Jack Richardson

Dear @mcoolzh,

Thank you for reaching out.

In this case, we kindly suggest creating the popup content manually, as the error appears to originate from the Elementor code. The most important step is to ensure that the available conditions in popup builder meet your specific requirements.

If you are satisfied with the outcome, please consider marking this topic as resolved.

Best regards,
Jack Richardson
The 8Theme Team

Dear @mcoolzh,

Thank you for reaching out.

If you are not fully satisfied with the built-in Newsletter popup functionality provided by our theme, you have the option to create a custom popup using Elementor’s Popup Builder. This allows you to design and configure the popup according to your specific requirements by applying the appropriate conditions and filters.

For detailed guidance on how to create your first popup with Elementor, please refer to their official documentation: https://elementor.com/help/how-do-i-create-my-first-popup/

Should you have any further questions or need assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @CMS DEV,

We hope this message finds you well.

We kindly ask you to first review the deprecated template overrides that indicate unauthorized modifications in your child theme. You can find this information at the following URL:
https://yourwebsite.com/wp-admin/admin.php?page=et-panel-system-requirements

Please address all listed issues and ensure that the system requirements are fully met.

Once these matters have been resolved, we would appreciate it if you could provide us with FTP access. This will allow us to further inspect the plugin files and verify that the solution has been properly implemented.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Rok,

Thank you for reaching out.

Please note that we are not responsible for any custom changes made by third-party plugins installed on your website. As shown in the following screenshot (https://prnt.sc/qUC9IqDCByPD), the “SKT Templates” plugin currently active on your site is modifying the padding for all select and input elements across the website within a specific media query:
@media screen and (max-width: 63.938em) and (min-width: 48em).

Regarding your other inquiry about the sticky image, we kindly suggest refreshing the page to verify its behavior. Please keep in mind that real users typically do not resize their browser windows; instead, they load the page directly on their respective devices.

Should you have any further questions, feel free to let us know.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Rok,

We hope this message finds you well.

It appears that there may have been some misconfiguration on your website regarding the creation of a unique page for a specific brand. Instead of utilizing the XStore Archive Builder with the appropriate conditions, a static page was created, and the default Shop page was set to draft. This resulted in incorrect URLs, as mentioned in your previous inquiry.

To resolve this, we have republished the Shop page and re-saved the permalink settings in the WordPress settings.

Please note that content for product taxonomy pages (such as categories, tags, and brands) is managed by WooCommerce and should be customized only using the XStore Builders functionality. While it is possible to create multiple templates with specific conditions using the Archive Products Builder, creating a static page to display products from a particular brand or category will not support sidebar filters correctly for showing products. This is due to WooCommerce limitations, which restrict filtering functionality to the default Shop and taxonomy pages.

If you wish to design a custom layout for brand taxonomy pages, we recommend using the Archive Products Builder and setting the appropriate conditions for your templates.

Additionally, the Spotlight Categories widget is designed to display categories related to the current taxonomy. Once your brand pages are configured correctly, this widget will function as intended.

We kindly ask that you refrain from implementing custom solutions without verifying their compatibility, as this may lead to unexpected behavior. Our support team is here to assist you with such questions, and we encourage you to reach out whenever needed. It is always preferable to have a functional brand page with working filters and dynamically loaded products, rather than a unique layout that does not operate correctly.

For further guidance, we recommend reviewing our tutorials before using the builders for such pages:
https://www.8theme.com/documentation/xstore/

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Rok
Please, check private content.
If you see any other result please, clearify your request with additional details (screenshots, video, etc.)
Kind regards, Jack Richardson
The 8theme’s team

Dear @grabskyy,

We hope this message finds you well.

Upon reviewing your website, we noticed that a server-side caching mechanism may be in place, which could potentially be causing the issue you’re experiencing. We kindly ask you to temporarily disable all caching systems and check if the problem persists.

Additionally, it appears that an image optimization tool is being used, which is replacing the original image sources with base64-encoded versions. This suggests that your website is not running a basic installation, but rather a more advanced configuration. We recommend reviewing these customizations on your end to ensure everything is functioning as intended.

Should you need any further assistance, please don’t hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Yves Boudot,

We hope this message finds you well.

Could you please provide us with more detailed information regarding the issue you are experiencing with the AJAX filters? We have conducted our own testing and found that the filters appear to be functioning correctly. For your reference, please see the following screen recording: https://gyazo.com/d8acbec95ce255b213ecaa649d62104c

We appreciate your cooperation and look forward to resolving this matter promptly.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Rok

Please, check now !
The changes will be included in next theme update.

