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Viewing 30 posts - 4,351 through 4,380 (of 17,794 total)
1 2 3 … 145 146 147 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Rio Market Services
    It seems that multicurrency plugin makes such issue with AJAX filters so you can try to add next CSS solution in Theme Options -> Theme Custom CSS -> Global CSS:

    .wmc-cache-loading .woocommerce-Price-amount.amount:before,
.wmc-cache-loading .woocommerce-Price-amount.amount:after {
 display: none;
}

    Kind regards, Jack Richardson
    The 8theme’s team

    #433952 Copied In reply to: problem on product price and check box show code (e918)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Brandon,

    You are absolutely right. Let’s continue our conversation in the topic you previously created: https://www.8theme.com/topic/no-documentation-how-to-edit-the-pages-for-the-amp-version-of-my-site-no-tutorials-nada/#post-433914. There, you will also find dedicated answers to your questions regarding the AMP version.

    We sincerely appreciate you using our theme, and we will do our best to provide solutions to any questions you may have about our projects.

    Additionally, we kindly ask you to post different questions in separate topics and avoid duplicating inquiries. Please allow some time for our support team to assist you, as we strive to provide support to all our customers. Due to the high volume of requests, there may be some waiting time, but we assure you that we are doing our best to assist everyone as efficiently as possible.

    Thank you for your patience and understanding.

    Best regards,
    Jack Richardson
    8Theme Team

    #433928 Copied In reply to: CLOSIBG MY TICKETS 2 times in a row without support is a good way to get a 1 star review in envato
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Lemuel Sulit,

    We hope you are doing well.

    Regarding your inquiry, if you navigate to the second page of your shop, it is expected that only the products loaded on that specific page will be displayed. To clarify further, your shop currently contains 17 products, and the product display limit per page is set to 12. As a result, your shop is divided into two pages: the first page displaying 12 products and the second page displaying the remaining 5.

    If you would like to increase the number of products displayed per page, you can do so by adjusting the settings in “Theme Options -> WooCommerce -> Shop -> Shop Layout”. Please refer to the following link for guidance: https://prnt.sc/xsTK-l4xGOaD.

    Unfortunately, there is no option to display products from previous pages on the next page upon the initial load. If such functionality were implemented, it would mean that by the time a user reaches page 20, all products from the previous 19 pages would also be displayed, which is not a feasible solution.

    Therefore, our recommended approach is to increase the number of products displayed per page, as this will allow more products to be visible without requiring additional navigation.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    8Theme Team

    #433926 Copied In reply to: WooCommerce WooCommerce Infinite Scroll and Ajax Pagination, and Shop Page is not working properly
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Krzysztof,

    We hope you are doing well.

    It appears that the search page on your website is overloaded with queries. To improve performance, we recommend creating a separate “Search Results” page in “XStore Builders”. You can find the relevant settings here: https://prnt.sc/jqJn5ZdGrmEw.

    To assist you, we have already created a basic design for this page, incorporating the “Searched Products” and “Searched Posts” widgets. As a result, the page now loads correctly and efficiently when performing a search using the “Header Search Input”.

    For more details on configuring the “Search Results” page, please refer to our documentation: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-search-results-page-builder-with-elementor/.

    We look forward to your feedback on this solution. Please let us know if you need any further assistance.

    Best regards,
    Jack Richardson
    8Theme Team

    #433924 Copied In reply to: very slow search function (toolbar in header)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @kmc,

    Thank you for reaching out to us.

    Unfortunately, there is no unique design that allows enabling both hotspots and filters for portfolio items simultaneously. However, you can utilize the available widgets in the Elementor builder, as shown in the screenshots here: https://prnt.sc/boxOoRXUkN41.

    Additionally, you may consider using the [portfolio] shortcode, which can be added via the Shortcode widget in Elementor. Please note that this shortcode and the related widgets described above will only display projects created under the “Projects” post type provided by our theme. You can activate such setting in Theme Options -> Portfolio. You can also set a specific page to display these projects by following the instructions in our documentation: https://www.8theme.com/documentation/xstore/theme-installation/portfolio-page/.

    Should you have any further questions, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #433921 Copied In reply to: How to create a gallery / portfolio of images with hot spot?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Leon,

    We hope you are doing well.

    We have noticed that you are using the “Estimated Delivery Date Plugin for WooCommerce” plugin to display the estimated delivery text. Since this functionality is provided by a third-party plugin, we kindly recommend referring to the plugin’s documentation to check how the relevant strings can be translated.

    Please note that our support is dedicated exclusively to our own projects and features. As such, this matter falls outside the scope of our support services. We appreciate your understanding and your adherence to our support policy.

    Additionally, we would like to inform you that your “wp-admin” access is currently not working, which suggests that the login credentials may have been changed. Kindly verify this on your end once you post new topics on our support forum.

