Hello @Kalpesh Prajapati,

Thank you for reaching out to us with your query regarding the menu settings for your multilingual site.

Our theme does not use Display location because it has a header builder that this option is unnecessary. WPML has a language selector for the menu translation http://prntscr.com/pz0ctr but it seems Gtranslate is limited and needs Display menu location. That’s why I ask you to contact them to clarify how to be in case you need to translate the menu if the theme does not have display location.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Anas,

I hope this message finds you well.

Upon reviewing your product, it appears that the variation swatches are now functioning correctly, as evidenced by the following screenshot: https://www.awesomescreenshot.com/image/49489961?key=c442e86a313ababe894d99a16293cd1c.

Could you kindly confirm whether everything is working to your satisfaction, or if there is anything else we may have overlooked?

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Marco,

I hope this message finds you well. We would like to emphasize the importance of having complete access to your website’s backend. In instances where a missing comma or similar minor error occurs in the code, it could potentially lead to critical errors that disrupt the functionality of your website. Such issues can be challenging to resolve, especially if administrative access is restricted due to these errors.

Having full access would allow us to promptly address and rectify any issues, thereby minimizing any downtime and avoiding prolonged disruptions to your website’s operation. This precautionary measure ensures that we can maintain the stability and performance of your site without significant delays, which might occur while retrieving the correct FTP credentials.

We trust you understand the necessity of this request and its importance in ensuring the smooth and continuous operation of your website.

Thank you for your attention to this matter. We look forward to your affirmative response.

Best regards,
Jack Richardson
8Theme’s Team

Hello @vjm,

Could you please, check now ?
The fix was made in next file:
et-core-plugin/js/modules/ethemeGeneralTabs.min.js
Such fix will be included in next theme update.

Kind regards,
Jack Richardson
The 8theme’s team

Dear @TSpinde,

Thank you for providing the necessary details.

We advise you to initially downgrade your PHP version to at least 8.1 or 8.2 and then verify the functionality. Additionally, we recommend testing with the default Storefront theme, as the functionality for adding/removing products is primarily handled by the WooCommerce plugin, rather than the theme itself.

Please be aware that many plugins may not be compatible with the most recent PHP versions, which could potentially lead to suboptimal performance.

Regarding your issue with the swiper js being undefined, this will be resolved once you activate patch #93158818 in the XStore patcher. For guidance on using the XStore patcher, please visit: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Sam,

I hope this message finds you well. I would like to inform you that the behavior you’ve observed with the slider is typical, as the Swiper slider necessitates a few seconds to load and initialize the slides per the configured settings.

Should you prefer a more static display of content, we recommend utilizing the Products Grid element instead of the Products Carousel. This alternative will help avoid any layout shifts.

Thank you for your understanding.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Sam,

I hope this message finds you well. I am writing to inform you about an issue related to the file from your parent theme. It appears that the file in question was overwritten during the recent update to the latest version.

Please be assured that the necessary fix has been included in the upcoming theme update (version 9.3.16). This update will ensure that the changes remain intact and are not lost in future updates.

In the meantime, we have re-uploaded the corrected file to your website to address the immediate concern.

Thank you for your understanding and cooperation. Should you have any further questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Sam,

I hope this message finds you well. We are currently unable to view the video as we still require the necessary permissions from your end. As a preliminary step, could you please attempt to access the link you shared via an incognito window to see if it allows viewing without any restrictions?

Additionally, we suggest uploading the video to the following service: https://wetransfer.com/. This platform will enable you to generate a downloadable link for us, which should facilitate easier access to the video.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Sam,

We hope this message finds you well.

We regret to inform you that we are unable to comprehend your recent request. Could you please specify which code you are referring to that was added by our team? It is possible that the changes might have been due to backups you created or modifications you made manually.

It is important to note that updates to the parent theme do not typically affect changes made in your child theme. Therefore, we kindly ask you to provide further details regarding your issue.

For a more organized response, please address each question or concern in separate topics.

Thank you for your cooperation.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Aulakh, Sam,

Thank you for reaching out to us with your query.

We regret to inform you that we currently do not offer a specific feature that directly meets your requirements. We recommend that you consider creating a separate menu that exclusively includes the categories you wish to display and be added in your sidebar. This approach is typically more straightforward and effective than attempting to configure a more complex, customized solution.

Should you need further assistance or have any more questions, please feel free to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Aulakh, Sam,

I hope this message finds you well.

Could you kindly provide further clarification regarding your inquiry about ‘selective categories’? If your request pertains to configuring the Product Categories widget to display only the subcategories of the current category on a Product Category archive page, we would like to inform you that this functionality can be achieved by enabling the “Advanced Mode” option. You can find this setting under Theme Options -> WooCommerce -> Shop Elements -> Categories.

Thank you for your attention to this matter. We look forward to your response to ensure we meet your needs accurately.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @RapidClick,

We hope this message finds you well. We wish to inform you that we have reached out to the developers of the MultivendorX plugin regarding the issue we have encountered. Based on our tests using the default Storefront theme, it appears that the resolution needs to be implemented on their end.

At this juncture, we are awaiting their response. Should they provide you with a solution ahead of our communication, we kindly ask that you share the proposed resolution with us.

Thank you for your patience and cooperation.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Sam,

I hope this message finds you well. I would like to clarify that the recent theme update did not cause the issue you experienced. It appears that the off-canvas option for the Account element in the Header was previously enabled on your web-site, but it has been changed to merely redirect to the account page upon clicking. This modification inadvertently led to a bug affecting the functionality of the ‘Login to see price’ button when the off-canvas account option in the header is disabled.

I am pleased to inform you that we have successfully implemented a fix for this issue on your website. Additionally, this correction will be included in the next update of our theme. The specific changes were made in the file located at xstore/js/modules/woocommerce.min.js.

Thank you for your understanding and cooperation. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Sam,

Great !
But we cannot watch the video untill you provide us a agreement to watch it 🙂
Could you do it ? Or maybe make the video to be watched non-private as now but public.

Kind regards, Jack Richardson

Hello @Aulakh, Sam

Please, watch the video in private area.

Kind regards,
Jack Richardson