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Forum Replies Created

Viewing 30 posts - 421 through 450 (of 16,095 total)

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Jack Richardson

Support staff

November 13, 2025 at 17:16

Hello @Recep,

This feature should function correctly regardless of the cache settings. However, if you experience any issues while the cache is active on your website, please clear the cache and check again.

If the main issue discussed in this topic has been resolved, you may mark the topic as closed.

Best regards,
Jack Richardson
8Theme Team

#459726 Copied In reply to: How can I configure the cart to open in the sidebar instead of popping up when a product is added to

Jack Richardson

Support staff

November 13, 2025 at 17:11

Hello @Cookster Creative,

Unfortunately, there is currently no fully correct solution. On one hand, it is possible to achieve a smooth progress bar animation, but this results in inaccurate calculations. On the other hand, ensuring accurate calculations causes the progress bar to appear blurred.

We have made every effort to implement a solution that meets all your requirements and also implemented some latest improves. However, due to certain technical limitations in the code and the extensive use of hooks and filters, it is not possible to achieve a perfect result. We would appreciate hearing your thoughts on this matter, as we have dedicated significant time to developing this solution for you, but the desired outcome cannot be fully realized with the current cart and checkout design.

Best regards,
Jack Richardson
The 8Theme Team

#459725 Copied In reply to: Sales Booster – Shipping Progress Bar in Basket calculating incorrectly with Multi-Buy Discount

Jack Richardson

Support staff

November 13, 2025 at 15:26

Hello @Recep,

Please check now – we have set the correct value for the option: https://prnt.sc/iLEWrvnB7-nJ. We also described this solution in our previous reply, which includes a video: https://www.8theme.com/topic/how-can-i-configure-the-cart-to-open-in-the-sidebar-instead-of-popping-up-when-a-product-is-added-to/#post-459698.

Frontend result: https://gyazo.com/5dee0da82cc097e8c18f1dc086d78789

Currently, the dropdown content is set for the Mini-cart, but you can change the type as shown in the following screenshot: https://prnt.sc/6rPM8E9Z2TEU.

Best regards,
Jack Richardson
8Theme Team

#459718 Copied In reply to: How can I configure the cart to open in the sidebar instead of popping up when a product is added to

Jack Richardson

Support staff

November 13, 2025 at 15:21

Hello @martijntje,

Kindly check it now.

Home page: https://gyazo.com/39fa1dc038a8bc32195a551185002c63
Shop page: https://gyazo.com/6e9bbdcfe1a2bad9c37ab66cc82ccbab

Best regards,
Jack Richardson
The 8Theme Team

#459714 Copied In reply to: Change the looks of the products on de shop-pages

Jack Richardson

Support staff

November 13, 2025 at 13:55

Hello @Nomadak,

On the first website, you are using the Single Product Builder based on Customizer settings, so we have disabled the Zoom option: https://prnt.sc/HiEI4FCUFHR3. Please check it now: https://gyazo.com/6feabf31e74d70f9ad00ecf333cfe792.

For both the first and second websites, we have uploaded a fix related to the XStore Single Product Builder based on Elementor. This fix will also be included in the next update.

Please check it now: https://gyazo.com/ccdff69ef59b74e19046c7d789a0560e.

Best regards,
Jack Richardson
8Theme Team

#459703 Copied In reply to: Impossible to disable zoom hover on product page

Jack Richardson

Support staff

November 13, 2025 at 13:43

Hello @Recep,

To display the off-canvas mini-cart content when a product is added to the cart, please navigate to Theme Options → WooCommerce → Shop → Shop Layout, then scroll to the bottom and locate the “Product Added Notification” option (https://gyazo.com/fd052f3696ba372f5ff5c37960bd95b4). You may also find any option by using the search function (ex. https://gyazo.com/e3fdd296af0f801dff4428db7128e9b2).

Regarding your next question, to edit the sidebar content on a single product page, please go to Dashboard → Appearance → Widgets → Single Product Sidebar Area (https://prnt.sc/pWICDnff2g4h) and modify the widgets displayed there.

