Forum Replies Created

Viewing 30 posts - 4,501 through 4,530 (of 16,213 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 9, 2024 at 08:44

    Dear @parasite,

    I hope this message finds you well. We are currently experiencing difficulties connecting via the provided FTP access and would appreciate your assistance in resolving this matter.

    Additionally, we have been unable to identify any visible issues at the following link: https://prnt.sc/1zBRaJgD7DAU. Could you kindly provide us with detailed steps to reproduce the issues, or furnish us with the URLs of the pages where the issues are occurring? For confidentiality, please share these details in a private area.

    Thank you for your attention to these matters. We look forward to your prompt response.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 9, 2024 at 08:27

    Dear @Sam Aulakh,

    I hope this message finds you well. I am writing to inform you about the recent adjustments made to your website’s configuration, specifically concerning the Single Product page settings.

    It has come to our attention that the Single Product page was inheriting its settings from the Shop page, where breadcrumbs were previously disabled. This configuration was identified as the cause for the absence of breadcrumbs on the Single Product layout. You can view the settings here: [https://prnt.sc/hJfbv8-1jbeM].

    To address this, we have reset the breadcrumbs to their default settings on the Shop page, which has resolved the issue. Should you wish to disable breadcrumbs exclusively on the Shop page while keeping them active on other pages, you can achieve this by adding the following CSS lines to your site:

    .woocommerce.archive .page-heading { display: none; }

    Additionally, we noticed that the top bar of the dashboard was overlaying the sticky headers. To correct this, you may either apply the following custom CSS for appropriate offsets:

    .site-header .sticky.sticky-on > div { transform: translateY(var(--wp-admin--admin-bar--height, 0.1px)); }

    or consider increasing the height of your top header part.

    Please let us know if these adjustments align with your preferences or if there are any other modifications you would like us to implement.

    Best regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 9, 2024 at 07:17

    Dear @dew,

    I hope this message finds you well. Regarding your inquiry about the import of custom fields for products using the ‘WP All Import’ plugin, we recommend consulting the official documentation (https://www.wpallimport.com/documentation/theme-plugin-fields/) provided for the plugin or reaching out directly to their dedicated support forum for detailed assistance.

    While we have provided you with the necessary details required for the import process, please note that the actual import functionality is managed within the ‘WP All Import’ plugin itself. Consequently, any further steps or specific inquiries related to this process should be directed to their support team.

    At 8Theme, our support services are tailored exclusively to projects developed by our team. We do not provide support for third-party plugins, and we appreciate your understanding in this matter.

    Thank you for your cooperation.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2024 at 16:05

    Dear @Kruczek WebHouse,

    I hope this message finds you well. We are reaching out to inform you that we have recently incorporated compatibility with the latest PHP 8.3 in our recent updates. To assist us in ensuring seamless functionality, we kindly request that you consider downgrading the PHP version on your website to 7.4.x.

    Please test this configuration with the latest archives. If everything operates correctly, we would appreciate it if you could then also test the latest theme archives with PHP version 8.0.

    We have implemented numerous modifications to enhance compatibility, and your assistance in verifying these changes would be invaluable, particularly in addressing the CPU usage issue you encountered.

    Thank you for your cooperation and support. We look forward to your feedback.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2024 at 16:04

    Dear @Niddy,

    I hope this message finds you well. We are reaching out to inform you that we have recently incorporated compatibility with the latest PHP 8.3 in our recent updates. To assist us in ensuring seamless functionality, we kindly request that you consider downgrading the PHP version on your website to 7.4.x.

    Please test this configuration with the latest archives. If everything operates correctly, we would appreciate it if you could then test the latest theme archives with PHP version 8.0.

    We have implemented numerous modifications to enhance compatibility, and your assistance in verifying these changes would be invaluable, particularly in addressing the CPU usage issue you encountered.

    Thank you for your cooperation and support. We look forward to your feedback.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2024 at 15:45

    Dear @Cataclyps,

    Thank you for providing the detailed steps necessary to reproduce the issue. Your assistance greatly facilitated our troubleshooting process, allowing us to swiftly implement a solution.

