Jack Richardson

Hello @Zamgra_Legacy

Please, check our reply on your another topic -> https://www.8theme.com/topic/how-to-set-large-contents-in-short-in-product-page-details-of-products/#post-441317.

Kind regards, Jack Richardson
The 8theme’s team

Dear @Andrews,

I hope this message finds you well.

Unfortunately, we are currently experiencing significant delays when attempting to load your dashboard, due to a 524 error previously mentioned by @Alex Carter. It appears that this issue has not yet been resolved on your website.

We kindly recommend reviewing your Dokan plugin configuration settings (https://dokan.co/docs/wordpress/all-vendors/store-category/), particularly the page assignments for the Dokan dashboard, vendor list, and other related pages. If you are still unable to locate the necessary options within the settings, we suggest reaching out to the Dokan support forum, as this issue seems to be related to the plugin’s configuration.

Once the 524 error on your website has been resolved, we will be happy to assist you further by checking the Dokan plugin settings. At this time, however, we are unable to access the settings page due to the loading issue.

Thank you for your understanding.

Best regards,
The 8Theme Team

Dear @Arnost,

Thank you for bringing this to our attention.

You are correct — the option you mentioned is currently missing from the list of available email types. However, we have already addressed this issue, and a fix is now available. You can apply the fix by installing patch #94102675.

For detailed instructions on how to use the XStore Patcher, please refer to the following guide:
https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

We look forward to your feedback and are here to assist you should you have any further questions.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Elon,

We hope this message finds you well.

Upon reviewing your website, we noticed that the current product reviews do not include star ratings. As a result, WooCommerce does not display these reviews on the product pages. Once a product receives a review that includes a star rating, the customer reviews will appear in the section you inquired about.

For your reference, please see the screenshots below:
– https://prnt.sc/IUqR0iqZm32A
– https://prnt.sc/Muayeqf6-nJS

This behavior is part of the default functionality of the WooCommerce plugin. We recommend testing with actual reviews that include star ratings to ensure proper display. At the moment, it appears that the imported reviews contain only text content without any rating, which is why they are not being shown.

WooCommerce documentation about product ratings you can find on next link -> https://woocommerce.com/document/product-reviews/.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Nirmalya,

Thank you for reaching out.

Since your products are built using Elementor, you can utilize the Elementor editor to add or modify sections for any product as needed. For better clarity and to ensure we provide the most accurate assistance, we kindly ask that you separate your inquiries into individual topics. Including detailed information such as screenshots will greatly help us in understanding your specific case and offering the best possible solution.

Please note that, by default, payment methods are displayed beneath the cart form on single product pages. These settings are typically managed by the payment plugins you are using. We recommend referring to the documentation provided by those plugins for guidance on proper configuration and display options.

For any new questions, we kindly request that you create separate topics for each.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Ralf E,

We hope this message finds you well.

We wanted to kindly follow up and ask whether you were able to get in touch with Polylang support regarding your request. Additionally, could you please let us know how the default emails function without a builder in translated language ?

Thank you in advance for your feedback.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Ralf E,

We hope this message finds you well.

As outlined in our documentation (https://www.8theme.com/documentation/xstore/theme-translation/email-builder-translation/), we have tested the translation of our email templates using the WPML plugin, as it offers more flexible options for such use cases. However, some of our customers have also successfully used the Polylang plugin to translate email templates.

For specific questions regarding the use of Polylang with custom post types such as our email templates, we kindly recommend reaching out directly to the Polylang support team. As the developers of the plugin, they are best equipped to provide accurate guidance and solutions.

Regarding your other inquiry, it is possible to add custom buttons with your own URLs in translated emails. If Polylang does not support automatic URL translation for such buttons, this approach can serve as an effective alternative.

Should you have any further questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Terpsauce,

Thank you for reaching out.

If you would like to suggest new features or enhancements for our widgets, we kindly invite you to submit your request via our task board at the following link: https://www.8theme.com/roadmap/.

Should you wish to modify the current layout of any widgets using custom CSS, you have two options: you may either submit a customization request through your account page, or, if you are comfortable working with custom CSS, you are welcome to implement the changes according to your specific requirements.

Please do not hesitate to contact us if you need further assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Terpsauce,

We hope this message finds you well.