    Should you require any assistance related to our themes or features, please feel free to reach out.

    Best regards,
    Jack Richardson
    8Theme Team

    #433915 Copied In reply to: The text “estimated delivery” can’t be translated in checkout page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Brandon,

    Thank you for reaching out to us.

    The AMP version is a prebuilt design provided by the XStore AMP plugin, which does not support unique design customizations. However, the AMP configuration includes options that allow you to adjust the custom content of your homepage, as outlined in the XStore AMP documentation. Other dynamic pages, such as the Shop and Single Product pages, utilize the predefined layouts and styles from the plugin, and there are no available templates to modify their structure.

    Please note that the AMP version of a website is built based on strict requirements set by https://amp.dev/, which restrict the use of certain HTML tags and styles. To ensure compliance with these requirements and proper validation by Google, we have developed a universal layout for specific pages, making them AMP-ready for mobile devices.

    That said, we do provide an option to add custom styles to your AMP version. You can find this option under XStore AMP → Settings → Advanced.

    Regarding widgets, there is a dedicated sidebar area available under Dashboard → Appearance → Widgets, labeled AMP Shop Sidebar. This sidebar will be displayed on your shop page, and you can use only the basic WooCommerce widgets, as more advanced widgets may not function correctly due to script and style limitations in the AMP version.

    If you have any further questions, please feel free to clarify them, and we will be happy to assist you step by step. We appreciate your understanding and cooperation in working together to create a well-optimized AMP version of your website.

    Best regards,
    Jack Richardson
    8Theme Team

    #433914 Copied In reply to: no documentation how to edit the pages for the AMP version of my site, no tutorials nada
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @MAHDAR,

    We hope you are doing well.

    It appears that the sticky effect does not function correctly when the container’s padding is set using percentage (%) values. We kindly recommend using alternative units such as pixels (px), viewport height (vh), viewport width (vw), or any other suitable unit instead. This is because the fixed positioning in the browser may not accurately display offsets when percentage-based padding is applied.

    Please let us know if you need any further assistance.

    Best regards,
    Jack Richardson
    8Theme Team

    #433908 Copied In reply to: Issue with Spacing After Sticky Activation
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Rakesh,

    Thank you for reaching out to us.

    Please note that the price slider value cannot be manually adjusted, as it is dynamically set based on WooCommerce queries. The minimum and maximum values are determined by the product prices available on the current page. Specifically, the maximum value corresponds to the highest-priced product, while the minimum value reflects the lowest-priced product.

    If you wish to customize this widget, please be aware that such modifications are not covered under our standard support scope. However, you may submit a customization request via the following link: https://www.8theme.com/account/#etheme_customization_panel.

    That being said, please note that if there are no products listed at a significantly high price, the price slider will not display such values. Once you add products priced at, for example, 50,000, the price widget will automatically adjust to reflect the updated values.

    Should you have any further questions, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    8Theme Support Team

    #433906 Copied In reply to: Price filter with checkbox and slider are not showing same results
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @JiPanditJI,

    Thank you for reaching out.

    As this is a separate plugin, we kindly recommend checking for solutions on its official support forum or GitHub page:

    – https://wordpress.org/support/plugin/elementor/
    – https://github.com/elementor/elementor/issues/24260
    – https://elementor.com/help/speed-up-a-slow-site/

    Please note that our support team is dedicated to assisting with issues related specifically to our own projects. We appreciate your understanding and cooperation in adhering to our support guidelines.

    Should you have any questions related to our products, feel free to reach out.

    Best regards,
    Jack Richardson
    8Theme Support Team

    #433905 Copied In reply to: High Resource Usage is getting triggred again and again
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @kmc
    Please, check now ! We added next solution for you -> https://prnt.sc/hOG_OGR-bv3H
    Kind regards, Jack Richardson
    The 8theme’s team

    #433902 Copied In reply to: Mega menu hover styles – change color or change font weight
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @CAMALEAO,

    In this case, having different templates is indeed useful, as the content in each one is not the same. We apologize for not reviewing the content below the Product Gallery earlier, which led us to assume they were similar.

    If your main request has been resolved, please feel free to mark this topic as solved.

    Best regards,
    Jack Richardson
    8Theme Team

    #433900 Copied In reply to: Two questions. My product page is often buggy and how to set up the blog page.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @JiPanditJI

    Did you check the screenshots we sent ? There are shown the names of plugins that make high CPU usage -> https://prnt.sc/hvTtR8UEASfE.
    Thanks for understanding and respecting our support time management !

    Kind regards, Jack Richardson
    The 8theme’s team

    #433898 Copied In reply to: High Resource Usage is getting triggred again and again
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Dejan,

    Thank you for reaching out to us.

    After reviewing the conversation you provided, we understand that you have decided to upgrade your server configuration. Please note that this matter is not related to our theme. The response you sent appears to be an informative message.

