Dear @Juergen,

We hope this message finds you well. We would like to inform you that we are unable to process duplicate queries as there are no sence. Your question has already been addressed in a previous response, which you can view by following this link: https://www.8theme.com/topic/in-checkout-it-is-not-possible-to-increase-or-decrease-the-number-of-the-items-in-the-car/#post-411620.

We kindly ask you to continue the discussion on this topic in the same thread, as it pertains to the same issue.

Thank you for your understanding.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Simeon Iliev,

I hope this message finds you well.

We have encountered an issue with the WP-admin access credentials you provided earlier; it appears they are no longer valid. It is crucial for the smooth operation of our developers that access credentials remain unchanged unless updates are communicated to us. Our developers, who are often engaged in enhancing features and optimizing our projects, rely on stable access to address customer issues efficiently. When they encounter incorrect access details, it significantly delays their work. We kindly request that you verify the access credentials before sharing them in future communications.

Regarding the issue you reported without being able to log in, here are a few suggestions that might resolve the problem:

1. Ensure that the development mode is deactivated on the Email Builder page of the XStore Control Panel.
2. We recommend reviewing the documentation for our Email Builder, which provides detailed steps on creating and configuring email templates. You can find the guide here: https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/.
3. For accurate translation of emails, please follow the instructions provided in our documentation here: https://www.8theme.com/documentation/docs/email-builder-translation/.

We appreciate your attention to these matters and look forward to your prompt response to ensure uninterrupted service.

Best regards,
Jack Richardson
8Theme’s Team

Hello @QaQako

1/ Yes
2/ You can configure the White label settings and test it by yourself. The official Plugins page from WP will be still available even if you set to hide ‘plugins’ in White label settings. Note: it will hide the ‘Plugins’ page from the XStore control panel but not the origin WP plugins page.
3/ No, the Sales booster Elementor widgets will be still available to be added/removed. Anyway you can test it by yourself to be sure of the results after plugin settings configuration.
4/ If you activate the option to hide update notices then the customer will not see the alerts about ‘New theme version available’.
5/ Sorry, but this question is not quite clear for us to understand. You can configure the plugin for the whole web-site and it is not configured for the specific client only.

Also, you can simply make own test after the settings configuration to understand if the results are the same as you requested.

Kind regards, Jack Richardson

Dear @veeemart,

We are delighted to learn that you are approaching the final stages of launching your new website—congratulations on reaching this significant milestone!

We would like to clarify that our support forum is dedicated to addressing bugs or issues related to our theme. However, we do not offer Vulnerability Assessment and Penetration Testing (VAPT) services for customer websites. For such needs, we recommend exploring specialized services such as Patchstack (https://patchstack.com/) or Wordfence (https://www.wordfence.com/).

It is important to note that over the past six months, we have received a few critical requests from our clients following assessments by such services after testing of their web-sites. All identified issues were promptly addressed and rectified in the subsequent security update of XStore v9.3.9 / XStore Core v5.3.9. You can view the update history at https://xstore.8theme.com/update-history/. Since this update, we have not received further inquiries regarding these issues, which reassures us that all issues have been successfully resolved.

We assure you that our theme is free of critical vulnerabilities. However, should any issues arise, we are committed to releasing an expedited update to address them promptly. We take the security of our projects and the trust of our clients very seriously.

Thank you for choosing our theme for your website. Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Juergen,

I hope this message finds you well. We have noticed a potential issue related to the modification of product items in the checkout order details, which appears to be linked to the WooCommerce-Germanized plugin currently active on your website. Could you kindly verify whether the quantity issue still occurs with the plugin deactivated? Also, you can deactivate the feature of quantity on product by navigation to Theme Options -> WooCommerce -> Cart/Checkout layout (https://prnt.sc/LYH44KezZ42V).

Additionally, regarding your inquiry about enhancing order bumps, we suggest implementing the Cross-sells/Upsells XStore Elementor widgets on your checkout page. These widgets could effectively address your requirements. For more detailed information on configuring these widgets, please visit: https://woocommerce.com/document/related-products-up-sells-and-cross-sells/#cross-sells.

Thank you for your attention to these matters. We look forward to your feedback and are here to assist with any further questions you might have.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Zaid,

We have identified a couple of potential reasons that might be causing the issues you are experiencing:

1. The XStore ajaxify option is currently active for some widgets, which are configured may not to load correctly from China IPs. We recommend deactivating this option for the affected widgets to see if this resolves the issue.

2. The problem may also be related to your caching systems. It appears that scripts and styles take longer to load when the website is accessed from a China IP. We suggest contacting your hosting provider to discuss this issue further. Additionally, if you are using any cache plugins, reaching out to their support team may also be beneficial.

Thank you for your attention to these matters. Please do not hesitate to contact us if you require further assistance.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Dylan,

We hope this message finds you well. We are pleased to inform you that we have implemented a ‘Carousel Anything’ widget specifically for mobile devices on your website. You can review the changes by visiting your website.