If there are static blocks included, you can identify the name of the block and edit its content under Dashboard → Static Blocks (https://prnt.sc/3DMzqiv8qIGe).

To remove the brands from the single product sidebar, you can adjust their location in Theme Options → WooCommerce → Shop → Shop Elements → Brands (https://prnt.sc/S2yKz5M62rtW).

Best regards,
Jack Richardson
The 8Theme’s Team

#459698 Copied In reply to: How can I configure the cart to open in the sidebar instead of popping up when a product is added to
Jack Richardson

Support staff

November 13, 2025 at 13:31
Hello @Roobinda,

After reviewing the issue, we believe it may occur in certain cases when the Sticky Sidebar scripts are not properly configured. This can happen due to a custom structure on your shop page, such as banners (https://prnt.sc/zeycncCiRvXv) placed in non-standard positions or some browser caching issues.

You can disable the Sticky Sidebar option as demonstrated in the following video: https://gyazo.com/db398ebbd5a12e0895c8d2e48af88407 and then check if the issue persists.

If you prefer to keep the option enabled, please try adding the following custom CSS code snippet under Theme Options → Theme Custom CSS → Global CSS:

body .sticky-sidebar { opacity: 1; }

If you still require our assistance, please provide temporary wp-admin access in the private area.

Best regards,
Jack Richardson
8Theme Team
#459696 Copied In reply to: Sidebar and footer missing when logged out.
Jack Richardson

Support staff

November 13, 2025 at 13:23

Hello @zitalyaar,

Since you are using the header based on the Elementor builder, please open the Header Editor under XStore Builders → Header → Elementor and click on the Mega Menu (see: https://gyazo.com/a98eacb68d6904f9b56e01f417fa65eb). To edit the menu selected for the Mobile Menu widget, click on the mentioned widget and choose the appropriate menu for that content (see: https://prnt.sc/SzLWAgeKlWuW).

If you wish to edit the menu items, go to Appearance → Menus in your WordPress Dashboard and modify the items of your menus as needed (see: https://prnt.sc/O8WjdCt32vXQ).

You can find detailed documentation about the header here:
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

For more information about WordPress menus, please refer to:
https://wordpress.com/support/menus/

Regarding the currency or language switchers, these features were displayed on our demo as examples. To implement similar functionality on your website, you will need to install plugins that provide such features.

Our theme is compatible with popular multilingual and multicurrency plugins such as WPML, Polylang, and Loco Translate for language support, as well as WooCommerce Multilingual or Currency Switcher for currency options. We recommend using these plugins and ensuring they are properly configured according to your website’s requirements.

Best regards,
Jack Richardson
8Theme Team

#459693 Copied In reply to: SMTP Emails Not Sending & Header Menu Not Updating

Jack Richardson

Support staff

November 13, 2025 at 13:12

Hello @Nomadak

Could you please provide temporary wp-admin and FTP access? We will upload a fix on your web-site and it will also be included in our next update.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

#459692 Copied In reply to: Impossible to disable zoom hover on product page

Jack Richardson

Support staff

November 13, 2025 at 10:38

Hello @zitalyaar,

We provide support exclusively for our own projects. Since you have identified that the issue occurs independently of our theme, we kindly recommend contacting the plugin’s support team or your hosting provider for further assistance.

Thank you for respecting our support guidelines and Envato’s privacy policy.

Best regards,
Jack Richardson
8Theme Team

#459672 Copied In reply to: SMTP Emails Not Sending & Header Menu Not Updating

Jack Richardson

Support staff

November 13, 2025 at 09:42

Hello @Shazard Ramjohn,

We have analyzed the content of your single product page and noticed that multiple product galleries and “Add to Cart” forms have been created – some are displayed on desktop and hidden on mobile, while others are shown on mobile and hidden on desktop. This configuration may cause issues with incorrect image display, as WooCommerce scripts by default locate the first gallery on a single product page and modify the images there. If you can minimize the duplications and just re-order the elements on devices using settings in Advanced tab -> https://prnt.sc/Q-bNsiQwEEmF. It will make the benefit on page loading for your customers, so we kindly recommend you to check it and re-structure the single product template content.