    We are pleased to inform you that the fix has been successfully applied to your website within the file path: et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/archive/dynamic-categories.php. Additionally, this resolution will be incorporated into the forthcoming update of our theme.

    Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2024 at 11:23

    Dear @Cataclyps,

    We have successfully accessed your website and are currently reviewing its contents. However, we are unable to locate the issue as depicted in the screenshot provided. Could you kindly share the specific URL where the issue is visible through a private message? This will assist us in addressing your concerns more efficiently.

    Here is the screenshot for your reference: https://prnt.sc/hTk3T8pFl42Z

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2024 at 11:11

    Dear @break4,

    We have observed that you are utilizing a child theme with several modified email templates, as shown here: https://prnt.sc/yJ6kVJbPRhLV. We kindly request that you temporarily rename the ‘woocommerce’ and ‘yith-woocommerce-email-templates’ folders within your child theme and conduct further testing.

    It is important to note that we have not previously encountered this issue. It is possible that there may have been a misconfiguration on your part. We encourage you to review our documentation for guidance: https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/.

    Thank you for your cooperation.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2024 at 09:52

    Hello @Bagwani,

    Thank you for contacting us and for using XStore.

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

    We have added for you next custom CSS for the According element (https://prnt.sc/und7_A1di5ku):

    selector {
        --et_link-color: currentColor;
    }

    So, the result is next -> https://prnt.sc/Mcl_80Cgz1cA.

    Warm Regards,
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2024 at 09:39

    Dear @dew,

    I hope this message finds you well. We understand that you require assistance with the correct import of the variation gallery for your products. To facilitate this process, we are pleased to provide you with the specific meta key used for storing product variation gallery images. This information should enable you to coordinate effectively with your hosting provider, as the migration or import processes fall outside the scope of our support services.

    Please find the details for the metadata field labeled “Variation Image Gallery” below:
    – Meta Key: et_variation_gallery_images
    – Data Type: Array of image IDs (e.g., [51, 321, 412])

    Should you require further assistance or have any additional questions, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2024 at 09:07

    Dear @Cataclyps,

    I hope this message finds you well. We regret to inform you that the admin access credentials you provided are incorrect. Consequently, we are unable to access the dashboard to investigate the issue.

    Could you please verify the credentials and provide us with the correct access details at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2024 at 08:58

    Dear @vera,

    I hope this message finds you well. We have reviewed your initial query regarding the incorrect archive page templates for certain post-types. However, we noticed that in your subsequent communication, you mentioned the payment systems in use. This has led to some confusion regarding the primary issue you need assistance with.

    Could you kindly clarify the specific question or issue you need resolved? Additionally, as previously requested, please provide details about the service you are using to test the missing templates for custom post types.

    Thank you for your cooperation and understanding.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2024 at 12:46

    Dear @Giorgi,

    I hope this message finds you well. We have yet to receive confirmation regarding whether you have tested the default functionality of the email plugin you are currently utilizing for automatic email dispatches.

    Please be aware that we cannot ensure complete compatibility of our theme with all third-party plugins. There may be occasions where further customization of either the theme or the plugin is necessary to achieve seamless integration. Unfortunately, providing compatibility adjustments for all existing plugins falls outside the scope of our standard support services. Should you require further customization, additional steps will need to be taken.

    Thank you for your understanding.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2024 at 12:42

    Dear @Bagwani,

    We hope this message finds you well. We kindly request that you review the current result at your earliest convenience by following this link: https://prnt.sc/qtkIFcJ6epTV.

    Additionally, we would like to inform you that customization services fall outside the scope of our standard support. Should you require any assistance with customization, we invite you to submit a request through our dedicated service page here: https://www.8theme.com/account/#etheme_customization_panel.