    If you have any specific questions or require further clarification, please do not hesitate to let us know. We would be happy to assist you.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #433896 Copied In reply to: XforWooCommerce filter not working all other is perfect
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @CAMALEAO,

    We have made some improvements to other products as well. If needed, you can find the CSS solution under the Product Images widget by navigating to the Advanced tab and locating the Custom CSS section.

    Additionally, we have noticed that your single product layouts are identical. Therefore, there is no need to create multiple layouts with custom conditions if the same layout applies to all products across your website.

    For further guidance, we recommend reviewing our documentation on using the Single Product Builder:
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    Should you have any questions or require further assistance, please feel free to reach out.

    Best regards,
    Jack Richardson
    8Theme Team

    #433686 Copied In reply to: Two questions. My product page is often buggy and how to set up the blog page.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @JiPanditJI,

    We hope you are doing well.

    We have completed the tasks that fall within the scope of our support. As you can see from the images of our testing, the issues on your website originate from third-party plugins rather than our theme.

    Please note that our support team is responsible only for our own projects. If you require additional, customized speed optimization for your website, you may submit a request here: https://prnt.sc/i9KaE4d9puUP.

    Since the identified issues are related to third-party plugins, we are unable to address them, as each plugin has its own dedicated support team. We kindly encourage you to reach out to the respective plugin developers for further assistance.

    Thank you for your understanding and for respecting our support policy.

    Best regards,
    Jack Richardson
    8Theme Support Team

    #433684 Copied In reply to: High Resource Usage is getting triggred again and again
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Sayan Kundu,

    The issue on your homepage was caused by custom modifications to the Icon Box widget, as shown in the following screenshot: https://prnt.sc/N2ChYEc4G7YP.

    We have made the necessary improvements to the icon styles, and you may now review the changes. Please let us know if you need any further assistance.

    Best regards,
    Jack Richardson
    8Theme Team

    #433681 Copied In reply to: Button’s do not work only in homepage,cart is showing unexpected vale.please help.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Chris,

    The fix we implemented is not related to the issues you are currently experiencing. The issue we addressed was specifically related to an “undefined value” error, whereas the problem you are facing now appears to be entirely different and unrelated to our recent fix on your website.

    It is possible that the issue may have been caused by recent updates to plugins or a WordPress upgrade. Could you please confirm whether the issue started occurring immediately after we applied the fix, or if any other changes were made to your website afterward?

    If any plugins were recently updated, we recommend reviewing their changelog pages, as the issue might be related to modifications introduced in those updates.

    Please let us know if you need any further assistance.

    Best regards,
    Jack Richardson
    8Theme Team

    #433676 Copied In reply to: JSON crawls spiked since last support ticket update – cause of massive rankings?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @avenoir,

    I hope you are doing well.

    In the YITH settings, the following option is currently enabled: https://prnt.sc/drAQ7pSBs5oR. Once this option is deactivated, the price will be displayed correctly: https://prnt.sc/WfWaGRM98aip.

    Please let us know if you need any further assistance.

    Best regards,
    Jack Richardson
    8Theme Team

    #433576 Copied In reply to: Price not showing after using another plugin
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Amit R,

    Thank you for reaching out to us.

    We would like to inform you that it is not possible to edit the text on such buttons. However, the functionality works as follows:

    – If a variable product is added to the wishlist, the button will display the text “Select options.”
    – If a specific variation of the product or simple one is added to the wishlist, the customer will have the option to add that product directly to the cart.

    You can enable these settings by navigating to Theme Options -> Speed Optimization. For your reference, please see the following screenshot: https://prnt.sc/8Br2g9GiEMFQ.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #433573 Copied In reply to: Unable to find a page that is the final page when a customer places order and get order details
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @albaghlisponge,

    Thank you for reaching out to us.

    If you would like the solution for displaying full data exclusively on your homepage, you can achieve this by applying custom CSS specifically to the widgets on that page, rather than applying it globally through the Theme Options.

    Regarding the background for the mentioned element, it appears that you have successfully resolved the issue, as shown here: https://prnt.sc/SN_MbcrrE4Kr. You can simply modify the color within the corresponding string to suit your preferences.

    However, we are unable to fully understand your request regarding the second adjustment. Could you kindly clarify your requirements so that we can assist you more effectively?

    Additionally, we recommend reviewing our documentation for suggestions on optimizing your website’s speed. You can find the relevant information here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

    Should you have any further questions, please do not hesitate to let us know.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #433571 Copied In reply to: the product details don’t show all when hovering
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @JiPanditJI,

    We hope you are doing well.

    We have conducted a test using a custom plugin for the heavy sources on your website. You can review the results in the private area.

    As shown in the screenshots, the most resource-intensive elements are not related to our theme. Therefore, we kindly recommend reaching out to the support team of the respective plugins for further assistance.

