Dear @Sam Aulakh,

I hope this message finds you well. I am writing to inform you about the recent adjustments made to your website’s configuration, specifically concerning the Single Product page settings.

It has come to our attention that the Single Product page was inheriting its settings from the Shop page, where breadcrumbs were previously disabled. This configuration was identified as the cause for the absence of breadcrumbs on the Single Product layout. You can view the settings here: [https://prnt.sc/hJfbv8-1jbeM].

To address this, we have reset the breadcrumbs to their default settings on the Shop page, which has resolved the issue. Should you wish to disable breadcrumbs exclusively on the Shop page while keeping them active on other pages, you can achieve this by adding the following CSS lines to your site:

.woocommerce.archive .page-heading { display: none; }

Additionally, we noticed that the top bar of the dashboard was overlaying the sticky headers. To correct this, you may either apply the following custom CSS for appropriate offsets:

.site-header .sticky.sticky-on > div { transform: translateY(var(--wp-admin--admin-bar--height, 0.1px)); }

or consider increasing the height of your top header part.

Please let us know if these adjustments align with your preferences or if there are any other modifications you would like us to implement.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Kruczek WebHouse,

I hope this message finds you well. We are reaching out to inform you that we have recently incorporated compatibility with the latest PHP 8.3 in our recent updates. To assist us in ensuring seamless functionality, we kindly request that you consider downgrading the PHP version on your website to 7.4.x.

Please test this configuration with the latest archives. If everything operates correctly, we would appreciate it if you could then also test the latest theme archives with PHP version 8.0.

We have implemented numerous modifications to enhance compatibility, and your assistance in verifying these changes would be invaluable, particularly in addressing the CPU usage issue you encountered.

Thank you for your cooperation and support. We look forward to your feedback.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Cataclyps,

Thank you for providing the detailed steps necessary to reproduce the issue. Your assistance greatly facilitated our troubleshooting process, allowing us to swiftly implement a solution.

We are pleased to inform you that the fix has been successfully applied to your website within the file path: et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/archive/dynamic-categories.php. Additionally, this resolution will be incorporated into the forthcoming update of our theme.

Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @break4,

We have observed that you are utilizing a child theme with several modified email templates, as shown here: https://prnt.sc/yJ6kVJbPRhLV. We kindly request that you temporarily rename the ‘woocommerce’ and ‘yith-woocommerce-email-templates’ folders within your child theme and conduct further testing.

It is important to note that we have not previously encountered this issue. It is possible that there may have been a misconfiguration on your part. We encourage you to review our documentation for guidance: https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/.

Thank you for your cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @dew,

I hope this message finds you well. We understand that you require assistance with the correct import of the variation gallery for your products. To facilitate this process, we are pleased to provide you with the specific meta key used for storing product variation gallery images. This information should enable you to coordinate effectively with your hosting provider, as the migration or import processes fall outside the scope of our support services.

Please find the details for the metadata field labeled “Variation Image Gallery” below:
– Meta Key: et_variation_gallery_images
– Data Type: Array of image IDs (e.g., [51, 321, 412])

Should you require further assistance or have any additional questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @vera,

I hope this message finds you well. We have reviewed your initial query regarding the incorrect archive page templates for certain post-types. However, we noticed that in your subsequent communication, you mentioned the payment systems in use. This has led to some confusion regarding the primary issue you need assistance with.

Could you kindly clarify the specific question or issue you need resolved? Additionally, as previously requested, please provide details about the service you are using to test the missing templates for custom post types.

Thank you for your cooperation and understanding.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Bagwani,

We hope this message finds you well. We kindly request that you review the current result at your earliest convenience by following this link: https://prnt.sc/qtkIFcJ6epTV.

Additionally, we would like to inform you that customization services fall outside the scope of our standard support. Should you require any assistance with customization, we invite you to submit a request through our dedicated service page here: https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your attention to these matters.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Sweet D,

I hope this message finds you well.

We have noticed that there appears to be a manual modification in your wp-config.php file from your side, which seems to be missing the necessary ‘define’ function. This issue is not related to the theme but appears to be a result of recent changes made on your end. For your reference, here is a screenshot illustrating the omission: https://prnt.sc/bCYhdYJ9oLMQ.

To identify the cause of this issue, we accessed and reviewed the error_log file, which can be viewed here: https://prnt.sc/MXts-DQFRjAc.

To assist you further, we have taken the liberty of adding the missing code to your wp-config.php file. Could you please review the modifications at your earliest convenience to ensure everything is functioning correctly?

Thank you for your attention to this matter. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @gewoonbovenaan,

We have reviewed the translations for the content you provided and have successfully updated the translations after rescanning all strings in WPML https://prnt.sc/45BEUzq4riS7 (before) and https://prnt.sc/pqxEu1EHc4GC (after). We have scanned our projects on your website for strings, enabling us to translate specific elements such as the “Buy now” button, which now correctly displays in various languages as evidenced by the screenshots: https://prnt.sc/JV2aoaHSttIK, https://prnt.sc/7of0r6AaAGiv, and https://prnt.sc/uQZE-BzVbz0t. Similarly, we have applied the same translation process to the “Related products” title text as shown here: https://prnt.sc/RwvrmuSmFtLb.