It appears that a background has been applied both to the Breadcrumbs element (as shown in the screenshot: https://prnt.sc/UZz_A8v_tWyv) and to the section behind such widget. If you would prefer to display only the lighter dark background of the section, you can simply disable the background of the Breadcrumbs widget in its settings.

To do this, please open the editor, navigate to the Breadcrumbs widget, and either reset its background or set it to a transparent color.

Should you need any further assistance, feel free to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Elon,

We hope this message finds you well.

We would like to kindly reiterate that the issue you are experiencing originates from the Elementor plugin and not from our theme. For this reason, we previously recommended allowing some time for Elementor’s cache to refresh, which may resolve the issue automatically.

Additionally, we shared a direct link to the Theme Builder interface for your convenience. This interface offers a simplified UI for managing your templates without complications:
https://yourweb-site.com/wp-admin/edit.php?post_type=elementor_library&tabs_group=theme

Please note that we are fully committed to assisting with any bugs or issues directly related to our theme or plugins. However, as this particular issue stems from the Elementor plugin (you can check the console with dev tools and see the source of error) and cannot be reproduced in a local environment, our ability to provide a direct fix is limited. Furthermore, this appears to be a rare occurrence, as only a few users have reported similar concerns, most of whom were able to resolve the issue independently over time.

Thank you for your understanding. Should you have any further questions or require assistance with our theme, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @yang qiaorun,

We hope this message finds you well.

It appears that the use of video content in your product pages may be causing a delay in loading, which in turn affects the proper calculation of sticky sections. To help resolve this issue, we kindly suggest trying one of our prebuilt templates to see if the problem persists.

For cases like yours, we also recommend exploring our non-builder templates, which offer similar layouts and may provide a more stable experience.

We look forward to your feedback and are here to assist you further.

Best regards,
The 8Theme Team

Hello @Terpsauce
You can add next custom snippet:

body[data-mode=dark] .elementor-widget-theme-etheme_mobile_menu .etheme-search-input-form-wrapper input {
    color: #fff;
}

Kind regards, Jack Richardson
The 8theme’s team

Dear @Masterweb,

We hope this message finds you well.

Kindly check the update at your earliest convenience. We have added the following custom snippet (https://prnt.sc/2y__NMvUygYb) to the Mega Menu widget in the header:

selector .item-design-mega-menu .etheme-elementor-nav-menu--dropdown.nav-sublist-dropdown {
    display: block;
}

selector .item-design-mega-menu:not(:hover) .etheme-elementor-nav-menu--dropdown.nav-sublist-dropdown {
    opacity: 0;
    visibility: hidden;
}

Please let us know if everything is working as expected.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Zamgra_Legacy,

Thank you for reaching out.

As illustrated in the following screenshot: https://prnt.sc/61RoPLvdpowf, the product short description field in WooCommerce is limited to a basic text editor and does not support editing via Elementor. This limitation is inherent to WooCommerce itself and is not related to our theme.

Therefore, we kindly recommend contacting WooCommerce support directly for further assistance: https://wordpress.org/support/plugin/woocommerce/. Additionally, you may consider posting your inquiry on the Elementor support forum: https://wordpress.org/support/plugin/elementor/.

As an alternative solution, you can implement a simple accordion-style layout using the HTML and elements. More information on this approach can be found here: https://developer.mozilla.org/en-US/docs/Web/HTML/Reference/Elements/details.

Using this method, your product descriptions may appear similar to the example shown here: https://gyazo.com/7c9bca0f3bf515a86367ce4aa841228c.

To further enhance the appearance, you may apply the following custom CSS. For guidance on where to place custom CSS in your theme, please refer to our documentation: https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Here is a sample CSS snippet:

details summary:before {
    content: '\e905';
    font-family: 'xstore-icons';
    font-size: 0.7em;
    margin-right: 5px;
}
details[open] summary:before {
    content: '\e904';
}
details summary {
    font-size: 20px;
}

We hope this information is helpful. Should you have any further questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Toesi,

We hope this message finds you well.

We are still in the process of identifying the root cause of the issue you reported. In the meantime, we kindly ask you to disable the animations for sections and containers (https://gyazo.com/401477fde88ac2911931a4a60994f7ae) on the affected page and check the results again.

As the investigation may take some time, testing the page with animations disabled will help us narrow down the potential cause more efficiently.

Thank you for your cooperation and understanding.

Best regards,
Jack Richardson
The 8Theme Team