Additionally, we noticed that a CDN is active on your website (https://gyazo.com/41f0e83e5f3441bda8b1da9f8b1245aa), which prevented us from making certain changes. Could you please temporarily disable it so that we can proceed with further checks?

We would also like to verify whether the functionality of your custom swatches plugin correctly switches images when using a default theme such as Storefront, as our analysis shows that all attributes were created according to the requirements of your custom plugin.

Furthermore, we observed a deeply nested structure on your page (https://gyazo.com/971e6836e74e5b4c04342af964912dc2), which may cause issues with page testers. We recommend restructuring the code to minimize the use of multiple nested containers.

Best regards,
Jack Richardson
8Theme Team

#459658 Copied In reply to: The product images load the wrong product photos

Jack Richardson

Support staff

November 13, 2025 at 08:52

Hello @josephchan,

At the moment, it appears that there are some conflicts when displaying results from our theme’s widget while using the Relevanssi plugin. We have also noticed that there are other compatibility issues between the Elementor search results page and the mentioned plugin. The official Relevanssi plugin team has already provided some possible solutions, which you can review here:
https://wordpress.org/support/topic/conflicts-with-elementor-14/
https://www.relevanssi.com/knowledge-base/elementor/

For now, we recommend temporarily using the default search functionality of our theme. Additionally, we suggest submitting a request on our future task board (https://www.8theme.com/roadmap/) regarding compatibility with the Relevanssi plugin, so that other customers can also vote for this feature.

Please note that we have already explored the possibility of implementing such compatibility. However, it is not a simple task and would require several hours of development time to test and achieve full integration with the plugin. We have added this task to our to-do list and will notify you once we have updates regarding the compatibility.

Best regards,
Jack Richardson
The 8Theme Team

#459651 Copied In reply to: how to include pages in search results page?

Jack Richardson

Support staff

November 13, 2025 at 07:47

Hello @Cookster Creative,

Could you please provide us with a video demonstrating the issue? We have tested it on our side and did not encounter any visible bugs. Additionally, we kindly ask you to temporarily disable CDN caching, as it may be conflicting with cached results and our recent modifications.

You may also try disabling the snippet on your Code Snippets page to check how the site functions when it is turned off.

Best regards,
Jack Richardson
The 8Theme Team

#459645 Copied In reply to: Sales Booster – Shipping Progress Bar in Basket calculating incorrectly with Multi-Buy Discount

Jack Richardson

Support staff

November 12, 2025 at 20:56

Hello @shahar klamka,

Unfortunately, there is no conditional widget or sidebar area available to display a category widget only under specific conditions. Widgets placed in the sidebar can only be shown consistently on certain pages.

If you would like to display specific widgets based on custom conditions, please submit a request for additional customization at http://8theme.com/contact-us, as this type of request falls outside the scope of our basic support.

Best regards,
Jack Richardson
The 8Theme Team

#459616 Copied In reply to: How can I put widget only to a sub category with products.
Jack Richardson

Support staff

November 12, 2025 at 20:45
Hello @shahar klamka,

Please check it now. We have added the following custom CSS code to your Spotlight widget (https://prnt.sc/xgT_IyCEOwGd):

selector .etheme-category-grid-image.rounded img { aspect-ratio: 1/1; object-fit: cover; height: auto !important; } selector .swiper-wrapper { transform: none !important; flex-wrap: wrap; display: grid; grid-template-columns: repeat(var(--et-swiper-grid-cols, 4), 1fr); grid-gap: 30px !important; } selector .swiper-wrapper .swiper-slide { margin: 0 !important; width: auto !important; } [data-elementor-device-mode="tablet"] selector { --et-swiper-grid-cols: 3; } [data-elementor-device-mode="mobile"] selector { --et-swiper-grid-cols: 2; }

Frontend result: https://prnt.sc/Rm40ClYQlq5w

Best regards,
Jack Richardson
The 8Theme Team
#459614 Copied In reply to: Sub category design. I dont find any way to design them
Jack Richardson

Support staff

November 12, 2025 at 20:35

Hello @martijntje,

Could you please check whether the content is now displayed as requested:
https://gyazo.com/1c6d77d7c68d4f7405a661791d9039a8

Additionally, we are unable to reproduce the issue with the missing SKU:
https://gyazo.com/86a2fc9820c5aae3d998f4b7e6b37aad

If you are still experiencing a problem with the SKU display on a single product page, please provide the URL of the affected product so that we can investigate further.