    Thank you for your attention to these matters.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2024 at 10:22

    Dear @Bagwani,

    We hope this message finds you well. We would like to inform you that the issue regarding the invisibility of the hotspot image on your web-site has been successfully resolved. The problem was due to the opacity setting being set to a value of 0. We have reset this setting, and you should now be able to view the image without any issues.

    For your reference, here is a screenshot of the corrected setting: https://prnt.sc/nDUKqNhSierQ.

    Thank you for your patience and understanding. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 5, 2024 at 15:38

    Dear @Sweet D,

    I hope this message finds you well.

    We have noticed that there appears to be a manual modification in your wp-config.php file from your side, which seems to be missing the necessary ‘define’ function. This issue is not related to the theme but appears to be a result of recent changes made on your end. For your reference, here is a screenshot illustrating the omission: https://prnt.sc/bCYhdYJ9oLMQ.

    To identify the cause of this issue, we accessed and reviewed the error_log file, which can be viewed here: https://prnt.sc/MXts-DQFRjAc.

    To assist you further, we have taken the liberty of adding the missing code to your wp-config.php file. Could you please review the modifications at your earliest convenience to ensure everything is functioning correctly?

    Thank you for your attention to this matter. Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 5, 2024 at 15:10

    Dear @Sweet D,

    We hope this message finds you well. We wish to inform you that a critical error on your website was identified, which was due to the ‘Progress Bar’ sales booster feature being activated without a specified value for the price. You can view the issue here: https://prnt.sc/c71VjWLOa3uf.

    To resolve this matter, we have set the price value to 500 and temporarily deactivated the Sales Booster feature to prevent any further issues. Should you wish to reactivate this feature, we kindly ask that you configure it correctly by following the guidelines provided in our documentation: https://www.8theme.com/documentation/docs/sales-booster/.

    Please do not hesitate to reach out if you require further assistance or have any questions.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 5, 2024 at 13:40

    Dear @gewoonbovenaan,

    We have reviewed the translations for the content you provided and have successfully updated the translations after rescanning all strings in WPML https://prnt.sc/45BEUzq4riS7 (before) and https://prnt.sc/pqxEu1EHc4GC (after). We have scanned our projects on your website for strings, enabling us to translate specific elements such as the “Buy now” button, which now correctly displays in various languages as evidenced by the screenshots: https://prnt.sc/JV2aoaHSttIK, https://prnt.sc/7of0r6AaAGiv, and https://prnt.sc/uQZE-BzVbz0t. Similarly, we have applied the same translation process to the “Related products” title text as shown here: https://prnt.sc/RwvrmuSmFtLb.

    Regarding your request to hide the “Buy now” button, this can be achieved by setting the position of the “Buy now” button in the “Add to cart / Buy now button” under the Single Product element to “Without” as demonstrated here: https://prnt.sc/KlygPSpN3fwG. The resulting configuration can be viewed here: https://prnt.sc/eIfqEwAtwUxH. Please note that the Single Product settings from Theme Options do not affect your cart form on Single Product pages as you are utilizing our XStore Single Product builder based on Elementor, detailed here: https://prnt.sc/DJEu_MLuMILz.

    For the Wishlist & Compare texts set in Theme Options, you will need to add these strings for translation by navigating to WPML -> String Translation -> Translate texts in admin screens (https://prnt.sc/aYjJ9UdSvfdy). Search for the string set in Theme Options (https://prnt.sc/O52Of_6t9iS2) and add it for translation. We have conducted a test translation (https://prnt.sc/_JzoizfPdRPe), and the results are accurately reflected on your frontend (https://prnt.sc/FauMRnu5dcRt).

    To translate the Categories text, please follow the standard instructions provided by WPML. The translated texts can be viewed here: https://prnt.sc/5o_NIPjJisJ2, with the frontend results displayed here: https://prnt.sc/JvpQsLoQE9E9.

    Regarding the use of default Elementor functionality for creating Containers with link redirections (https://prnt.sc/81tiKIle-n6y), please direct any related inquiries to their support forum, as this falls outside our scope of support for non-developer-built plugins. We recommend using Dynamic tags (https://developers.elementor.com/docs/dynamic-tags/) and setting URLs as “Internal URL” with redirection parameters for better integration.