Regarding your request to hide the “Buy now” button, this can be achieved by setting the position of the “Buy now” button in the “Add to cart / Buy now button” under the Single Product element to “Without” as demonstrated here: https://prnt.sc/KlygPSpN3fwG. The resulting configuration can be viewed here: https://prnt.sc/eIfqEwAtwUxH. Please note that the Single Product settings from Theme Options do not affect your cart form on Single Product pages as you are utilizing our XStore Single Product builder based on Elementor, detailed here: https://prnt.sc/DJEu_MLuMILz.

For the Wishlist & Compare texts set in Theme Options, you will need to add these strings for translation by navigating to WPML -> String Translation -> Translate texts in admin screens (https://prnt.sc/aYjJ9UdSvfdy). Search for the string set in Theme Options (https://prnt.sc/O52Of_6t9iS2) and add it for translation. We have conducted a test translation (https://prnt.sc/_JzoizfPdRPe), and the results are accurately reflected on your frontend (https://prnt.sc/FauMRnu5dcRt).

To translate the Categories text, please follow the standard instructions provided by WPML. The translated texts can be viewed here: https://prnt.sc/5o_NIPjJisJ2, with the frontend results displayed here: https://prnt.sc/JvpQsLoQE9E9.

Regarding the use of default Elementor functionality for creating Containers with link redirections (https://prnt.sc/81tiKIle-n6y), please direct any related inquiries to their support forum, as this falls outside our scope of support for non-developer-built plugins. We recommend using Dynamic tags (https://developers.elementor.com/docs/dynamic-tags/) and setting URLs as “Internal URL” with redirection parameters for better integration.

Lastly, we kindly request that you create separate topics for different questions or number them in future communications. This will facilitate more efficient management and response to your inquiries.

Thank you for your cooperation.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Bagwani,

I hope this message finds you well. Upon initial review, it appears that the ‘large’ size setting for your image may not exist in your WordPress configuration, or it might have been altered by certain plugins or custom server settings. We kindly suggest selecting the ‘full’ size or other with correct width X height values for your image, as the ‘large’ setting currently shows an image size of 0x0. You can view this issue here: https://prnt.sc/qVum_n2y-jxI.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Vera,

I hope this message finds you well. Could you please inform us about the service you utilize for testing purposes? Additionally, have you encountered any issues with the default WordPress theme, such as Storefront?

We have attempted to log in to your admin panel to investigate the issues you mentioned, but it appears that the current access credentials are incorrect. It is important to note that we have not previously experienced such issues, suggesting that the problem may be related to a plugin for custom post types that you might be using.

We would appreciate your cooperation in resolving these access issues so that we can assist you more effectively.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Bagwani,

I hope this message finds you well. I am writing to inform you about the recent adjustments we have made to your website, as well as to address the concerns you raised.

1. We have successfully updated the object-position of the hotpot element on your website to ‘right center’. You can view the changes through the following links:
– Before the update: https://prnt.sc/Cr4i0TRwcNAE
– After the update: https://prnt.sc/L26ns5jYebMj

Please note that this content is unique to your website and does not originate from our standard demos. Given this customization, we recommend modifying the slide content for better responsiveness on different devices and consider hiding sections that are only relevant for desktop viewing.

2. Regarding the issues you mentioned, we have reviewed the relevant section and currently do not observe the problems highlighted. You can see our review here: https://prnt.sc/fhry3Vx5GgqR. If the issue persists, please provide us with additional details and screenshots to help us better understand and resolve the matter.

We value your feedback and are here to assist you in ensuring your website operates smoothly and meets your expectations. Please do not hesitate to reach out if you have further questions or need additional assistance.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @tends2ir,

We hope this message finds you well. We would like to inform you that the difficulty you experienced with opening the Cart canvas was due to the transform settings applied to the Shopping Cart element. For your reference, please see the settings previously in effect here: https://prnt.sc/tSX-OOiPtoNC.

We have temporarily deactivated these settings, and we are pleased to report that the Cart off-canvas is now functioning correctly. You can verify this via the following link: https://prnt.sc/48x9JukAkd4v.

Thank you for your patience and understanding. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Creatica,

We hope this message finds you well.

We are pleased to inform you that we have successfully implemented a new CSS snippet for your website. The details of the update are as follows:

Location: Theme Options -> Theme Custom CSS -> Laptop
CSS Code:

.item-design-mega-menu.mega-menu-full-width .nav-sublist-dropdown > .container {
    max-width: unset;
}

You can view the result of this update at the following link: https://prnt.sc/LW-1WLNJHFbT

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Niddy,

Thank you for providing the essential details through your recent tests. We have forwarded your analysis to our development team for further review.

Could you also confirm whether you encountered any issues after maintaining the older version (9.3.13) on your website for an extended period? Specifically, we are interested in knowing if there was any increase in CPU usage after a few hours with this version installed. This information is crucial for our ongoing assessment. We would ask you to keep the older version on your web-site to prevent CPU overusage and for testing needs also.

We appreciate your cooperation and look forward to your response.

Best Regards,
Jack Richardson
8Theme’s Team