Best regards,
Jack Richardson
8Theme Team

#459613 Copied In reply to: Change the looks of the products on de shop-pages

Jack Richardson

Support staff

November 12, 2025 at 17:39

Hello @Cookster Creative,

We have improved the code snippet and would appreciate it if you could review it. A video demonstrating the tests is attached below this message.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#459598 Copied In reply to: Sales Booster – Shipping Progress Bar in Basket calculating incorrectly with Multi-Buy Discount

Jack Richardson

Support staff

November 12, 2025 at 16:32

Hello @zitalyaar,

Thanks for providing us the correct FTP access.

We have reviewed the fatal errors that occurred on your website during the theme switching process and have already implemented a fix to prevent such issues in the future. This fix will be included in the next update, ensuring that your modifications are preserved.

You may now switch themes and perform tests using the default theme. If you wish, you can upload a video of your testing process and apply the suggestions we described in our next reply: https://www.8theme.com/topic/smtp-emails-not-sending-header-menu-not-updating/#post-459532

Best regards,
Jack Richardson
The 8Theme Team

#459589 Copied In reply to: SMTP Emails Not Sending & Header Menu Not Updating

Jack Richardson

Support staff

November 12, 2025 at 15:43

Hello @martijntje,

Please review the following videos:
– Product category page: https://gyazo.com/d2596baa61b6887005d7e79b2e7d15d9
– Home page: https://gyazo.com/5b9c8221e4cecdfd3c89edd5d0357f79

You can also check the updates directly on your website, as the changes have already been applied there.

Please note: since your website uses a CDN (https://prnt.sc/wr2mo-C0T_io), we recommend clearing the cache before testing in an incognito window or checking the results while logged in as an administrator.

Best regards,
Jack Richardson
8Theme Team

#459579 Copied In reply to: Change the looks of the products on de shop-pages

Jack Richardson

Support staff

November 12, 2025 at 15:00

Hello @Peter,

Thank you for your message. We’re glad to hear that everything is working fine now.
Please, mark this topic as closed.

Best Regards,
8Theme’s Team

#459566 Copied In reply to: Problem with left menu in shop

Jack Richardson

Support staff

November 12, 2025 at 14:59

Hello @Andrei Andrei,

If you have already submitted a customization request, please note that any further communication related to web-site customization will be conducted via email. Kindly wait for feedback at the email address you provided in the customization request form.

Thank you for your understanding and for respecting our support guidelines and Envato’s privacy policy.

Best regards,
Jack Richardson
The 8Theme Team

#459565 Copied In reply to: Replate old theme with Xstore template withou losing products and categories and SEO

Jack Richardson

Support staff

November 12, 2025 at 14:55

Hello @zitalyaar

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

#459560 Copied In reply to: SMTP Emails Not Sending & Header Menu Not Updating

Jack Richardson

Support staff

November 12, 2025 at 14:54

Hello @Peter,

Could you please check it now? We have configured some settings on your website.

Best regards,
Jack Richardson
The 8Theme Team

#459559 Copied In reply to: Problem with left menu in shop

Jack Richardson

Support staff

November 12, 2025 at 14:51

Hello @Shazard Ramjohn,

We have analyzed the issue and identified the following possible solutions for your case:

1. Our theme includes built-in swatches that have been demonstrated on our demos and thoroughly tested by our customers. You may disable the third-party plugin currently used for swatches and recreate the swatch attributes using our built-in functionality. Please refer to the following guide: https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches-3/.

2. Alternatively, it appears there may be a conflict between our theme’s slider and the custom swatches plugin. In this case, please copy the file woocommerce/templates/woocommerce/single-product/product-image.php to your-child-theme/woocommerce/single-product/product-image.php and test again.

