Forum Replies Created

Viewing 30 posts - 4,201 through 4,230 (of 17,794 total)
1 2 3 … 140 141 142 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Terpsauce
    Thanks, we will wait for the details.
    KInd regards, Jack Richardson
    The 8theme’s team

    #437101 Copied In reply to: recommended for you area on the home page, alignment layout issues.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello, @Benz,

    It seems that the issue might be caused by some form of caching, possibly server-side because even the default Product categories widget (https://prnt.sc/ezNSWNLlGyGf) displays no categories -> https://prnt.sc/Py8iDJMKxRZB. Could you please, clear the server caching by contacting to your server provider and check then ?
    Thank you for your understanding.

    Best regards,
    Jack Richardson
    8Theme Team

    #437100 Copied In reply to: Sidebar is not showing on Shop page. Please advise
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @James Exton
    It seems you have some advanced caching for home page. You can test the mobile menu work on any other page. Also, contact to the hosting provider to clear your caches.
    Kind regards, Jack Richardson
    The 8theme’s team

    Please contact administrator
    for this information.
    #437099 Copied In reply to: Mobile menu parent dropdowns not showing child menu items
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Safe Desires,

    We hope you are doing well.

    We would like to inform you that our theme includes a dedicated builder for cart and checkout pages. We highly recommend trying it first, as it may better suit your needs: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-cart-page-builder-with-elementor/.

    Additionally, we have noticed that your website is utilizing a large number of plugins. This could potentially impact performance, cause errors, and affect overall site speed. To ensure optimal functionality and prevent any issues, we kindly request that you manually review each plugin currently in use on your website.

    Furthermore, we would like to bring to your attention that CartFlows applies significant customizations to its files, which may lead to potential conflicts not only with our theme but also with other elements of your website. You can find more details regarding this matter here: https://www.8theme.com/topic/missing-dependencies-jquery-on-checkout-page/#post-423460.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    8Theme Team

    #437097 Copied In reply to: Is there a list of compatibility issues or settings suggestions for Cartflows?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Offcomer,

    As you are a valued customer of the Elementor PRO plugin, we would like to address the duplication issue you have encountered. Based on our previous tests, we have observed that this issue persists even when using the default WooCommerce shortcode. Therefore, we kindly recommend reaching out to Elementor PRO’s support team for further assistance.

    Additionally, we would like to highlight that this issue does not occur on our local websites, which suggests that it may be related to a hidden setting within Elementor PRO. As their developers are more familiar with the intricacies of their code, they would be best suited to investigate and resolve this matter.

    We appreciate your understanding and adherence to our support guidelines. Kindly inform us once you receive a response from Elementor PRO, as we would like to be aware of the specific setting that caused this issue. This information may also be helpful for assisting other clients who might encounter a similar problem.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    8Theme Team

    #437093 Copied In reply to: Minicart quantity doesn’t update pricing and increasing quantity in basket/cart duplicates fields
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @James Exton
    Could you please, check now ? We implemented the solution from next reply ->
    https://www.8theme.com/topic/more-toggle-on-mobile-pannel-loads-when-clicked-and-not-show-the-menu-options/#post-436562
    Kind regards, Jack Richardson
    The 8theme’s team

    #436995 Copied In reply to: Mobile menu parent dropdowns not showing child menu items
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Terpsauce,

    We appreciate your inquiry. The solution we have provided is the best option we can suggest at this time. However, as we previously mentioned, if you could share a screenshot or more described details of your universal solution with two columns, we would be happy to review it and explore possible alternatives, if feasible.

    That being said, based on our current assessment, we believe that a single-column layout remains the most effective solution for mobile devices.

    Thank you for your understanding and for respecting our support team’s time.

    Best regards,
    Jack Richardson
    8Theme Team

    #436930 Copied In reply to: recommended for you area on the home page, alignment layout issues.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @TheOne,

    I hope you are doing well.

    Could you kindly disable the Email Builder temporarily and check whether the payment methods are consistently displayed in the default email templates? Additionally, it would be helpful to investigate the specific conditions under which these payment methods appear—perhaps they are only shown for certain types of payments.

    At the moment, identifying the exact cause is quite challenging, so we believe it would be beneficial to take some time for thorough testing based on the previous suggestions.

    Thank you in advance for your assistance.

    Best regards,
    Jack Richardson
    8Theme Team

    #436927 Copied In reply to: Payment methods in confirmation emails are not always displayed
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Cataclyps,

    The plugin mentioned in their post is related to the default functionality of the WooCommerce plugin. However, your inquiry pertains to AJAX requests generated by our theme. The suggested plugin does not remove such actions within its code.