Additionally, we have uploaded a video demonstration in the private area of your site for your reference.

Please note that we encountered challenges in optimizing the Marquee widget for mobile devices. Consequently, we have opted for an alternative solution to ensure a seamless display on mobile platforms. We invite you to check these updates at your earliest convenience.

Thank you for your attention. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Sam,

I hope this message finds you well. We have noticed that your recent inquiries appear to be requests for customizations rather than questions pertaining to issues or bugs related to our theme. We would like to kindly remind you that our support services are provided in accordance with Envato’s support policy.

Should you require assistance beyond the scope of our standard support, such as additional customizations, we invite you to submit a request through our dedicated customization panel at: https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Shady021

Could you please, try to deactivate select quantity type and check if the issue persists with default quantity input type as our select inherits the values of min/max quantity from the global WooCommerce functions for product. Also, please, check the private content message.

Kind regards, Jack Richardson

Hello @iRockPod
Could you please, clear your browser cache and check then ?
Kind regards, Jack Richardson

Hello @gewoonbovenaan
We checked the product you sent on the screenshot but don’t see any issues there. Could you please, provide us more details of the issue you have ?
Kind regards, Jack Richardson

Dear @Growthx Media,

I hope this message finds you well. We wish to inform you that we have not yet received any feedback regarding the FTP access we previously requested. Despite this, we remain committed to delivering the highest quality service to our customers within the constraints we face.

We appreciate your provision of the wp-admin access, which enabled us to conduct tests concerning the issues you reported. We have thoroughly examined the functionality of the ‘add to cart’ and ‘checkout’ buttons and are pleased to report that both are operating correctly.

Additionally, we noticed that the ‘Sticky Cart’ widget had been removed. Our investigation after adding such widget revealed that the layout issues associated with the ‘Sticky Cart’, when the Yith Product Add-ons & Extra Options plugin is activated, stem from the unique structure this plugin applies to the product form. Specifically, it modifies the IDs in certain tags, which should ideally remain unique to meet HTML standards.

To address this compatibility issue, we have implemented a new code snippet (https://prnt.sc/OzsjUdz_tk5s):

add_action('etheme_sticky_add_to_cart_before', function() {
	if ( function_exists('YITH_WAPO_Front') ) {
		$yith_instance = YITH_WAPO_Front();
		if ( get_option( 'yith_wapo_options_position' ) === 'after' ) {
			remove_action( 'woocommerce_after_add_to_cart_button', array( $yith_instance, 'print_container' ) );
		} else { // Default.
			remove_action( 'woocommerce_before_add_to_cart_button', array( $yith_instance, 'print_container' ) );
		}
	}
}, -9999);

This adjustment should ensure the proper functionality of your ‘Sticky Cart’.

We look forward to your feedback on these adjustments and any further assistance you might require. Thank you for your attention and cooperation.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Emin,

I hope this message finds you well. We have noticed that there is no off-canvas contained element in the header on the mobile version of your website. In order to provide you with the most accurate assistance, we would appreciate the opportunity to view the issue directly on your site.

Our demo sites may not always reflect the latest versions due to caching systems, which could potentially omit recent updates or changes.

Thank you for your cooperation and understanding. We look forward to resolving this matter efficiently.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Sam,

I hope this message finds you well. I am writing to provide assistance with the customization of your CSS settings.

1. To change the space of arrow in your mobile menu element, please use the following CSS snippet for the Mobile menu widget in your header:

selector .etheme-elementor-nav-menu-item-icon {
    margin-inline-end: 5px;
}

2. Regarding the scrollbar behavior, it is generally influenced by your browser settings and is not directly related to our theme. However, you can attempt to modify it using this CSS snippet to be added to your Mobile menu element in header:

@media only (hover: hover) {
   selector .etheme-elementor-off-canvas_content:not(:hover) {
        overflow: hidden;
    }
}

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Growthx Media,

I hope this message finds you well. We are currently looking to enhance the functionality of the “Filter by Category” widget on our shop page and would appreciate your guidance on a couple of issues:

1. Unfortunately, it appears that the widget does not natively support this feature. However, we have considered a few potential solutions:
– Utilizing custom CSS to hide the categories that should not be displayed.
– Enabling the Advanced mode but it will work for the default WooCommerce product categories widget. This mode includes a “Show All Categories” link and displays only the children of the current category on the product category page.

2. Regarding the ‘Include IDs’ setting for the Categories source, it seems it does not function as we intended because you set the Categories by ids to be displayed as illustrated here: https://prnt.sc/03TaHFvRGb1b. We suggest setting the data source to ‘All categories’ to achieve the desired functionality. Please try this adjustment and let us know if it resolves the issue.

Thank you for your attention to these matters. We look forward to your feedback and are eager to implement these enhancements effectively.

Best regards,
Jack Richardson
8Theme’s Team