    Lastly, we kindly request that you create separate topics for different questions or number them in future communications. This will facilitate more efficient management and response to your inquiries.

    Thank you for your cooperation.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 5, 2024 at 12:38

    Dear @Kitab Ki Dukan,

    Thank you for reaching out to us.

    Please be advised that our response times may vary. Typically, responses are issued within 24 hours from Monday to Friday, and within 48 hours on weekends (Saturday and Sunday). We strive to respond more swiftly whenever possible. To ensure efficiency and avoid delays, we kindly request that you refrain from submitting multiple inquiries for the same issue, as this does not expedite our response time.

    We did reviewed the videos you provided and acknowledge the unusual behavior of the sliders within the tabs. Our team is currently investigating this issue to identify a viable solution. We will keep you updated on our progress and notify you as soon as a comprehensive solution is found. In the meantime, you might consider using a non-tabs element or transferring your tab content to another widget type as a temporary workaround.

    Thank you for your understanding and patience.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 5, 2024 at 12:33

    Dear @Bagwani,

    I hope this message finds you well. Upon initial review, it appears that the ‘large’ size setting for your image may not exist in your WordPress configuration, or it might have been altered by certain plugins or custom server settings. We kindly suggest selecting the ‘full’ size or other with correct width X height values for your image, as the ‘large’ setting currently shows an image size of 0x0. You can view this issue here: https://prnt.sc/qVum_n2y-jxI.

    Should you require further assistance or have any questions, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 5, 2024 at 12:28

    Dear @MAHDAR,

    We are pleased to inform you that we have successfully logged in without encountering any issues. Could you kindly verify whether the issue persists on your end? If the problem continues, please provide us with the steps to reproduce the issue.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 5, 2024 at 09:01

    Dear @Vera,

    I hope this message finds you well. Could you please inform us about the service you utilize for testing purposes? Additionally, have you encountered any issues with the default WordPress theme, such as Storefront?

    We have attempted to log in to your admin panel to investigate the issues you mentioned, but it appears that the current access credentials are incorrect. It is important to note that we have not previously experienced such issues, suggesting that the problem may be related to a plugin for custom post types that you might be using.

    We would appreciate your cooperation in resolving these access issues so that we can assist you more effectively.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 5, 2024 at 08:35

    Hello @Creatica

    Please, check now !
    Changes were made in Theme Options -> Theme Custom CSS -> Laptop.

    Kind regards,
    Jack Richardson
    The 8theme’s team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 5, 2024 at 08:27

    Dear @Bagwani,

    I hope this message finds you well. I am writing to inform you about the recent adjustments we have made to your website, as well as to address the concerns you raised.

    1. We have successfully updated the object-position of the hotpot element on your website to ‘right center’. You can view the changes through the following links:
    – Before the update: https://prnt.sc/Cr4i0TRwcNAE
    – After the update: https://prnt.sc/L26ns5jYebMj

    Please note that this content is unique to your website and does not originate from our standard demos. Given this customization, we recommend modifying the slide content for better responsiveness on different devices and consider hiding sections that are only relevant for desktop viewing.

    2. Regarding the issues you mentioned, we have reviewed the relevant section and currently do not observe the problems highlighted. You can see our review here: https://prnt.sc/fhry3Vx5GgqR. If the issue persists, please provide us with additional details and screenshots to help us better understand and resolve the matter.

    We value your feedback and are here to assist you in ensuring your website operates smoothly and meets your expectations. Please do not hesitate to reach out if you have further questions or need additional assistance.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 5, 2024 at 08:09

    Dear @Giorgi,

    I hope this message finds you well.

    I would like to inform you that our XStore theme does not inherently provide a feature for sending emails automatically after a customer places an order on your website. This functionality is managed through the WooCommerce plugin.