    Additionally, upon reviewing your website, we noticed that you have removed extra elements from your mobile menu, which has now optimized the fragment refresh to its limit. Furthermore, we tested your website using GTmetrix, one of the most popular performance testing tools, and it achieved an excellent “A score” with “91% performance” (https://prnt.sc/dZmi1zt8AQ5P). This indicates that your website is already well-optimized and performing at a high level.

    For your reference, we have attached the test results in the private area.

    Best regards,
    Jack Richardson
    8Theme Team

    Please contact administrator
    for this information.
    #436926 Copied In reply to: Email from web hosting asking me to fix it, but idk what is even going on
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Offcomer,

    We hope you are doing well.

    We conducted a test using the default shortcode [woocommerce_cart] on your cart page, which displays the basic cart content. However, we noticed that any action involving cart item elements results in content duplication, as shown in the following screenshot: https://prnt.sc/bMg0z2SPlVcb.

    This behavior suggests that a specific plugin configuration may be causing the issue, because we tested on our local web-sites and there are no such issues. To help identify the root cause, we kindly ask you to test your website with only the required plugins activated. The required plugins for your website are:

    – XStore Core
    – Elementor
    – Elementor PRO
    – WooCommerce

    Please deactivate all other plugins temporarily and check if the issue persists. This will help us determine whether a third-party plugin is responsible for the duplication.

    We appreciate your cooperation and look forward to your feedback.

    Best regards,
    Jack Richardson
    8Theme Team

    #436924 Copied In reply to: Minicart quantity doesn’t update pricing and increasing quantity in basket/cart duplicates fields
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Cataclyps,

    We kindly request that you avoid mixing different questions within the same topic. Since you have already created a separate topic for this particular question, we have provided the relevant answer there: https://www.8theme.com/topic/very-high-cpu-usage-time-email-from-web-hosting-asking-me-to-fix-it-but-idk-what-is-even-going-on/#post-436875.

    If the primary concerns of this topic have been resolved, we would appreciate it if you could mark it as closed.

    Thank you for your cooperation and for respecting our support team’s time.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #436878 Copied In reply to: Please fix few issues, details in private area
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Cataclyps,

    We hope you are doing well.

    The mentioned action is necessary to ensure the correct update of cart, wishlist and compare fragments within the header content elements. If you wish to completely remove this action, the only way to do so is by deleting the elements that require it. These elements can be found in your mobile menu (https://prnt.sc/S92TnQswsb7H) and in the header https://prnt.sc/P6MbMpzx1h9g).

    Additionally, we recommend reviewing the configuration of the WP Rocket plugin, as it offers various settings that may help optimize the speed of AJAX actions.

    Should you require any further assistance, please feel free to reach out.

    Best regards,
    Jack Richardson
    8Theme Team

    #436875 Copied In reply to: Email from web hosting asking me to fix it, but idk what is even going on
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Cataclyps,

    We would like to inform you that the following option was previously enabled on your website: https://prnt.sc/GHMeRFdK17CV. This setting was interfering with the image hover effect, as it disrupted the structure of the product content on the shop page. To resolve this issue, we have temporarily disabled this option.

    Additionally, the issue with the star display was caused by the configuration of your WP Rocket settings, specifically with the “Optimize CSS Delivery” option enabled: https://prnt.sc/x8jpqBRjnMCb. To address this, we have improved the configuration by adding a CSS Safelist to ensure that essential files are not removed during loading.

    We kindly ask you to review these changes and confirm whether the previous issues have been resolved. If you have any further questions or concerns, we would appreciate addressing them one by one to ensure a smooth resolution process.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    8Theme Team

    #436872 Copied In reply to: Please fix few issues, details in private area
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Brunos,

    By default, this process should occur automatically. However, it appears that multiple templates were created after the multilingual functionality was activated on your website. As a result, there were certain templates where these modifications needed to be applied manually.

    If you create additional language versions in the future, the system should automatically inherit the settings from the main language. Nevertheless, you are already familiar with the simple method to remove these elements from the templates in case they are not removed by default.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    8Theme Team

    #436806 Copied In reply to: Turning off whishlist and Compare doesn’t work for translated page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Brunos
    We edited the template from the translated page on your web-site -> https://prnt.sc/AoE9XvaVBkpH. Please, check the results now.
    Kind regards, Jack Richardson
    The 8theme’s team

    #436794 Copied In reply to: Turning off whishlist and Compare doesn’t work for translated page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @scriptocademy,

    I hope you are doing well.