If you require our assistance, kindly provide temporary FTP access in the private content area.

Best regards,
Jack Richardson
The 8Theme Team

#459558 Copied In reply to: The product images load the wrong product photos

Jack Richardson

Support staff

November 12, 2025 at 13:53

Hello @Cookster Creative,

Could you please check it now? We have improved the previous custom snippet and attached videos of our tests on your Cart and Checkout pages. Kindly verify whether the calculations are now correct.

Best regards,
Jack Richardson
The 8Theme Team

Files is visible for topic creator and
support staff only.

#459549 Copied In reply to: Sales Booster – Shipping Progress Bar in Basket calculating incorrectly with Multi-Buy Discount

Jack Richardson

Support staff

November 12, 2025 at 11:15

Hello @zitalyaar,

In your account on our website, you can view the licenses you have added and their activations on different websites. You can also deactivate existing activations and create new ones as needed.

The following article may be helpful: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/.

Regarding the issues you are experiencing with the Customizer Header Builder, you may disable it and use the Elementor-based Header Builder instead, which offers more features and greater flexibility: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/. Many of our Elementor demos use this builder because it provides enhanced customization options and easier widget management.

Additionally, we offer pre-built templates for most builders on the XStore Builders page (https://www.8theme.com/documentation/xstore/xstore-builders/), including header templates. You can explore more details through our XStudio: https://xstore.8theme.com/studio/.

If you have any further questions, please feel free to submit a topic, and we will be happy to assist you.

Best regards,
Jack Richardson
The 8Theme Team

#459532 Copied In reply to: SMTP Emails Not Sending & Header Menu Not Updating

Jack Richardson

Support staff

November 12, 2025 at 10:59

Hello @PDL130l

Please, check now. We disabled next option -> https://prnt.sc/8eT8pOTSUsoJ.

Kind regards, Jack Richardson
The 8theme’s team

#459525 Copied In reply to: Drop down not working as full screen only small block

Jack Richardson

Support staff

November 12, 2025 at 10:37

Hello @shahar klamka,

Thank you for your message.
Currently, this option is not available yet, but we can create a custom CSS solution for you to display it in a grid layout. Could you please provide us with the URL of the page where you have added this widget and let us know how many columns you would like to have?

Best regards,
Jack Richardson
The 8Theme Team

#459523 Copied In reply to: Sub category design. I dont find any way to design them

Jack Richardson

Support staff

November 12, 2025 at 10:33

Hello @josephchan,

The number of items displayed in the search results depends on the value set under Dashboard → Settings → Reading (https://prnt.sc/mfa3HtGL927B). As you can see, we have currently set it to display 5 items for your review.

At present, the search results are functioning as requested:
– When searching for the word “Music”, several pages containing this word are displayed: https://prnt.sc/e6qvGSkCgxRZ
– When searching for the phrase “Daoist Five-Element Music”, only one page containing the entire phrase is shown: https://prnt.sc/BNdxUOP1J20_

Unfortunately, our theme does not include functionality for prioritizing search results by title or other criteria, and we have not previously received similar requests.

If you would like to request additional customization for the search query, please submit your request through our contact form: https://www.8theme.com/contact-us/

Best regards,
Jack Richardson
The 8Theme Team

#459522 Copied In reply to: how to include pages in search results page?

Jack Richardson

Support staff

November 12, 2025 at 10:12

Hello @shahar klamka,

Such an implementation is not possible without creating custom conditions or using custom code workarounds. You can use the Spotlight Categories widget, for example, so that the category items are displayed based on the current query. However, if you have a category archive page that includes subcategories, those subcategories will also be displayed in the widget.

If you could describe your main idea in more detail, including the URLs of the relevant categories and any other necessary information, we would be happy to suggest alternative solutions if available and the previous solution we suggested is not suitable for your need yet.

Best regards,
Jack Richardson
8Theme Team

#459516 Copied In reply to: How can I put widget only to a sub category with products.
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Viewing 30 posts - 421 through 450 (of 16,095 total)

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Forum Replies Created

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