    However, we do offer a feature through our Email Customizer templates, which allows you to create and design your own templates for WooCommerce emails. This can be tailored to suit your preferences and brand identity. For more detailed information about our email builder, please refer to our documentation at: https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/.

    It is essential to first ensure that all settings are correctly configured within the default WooCommerce email system. Once you have verified that everything is functioning properly, you may then proceed to enable the Email Builder and test its features.

    Should you require any further assistance or have additional questions, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 5, 2024 at 07:58

    Dear @tends2ir,

    We hope this message finds you well. We would like to inform you that the difficulty you experienced with opening the Cart canvas was due to the transform settings applied to the Shopping Cart element. For your reference, please see the settings previously in effect here: https://prnt.sc/tSX-OOiPtoNC.

    We have temporarily deactivated these settings, and we are pleased to report that the Cart off-canvas is now functioning correctly. You can verify this via the following link: https://prnt.sc/48x9JukAkd4v.

    Thank you for your patience and understanding. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 5, 2024 at 07:32

    Dear @Rodlens Hora,

    We are pleased to inform you that we have successfully implemented a custom CSS solution specifically for the Ajax tabs element. You can view the updated element here: (https://prnt.sc/i0AFxaEH8Squ. The resulting appearance can be seen via this link: https://prnt.sc/RwLevb3d7agQ.

    Additionally, it is important to note that we have the capability to configure these tabs as selectors on smaller devices. You can review this option here: https://prnt.sc/1yTx5WOnp9U4. We suggest considering this feature to enhance usability according to your requirements. The potential outcome of this adjustment can be previewed here: https://prnt.sc/DUrwk8GRmscP.

    We hope this solution meets your expectations and look forward to your feedback on activating the feature for smaller devices.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 5, 2024 at 07:14

    Dear @Creatica,

    We hope this message finds you well.

    We are pleased to inform you that we have successfully implemented a new CSS snippet for your website. The details of the update are as follows:

    Location: Theme Options -> Theme Custom CSS -> Laptop
    CSS Code:

    .item-design-mega-menu.mega-menu-full-width .nav-sublist-dropdown > .container {
        max-width: unset;
    }

    You can view the result of this update at the following link: https://prnt.sc/LW-1WLNJHFbT

    Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 4, 2024 at 20:13

    Dear @shopsangam,

    I hope this message finds you well. I would like to bring to your attention some important aspects regarding our support process and how we manage inquiries.

    Firstly, while we understand that extensive discussions on a single topic might seem thorough, they do not necessarily enhance the efficiency of our support time. Our time management practices are designed to handle multiple queries, whether they are grouped in one thread or distributed across several. However, for optimal management and quicker resolution, we recommend separating different issues into distinct topics. This approach allows our support managers to address each issue concurrently, thereby speeding up the resolution process.

    Regarding your recent interaction with our support team, I noticed that all your queries were directed to a single point of contact. To expedite our response time and distribute the workload evenly among our team members, I suggest submitting separate tickets for unrelated issues in future interactions.

    Additionally, I would like to clarify our policy on sharing content. We provided you with a link to download a video via a private channel to adhere to our strict guidelines against publicly displaying URLs, user information, or website details. This measure is in place to ensure privacy and security for all our users.

    Thank you for your understanding and cooperation. Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best Regards,

    Jack Richardson
    Support Team
    8Theme Ltd.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 4, 2024 at 15:00

    Dear @Niddy,

    Thank you for providing the essential details through your recent tests. We have forwarded your analysis to our development team for further review.

    Could you also confirm whether you encountered any issues after maintaining the older version (9.3.13) on your website for an extended period? Specifically, we are interested in knowing if there was any increase in CPU usage after a few hours with this version installed. This information is crucial for our ongoing assessment. We would ask you to keep the older version on your web-site to prevent CPU overusage and for testing needs also.

    We appreciate your cooperation and look forward to your response.

    Best Regards,
    Jack Richardson
    8Theme’s Team

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Viewing 30 posts - 4,501 through 4,530 (of 16,213 total)
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