    Could you kindly try replacing the existing line:

    add_action('woocommerce_after_shop_loop_item_title','add_custom_image_after_product_title', 15);

    with the following one:

    add_action('after_etheme_product_grid_list_product_element_title','add_custom_image_after_product_title', 15);

    If the image still does not appear, please provide us with the correct WordPress admin credentials so we can further investigate the issue.

    Thank you for your time and assistance.

    Best regards,
    Jack Richardson
    8Theme Team

    #436734 Copied In reply to: Equal height is not working and need to add or place some images before product name in each section
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Benz,

    I hope you are doing well.

    Could you kindly check if there are any custom configurations on your server that might be preventing admin notices from being displayed? It appears that an additional section should be visible on the Mega Menu page, as shown in the following screenshot: https://prnt.sc/EJ0vtazLse7X.

    If no such configurations are in place, we may need to investigate the issue further on the code level. The functionality is working correctly on our local websites, which suggests that this issue is specific to your website.

    Please let us know your findings at your earliest convenience.

    Best regards,
    Jack Richardson
    8Theme Team

    #436733 Copied In reply to: Cannot Add Mega Menu : nothing response after click
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @JUBA
    Please, check private area.
    Kind regards, Jack Richardson
    The 8theme’s team

    Please contact administrator
    for this information.
    #436728 Copied In reply to: Problime with checkout
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @anli75
    Screenshot updated -> https://prnt.sc/7kaqRosC9Yk5
    If the main issue is solved, please, mark this topic as closed.
    Kind regards, Jack Richardson
    The 8theme’s team

    #436722 Copied In reply to: mega menu when i scroll the page not working
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @anli75,

    It appears that the CSS properties responsible for the backdrop-filter effect are not functioning correctly when there is a z-index overlap. To address this issue, we have set the following option to ‘none’: https://prnt.sc/Rn4eFx–6CFK.

    Please let us know if you need any further assistance.

    Best regards,
    Jack Richardson
    8Theme Team

    #436581 Copied In reply to: mega menu when i scroll the page not working
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Officina 2.0,

    We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
    Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    We always working on optimization of our theme code but if you are interested in optimization your web-site we can suggest you next package for web-site optimizations available on -> https://www.8theme.com/account/ page in sidebar. Each web-site is unique and requires specific optimizations for best results.

    Let us know the results.

    Best regards,
    Jack Richardson
    8Theme’s Team

    #436579 Copied In reply to: Assistance Request – Few Issues with my website
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @anli75

    Could you please, check your header overlay now ?
    We made some improves in your header configuration.

    Kind regards, Jack Richardson
    The 8theme’s team

    #436567 Copied In reply to: mega menu when i scroll the page not working
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Nitin Sharma,

    I hope you are doing well.

    Could you kindly check the issue now? It appears that the Elementor page transitions are blocking the actions of certain toggles and simply triggering redirections upon clicking. Please refer to the following screenshot for reference: https://prnt.sc/QnoEiduJX8RI.

    You may now verify that your mobile menu toggle is functioning correctly. Additionally, we have activated our loader from the Theme Options, as shown here: https://prnt.sc/N434C9YKvvs_.

    Please let us know if you need any further assistance.

    Best regards,
    Jack Richardson
    8Theme Team

    #436562 Copied In reply to: more toggle on mobile pannel loads when clicked and not show the menu options.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Kingsley,

    Thank you for your update. We appreciate your efforts in resolving the missing billing email field.

    Regarding the issue with Woo Pay, we recommend checking the payment settings and ensuring that all configurations are correctly set. If the problem persists, please provide us with more details so we can further assist you. Also, you can check how it works with the default theme such as Storefront.

    Let us know if your client encounters any difficulties during checkout. We are here to help.

    Best regards,
    Jack Richardson
    8Theme’s Team

    #436557 Copied In reply to: “Billing Email is a required field” error
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Creativelayers,

    First and foremost, please note that we are not responsible for any custom modifications you make to your website, including the addition of custom scripts.

    Additionally, the access credentials you provided grant us only limited user permissions, which do not allow us to edit the page. As a result, we can only inspect the code using the browser’s developer tools.

    Upon reviewing your implementation with inspector, we noticed that you have added a library script (https://prnt.sc/0NUXvMKU0U2w) that is already included by default in WordPress scripts. We kindly recommend avoiding the use of such scripts loading within the HTML widget of Elementor. Instead, we suggest adding such snippets via the functions.php file of your child theme for better compatibility and performance.