    Please let us know if you need any additional information.

    Best regards,
    Jack Richardson
    8Theme Team

    Please contact administrator
    for this information.
    #433561 Copied In reply to: High Resource Usage is getting triggred again and again
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Nicolo,

    We hope you are doing well.

    We have made some modifications in your child theme in the folder specified in the documentation of that plugin. However, it appears that the wp-admin access has been changed, preventing us from verifying the uncached version of the reviews. Since you have a CDN and the WP Rocket plugin activated, we are unable to check the latest updates.

    Could you kindly clear the caches and review the changes? If the correct version of the reviews is still not displayed, we would appreciate it if you could provide us with the updated wp-admin access details so we can further investigate.

    Thank you for your cooperation. We look forward to your response.

    Best regards,
    Jack Richardson
    8Theme Team

    #433549 Copied In reply to: Seems like the salesbooster, advanced reviews summary is not working on the site.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Annabel,

    Could you please check the issue now? It appears that both our built-in infinite loading feature for products on shop archive pages and the separate plugin, “WooCommerce Infinite Scroll and Ajax Pagination”, were being used simultaneously. As a result, we have deactivated the plugin to prevent product duplication during the loading process.

    Please let us know if everything is working correctly on your end.

    Best regards,
    Jack Richardson
    8Theme Team

    #433542 Copied In reply to: Issues with Cart Page Layout & Duplicate Products on Brand Pages
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @prosenberg,

    Thank you for reaching out to us.

    We recommend trying our “Shop Archive Builder”, which is based on the “Elementor page builder”. This tool allows you to enable sticky sidebars and access many other useful features.

    At this time, we do not have plans to address the sticky sidebar issue, as it is a highly specific and unique bug that we have been unable to replicate in our local environments.

    For more details on how to use our “Shop Archive Builder”, please refer to our documentation:
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/.

    Should you have any further questions, please feel free to reach out.

    Best regards,
    8Theme Team

    #433537 Copied In reply to: Odd navigation behavior in product listing age
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Nicolo,

    As you can see, the issue appears to be on their side, as they have modified files that should not have been overridden within the plugin. The theme’s overrides should take precedence in such cases.

    Additionally, they have provided their documentation outlining how to ensure compatibility by making the necessary customizations within the child theme. It would not be logical to override their templates within our theme, as only a small number of customers have encountered this issue. Maintaining additional files in our theme for just a few clients is not an ideal approach, especially when these modifications can be implemented within their respective child themes.

    If you would like, we can provide you with a solution. However, we kindly ask that you share the correct FTP access credentials for your website in a private area so that we can proceed accordingly.

    Please let us know how you would like to proceed.

    Best regards,
    Jack Richardson
    8Theme Team

    #433440 Copied In reply to: Seems like the salesbooster, advanced reviews summary is not working on the site.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @JiPanditJI
    If we request you to provide us the FTP access and WP-ADMIN then it means that we don’t have it as it was sent in other topics. Thanks for understanding !
    Kind regards, Jack Richardson
    The 8theme’s team

    #433439 Copied In reply to: High Resource Usage is getting triggred again and again
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @albaghlisponge
    As a temporary solution you can try to add next custom CSS to add to your Theme Options -> Theme Custom CSS -> Global CSS:

    .etheme-product-has-fadeIn-content .etheme-product-grid-more-info-inner.limited-height {
    overflow: visible;
    max-width: unset;
}

.etheme-product-has-fadeIn-content .etheme-product-grid-more-info-inner.limited-height ~ a {
    display: none;
}

    Kind regards, Jack Richardson
    The 8theme’s team

    #433438 Copied In reply to: the product details don’t show all when hovering
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @avenoir,

    We hope you are doing well.

    Could you kindly provide more details regarding this topic, as it has been a while since it was last discussed? This will help us better understand the questions or issues you had. Additionally, if possible, please share a few screenshots and URLs to clarify the concerns you are facing.

    Looking forward to your response.

    Best regards,
    Jack Richardson
    8Theme Team

    #433435 Copied In reply to: Price not showing after using another plugin
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Cristina,

    I hope you are doing well.

    The “Shop” string was translated in Loco Translate under the XStore theme, and in the translated version, it was modified to “Tienda.” You can view the details here: https://prnt.sc/U1VdZT61kpgv.

    Please let us know if you need any further assistance.

    Best regards,
    Jack Richardson
    8Theme Team

    #433433 Copied In reply to: cambiar la palabra “comercio” en: Inicio/Comercio/Crafter Store
  • 1 2 3 … 145 146 147 … 592 593 594
    4,351–4,380 of 17,794 posts
Viewing 30 posts - 4,351 through 4,380 (of 17,794 total)
1 2 3 … 145 146 147 … 592 593 594