Jack Richardson

Dear @Szocs Attila,

We hope this message finds you well.

We would like to inform you that there is a JavaScript error originating from a third-party plugin in your home page content. You can view the error here: https://prnt.sc/kZ57ewcpez2f. This issue is affecting the proper execution of subsequent scripts.

Additionally, we noticed that you have enabled the “Lazy Loading Background” option for a specific section (screenshot: https://prnt.sc/iE9sBlvKEPDn). Due to the aforementioned JavaScript error, the background image is not loading correctly. Please note that this error occurs on the frontend and may not be visible within the editor.

To resolve this issue, we recommend the following options:

1. Fix the JavaScript error caused by the third-party plugin and then verify if the background loads correctly.
2. Alternatively, disable the “Lazy Loading Background” option for the affected section.

If you have any further questions or require additional assistance, please do not hesitate to reach out to us via our support forum.

Best regards,
Jack Richardson
The 8Theme Team

Dear @kmc,

In this case, you may consider adding the following custom CSS snippet. However, please note that some menu settings—such as dropdown animations, offsets, and similar features—may not function as expected after applying this snippet, as these features are hardcoded:

body .etheme-elementor-menu .item-design-mega-menu, 
body .etheme-elementor-menu .nav-sublist-dropdown ul > li.item-design-mega-menu {
    position: relative;
}

body .etheme-elementor-nav-menu--dropdown {
    --menu-main-sublist-offset-left: 50%;
    --dropdown-animation-name: none;
    transform: translateX(-50%);
}

You can view the result in the following video: https://gyazo.com/f2aa249e5b7fad83df6df7313e6d0238

More information about adding custom CSS you can find in our documentation article -> https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
Jack Richardson
The 8Theme Team

Dear @Safe Desires,

Thank you for reaching out.

In our previous response (https://www.8theme.com/topic/image-lightbox-does-not-work-in-most-products/#post-440110), we kindly requested the URL(s) of the specific product page(s) with such issue. Upon reviewing several products, we found that the lightbox functionality is working correctly on most of them. Therefore, it appears that the issue may be limited to only a few specific products.

To assist you more effectively, we would greatly appreciate it if you could share the URLs of the affected product pages. This will help us investigate the matter further and provide a more accurate solution.

Thank you for your cooperation and for respecting our support time.

Best regards,
Jack Richardson
The 8Theme Team

Hello @SARKIS KARTASHEV,

Thank you for your message and for sharing the update with us.

We’re glad to hear that the issue has been resolved after deactivating the WooCommerce PDF Invoice plugin. Based on your findings, it appears that the conflict was indeed caused by a third-party plugin modifying WooCommerce’s default functionality.

We appreciate your efforts in identifying the source of the problem, and we’re always here to assist you further if needed.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Youcef,

We hope this message finds you well.

We would like to kindly remind you that we have not yet received the video demonstrating the functionality in question using a default theme, such as Storefront, as requested in our previous response: https://www.8theme.com/topic/wrong-price-display-for-product-variations-side-cart-cart-summary-and-checkout/#post-439798.

We are awaiting your response with the requested video in order to better understand how the issue behaves and to verify whether it occurs with the default theme.

Thank you for your cooperation and for respecting our support time.

Best regards,
The 8Theme Team

Dear @nabil,

We hope this message finds you well.

We have noticed that your page currently includes two separate tabs sections with reviews. As a result, both sections are using the same IDs (https://prnt.sc/3PwNyJJPs1nl) to generate the star icons from the WooCommerce script, which causes the icons to appear only in the one section (that is shown on desktop).

To resolve this issue, we recommend using only one review section on your page. You may either:

– Use the same Product Tabs widget for both desktop and mobile views, or
– Remove the review tab from both desktop and mobile tab widgets and instead display it as a separate widget.

Please note that HTML IDs must be unique on a page, and duplicating them can lead to unexpected behavior such as this.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

Dear @bajirap,

We hope this message finds you well.

We would like to kindly follow up and ask whether you had the opportunity to implement the recommendations we previously suggested. Additionally, could you please let us know what your hosting provider has advised regarding the issue?

We recommend that you contact your hosting provider, as they are better equipped to assist you in resolving database-related issues. It is possible that recent database optimizations or the use of certain optimization plugins may have contributed to the problem.

Furthermore, we would appreciate it if you could provide us with the updated wp-admin access credentials. For security purposes, please feel free to share this information via the private area.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Abdulaziz,

Thank you for reaching out.