    At this time, you may try modifying your script as follows and check if it resolves the issue: 

    jQuery(document).ready(function($){
    $(document).on('click', '[data-showme]', function(){
        var showme = $(this).attr('data-showme');
        $('.all-images').hide();
        $('#' + showme).show();
    });
});

    Should you require further assistance, please feel free to reach out.

    Best regards,
    Jack Richardson
    8Theme Team

    #436556 Copied In reply to: Mobile menu not opening, only on homepage
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Diana,

    We kindly suggested enabling the XStore Ajaxify feature as, upon inspecting the page source, we noticed that your website is built using the Elementor builder (please refer to the screenshot: https://prnt.sc/pLsfla5njjIT). If you would like to activate the Ajaxify feature, you can find it within any Elementor widget under the “Advanced” tab → “XStore Ajaxify” https://prnt.sc/aHvbqJeygu2F.

    Regarding your site speed comparison with the default theme, we encourage you to also evaluate the extensive functionality that our theme provides. Does the default theme offer the same variety of advanced features and customization options that allow site owners to modify any page effortlessly? This is why we recommend following our documentation on performance optimization to enhance your website’s speed (https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/).

    Additionally, could you please share the specific page where you are experiencing issues with images not loading correctly? We have checked several pages, and all images appear to be loading properly on our end.

    Lastly, the admin access credentials you previously provided are no longer valid. It seems they have been modified, and we have not received updated credentials. Kindly share the correct login details so we can further assist you.

    We appreciate your cooperation and look forward to your response.

    Best regards,
    Jack Richardson
    8Theme Team

    #436555 Copied In reply to: My websites are too slow in some categories
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @chrisbond,

    Thank you for reaching out.

    Unfortunately, the newsletter element does not include such an option. However, you may consider utilizing the functionality of Elementor popups, which is explained in their documentation. You can find more details here: https://elementor.com/help/how-do-i-create-my-first-popup/.

    Please let us know if you need any further assistance.

    Best regards,
    Jack Richardson
    8Theme Team

    #436552 Copied In reply to: Newsletter Popup Header Builder – Elementor
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Kingsley,

    Thank you for reaching out to us.

    Since you have manually installed and configured this plugin according to your specific requirements, we kindly recommend reviewing its configuration with your development team. Once you disable the plugin we previously mentioned, please check whether the issue persists.

    If you are considering changing your hosting provider, you may explore the next option from our partners here: https://prnt.sc/TuCzHwljw6Sl.

    Additionally, we kindly ask you to create separate topics for each of your inquiries instead of combining multiple questions into one. This approach will help us address each issue efficiently and provide you with the best possible support. We appreciate your cooperation in following our support guidelines and time management practices.

    Should you have any further questions, please feel free to reach out.

    Best regards,
    Jack Richardson
    8Theme Support Team

    #436550 Copied In reply to: “Billing Email is a required field” error
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Officina 2.0,

    As you are using the Single Product Builder in the Elementor plugin, please note that you need to add a separate widget to display the stock status. You can refer to the following screenshot for guidance: https://prnt.sc/LnUceXf6ffiJ.

    Once implemented, the stock status should appear on the frontend as shown here: https://prnt.sc/xF9vV1-hmeJt.

    Could you kindly check and confirm if everything is working correctly now?

    Best regards,
    Jack Richardson
    8Theme Team

    #436546 Copied In reply to: Sold Out” label not displaying on out-of-stock products
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Creatica,

    We have reviewed the functionality of the language switchers in the mobile menu and found that the WPML scripts do not function properly when the switchers are loaded via AJAX. Currently, the mobile menu content on your web-site is loaded using this method.

    As a solution, we recommend switching the mobile menu type to “off-canvas” (please refer to the following screenshot: https://prnt.sc/WemXuKF9Y626). This adjustment should allow the language switchers to work correctly.

    Additionally, we suggest reaching out to WPML support to inquire about this issue. They may be able to provide further insights or improvements to their global scripts to ensure compatibility with AJAX loading.

    Thank you for your understanding. Please let us know if you need any further assistance.

    Best regards,
    Jack Richardson
    8Theme Team

    #436543 Copied In reply to: Issue with WPML Language Switcher for Mobile Menu
  • 1 2 3 … 140 141 142 … 592 593 594
    4,201–4,230 of 17,794 posts
Viewing 30 posts - 4,201 through 4,230 (of 17,794 total)
1 2 3 … 140 141 142 … 592 593 594