Kind regards, Jack Richardson
The 8theme’s team

Dear @diatomee,

Thank you for reaching out.

Please note that your request is more closely related to the functionality provided by the WooCommerce plugin. For assistance with product queries on shop and category pages, we recommend contacting the WooCommerce support team directly via the following link: https://wordpress.org/support/plugin/woocommerce/.

Regarding our theme, we offer an Archive Page Builder based on Elementor, which allows you to create custom layouts for different product taxonomy pages using conditional settings. You may refer to our documentation for more details on this feature: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. This may help address the request you mentioned.

Additionally, please be aware that filter widgets are designed to function on the main shop page and other product taxonomy pages (such as product categories, brands, tags, etc.). They may not work as expected on custom pages that display specific products only.

Should you have any further questions, feel free to let us know.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Yves Boudot,

We hope this message finds you well.

We would like to inform you that we use the following cookie key: “etheme_cookies” to manage the display of the cookies notice on the website. To ensure proper functionality, we recommend adding this cookie key to the exclusion list of your caching plugin.

Alternatively, you may consider using the “Cookie Notice” plugin, which is available and recommended through the Plugins Installer in your Control Panel.

Should you have any questions or need further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Andrews,

We hope this message finds you well.

We noticed that the shortcode you were using, mvx_vendorlist, is not the correct one as per the official MultivendorX documentation. According to their published list of shortcodes (https://multivendorx.com/list-of-shortcodes/), the correct shortcode is mvx_vendorslist.

It is a bit surprising that this discrepancy was not identified by the official MultivendorX support team. In any case, we have now replaced the incorrect shortcode with the correct one on your site. As a result, the vendor list page is now displaying properly (https://prnt.sc/wMvgJY83kxxo). Please note, however, that no vendors have been created yet—once you add vendors, you will be able to see the layout in full.

Kindly be reminded that we provide support for our own themes and projects. Since this issue was related to a third-party plugin, we recommend reaching out to the MultivendorX support team directly for any further questions or assistance regarding their plugin features.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Zamgra_Legacy,

Thank you for reaching out to us.

Could you please provide the URL of the page where this section appears? This will help us better understand the issue and assist you more effectively.

Additionally, we kindly recommend creating separate topics for each of your questions, rather than combining them into a single thread. This approach allows our support team to address each concern more efficiently and provide you with the highest level of assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Zamgra_Legacy,

Thank you for reaching out.

You can display specific content within the Custom tab by using dynamic tags, as shown in the following screenshot: https://prnt.sc/J4XjzmSChht4. For this reason, we recommended exploring the use of the Advanced Custom Fields (ACF) plugin. This plugin enables you to add custom content to your single product pages in backend and then display that content dynamically in any widget that supports dynamic tags.

For more detailed information on how to use ACF fields with Elementor’s dynamic content feature, please refer to the following link: https://elementor.com/help/elementor-acf/.

Should you have any further questions, feel free to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @rayee,

1. The “Filter by Categories” widget operates in AND query mode by default. This means that when you select a category and then click on another one, the filter will add the new category to the URL for redirection, rather than replacing the previous selection.

If you require a different filtering behavior, we recommend using the default WooCommerce Product Categories widget, which may better suit your needs.

Alternatively, if you would like to prevent users from selecting an additional category when one is already selected, you may use the following custom CSS snippet:

.etheme_widget_cats_filter:has(.current-item) li:not(.current-item) a {
    pointer-events: none;
}
.etheme_widget_cats_filter:has(.current-item) li:not(.current-item, .etheme_sidebar-widget-list-expand):hover {
    cursor: not-allowed;
}

For guidance on where to place custom CSS, please refer to the following documentation:
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

If you wish to disable multiple categories filters for the Spotlight Categories widget, please refer to the solution provided in this post:
https://www.8theme.com/topic/spotlight-categories-acts-different-if-clicked-once-or-twice/#post-435642

2. Regarding your question about disabling the zoom effect on product images when hovering:
We have already addressed this in a previous response:
https://www.8theme.com/topic/i-have-attached-a-screenshot-for-my-questions/#post-441225

To disable the zoom effect, please edit your Archive page and review the hover effect settings in the Archive Products widget. You can refer to the following screenshot for guidance:
https://prnt.sc/uZQv3zt4ydkm

Currently, the hover effect has been set to “disable” so you may verify that the changes meet your expectations.

Best regards,
The 8Theme Team