The issue you are experiencing is related to the custom font currently being used on your website, specifically “alfont_com_AlFont_com_GE_SS_Two_Medium-2” (please refer to the screenshot here: https://prnt.sc/4ZGHgd_Ni1NK). As shown, the numbers are displayed in a particular style that is inherent to the font’s design and configuration.

To resolve this, we recommend trying an alternative font on your website. You can make this change by navigating to Theme Options → Typography. Please note that it is not possible to modify only the number styling while continuing to use this specific font, as the font is designed to render numbers and texts in this unique format throughout all content where it is applied.

We appreciate your understanding and are here to assist you further if needed.

Best regards,
Jack Richardson
8Theme Team

Dear @Terpsauce,

Thank you for reaching out.

We have reviewed the issue you mentioned regarding the demo user, and as previously confirmed, we were unable to identify any problems on our end. To assist you further, could you kindly provide us with a video demonstrating the issue from your side if the issue is still exists?

For your reference, we have attached a video showcasing the sticky header functionality in the private area.

Best regards,
Jack Richardson
The 8Theme Team

Dear @kmc,

We hope this message finds you well.

If you would like to globally reduce the padding for the mega menu items, you may use the following CSS code snippet:

.etheme-elementor-nav-menu--dropdown.etheme-elementor-nav-menu--dropdown-mega {
    padding: 5px 10px;
}

For guidance on the appropriate placement of custom CSS, please refer to the following documentation:
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
The 8Theme Team

Dear @Abdulaziz,

Thank you for your message.

We have reviewed the screenshot you shared, and it appears that the checkout layout differs from the default version of your origin screenshot with issues (https://prnt.sc/SemFzVIvrYfx). Could you please confirm whether any changes have been made to the layout?

If you have opted to use a new layout style, kindly note that we are unable to verify the step numbers displayed in Arabic, which makes it difficult for us to provide an accurate solution.

We appreciate your understanding and look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Kingsley,

I hope this message finds you well.

Could you please try deactivating the “Jetpack VideoPress” plugin and check whether the videos are displayed correctly afterward? It appears that this plugin may be modifying the video post meta and setting the video source to the file URL instead. You can verify this using the web inspector, as shown in the following screenshot: https://prnt.sc/dJu5Ajhoi7Jk.
Additionaly we see that customers posted issues about that plugin (https://prnt.sc/U0LSrICLUCRg) so you can think about the benefits of using it.

We kindly ask you to confirm whether the issue persists after deactivating the mentioned plugin.

Additionally, in order to investigate the matter further, we would appreciate it if you could provide us with FTP access to your site. The following details are required:

– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type

If you are unsure how to obtain these credentials, we recommend contacting your hosting provider for assistance in creating them.

Thank you for your cooperation. We look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Abdulaziz,

I hope this message finds you well.

We attempted to view the Checkout page on your website; however, it appears that login is required to access it. Unfortunately, the current wp-admin credentials provided are not working.

Could you kindly provide us with the correct login details at your earliest convenience? This will allow us to review the issue and offer you an appropriate solution.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @nadeem17,

Thank you for your message.

Please note that these types of questions are also related to WooCommerce. If the main issue in this topic has been resolved, we kindly ask you to mark the topic as solved.

We appreciate your understanding and respect for our support team’s time.

Best regards,
Jack Richardson
The 8Theme Team

Dear @nadeem17,

Thank you for reaching out.

It appears that your question is related to WooCommerce functionality. Specifically, the “Local Pickup” option is only available when the checkout page is built using WooCommerce Gutenberg blocks. For example, on your website where this setting is visible, the checkout page is created with Gutenberg blocks, as shown here: https://prnt.sc/oQzJGjRvWBrZ.

However, when importing our demo content, the Checkout page is built using the Elementor page builder with more functionality and customizable features available, as illustrated in the following screenshot: https://prnt.sc/3pyRLImb25ug. Due to this difference in page builder, the “Local Pickup” option may not be available by default.

In this case, we kindly recommend contacting WooCommerce Support directly via the following link: https://wordpress.org/support/plugin/woocommerce/. They will be able to provide guidance on how to enable the “Local Pickup” option regardless of the page builder used for the Checkout page.

For your reference, here is an excerpt from the information we found:

“It’s important to note that the new Local Pickup blocks can only be used with the Checkout block. WooCommerce Blocks also introduces a change with this new Local Pickup experience that will support location-based taxes based on the pickup address, improving tax reporting. Previously, WooCommerce based local pickup taxes on the store address.”

We hope this helps clarify the situation. Please let us know if you have any further questions.

Best regards,
Jack Richardson
The 8Theme Team