Jack Richardson

Dear @creatoys,

We hope this message finds you well.

We would like to inform you that our system utilizes JavaScript triggers for adding and removing products from the wishlist. The available triggers are as follows:

1. xstore_wishlist/adding_product
This trigger includes the following arguments: products, product_id.
Example usage in your JS file:

$(document).on('xstore_wishlist/adding_product', function (event, products, product_id) {
    // Your code here
});

2. xstore_wishlist/removing_product
This trigger also includes the following arguments: products, product_id.
Example usage in your JS file:

$(document).on('xstore_wishlist/removing_product', function (event, products, product_id) {
    // Your code here
});

We recommend reaching out to the developers of Klaviyo to inquire about the appropriate methods for integrating their tracking code with these JavaScript actions.

Should you have any further questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @heliodiaraujo,

We have re-examined the issue and discovered that certain files within the XStore Core plugin folder were modified. Please refer to the following screenshot for details: https://prnt.sc/fjOIim1mTU_G. It appears that a specific file was manually removed by someone with access to the server. This missing file was being referenced by another file, which led to the errors you encountered.

After restoring the missing file, the website is now functioning properly. You may verify this on your end.

If no one on your team made these changes, we strongly recommend updating your FTP and WordPress admin credentials, as this could potentially be the result of unauthorized access. We also advise contacting your hosting provider for further assistance and security recommendations.

To prevent similar issues in the future, please avoid modifying or deleting any files within plugins or themes, as this can lead to unexpected errors.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Martin,

We hope this message finds you well.

Please accept our sincere apologies for the delayed response. We have been experiencing a high volume of support inquiries recently, and we appreciate your patience.

In order to better understand and investigate the issue you reported, we kindly ask you to provide comparison screenshots of the same orders containing the same products—both with and without the issue present. This will greatly assist us in identifying the differences and pinpointing the root cause.

Based on our initial assessment, the issue may be related to the Variation Swatches feature, which is a built-in functionality of the XStore Core plugin and is not available in the default theme. To help us further, we would appreciate it if you could also provide comparison screenshots of the same products in orders with the XStore Core plugin activated and deactivated.

Additionally, we recommend testing whether the issue persists after disabling the Variation Swatches feature. You can do so by following this link: https://prnt.sc/JTato3gS6VDb.

Your cooperation will be invaluable in helping our development team identify the relevant area of the code and work towards a solution.

Thank you very much for your assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @M,

We hope this message finds you well.

Could you please confirm whether it is possible to display such details using the default email templates? Additionally, have you come across any WooCommerce documentation that explains how to display this information using custom code snippets?

Our understanding is that if such snippets are available, the relevant information should be automatically rendered within the appropriate widgets across the email template. Currently, there are no prebuilt shortcodes available for displaying bank details. If you would like us to consider adding such a shortcode, we kindly invite you to submit a feature request via our task board at the following link: https://www.8theme.com/roadmap/.

To assist us in exploring a possible solution for your case, we would appreciate it if you could share a screenshot of the default email template or show us how such details are expected to be displayed in the default emails.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Elon,

We hope this message finds you well.

We have identified that the issue you are experiencing has also been reported on the official Elementor support forums. For your reference, please see the following links:

– https://wordpress.org/support/topic/elementor-theme-builder-json-error/
– https://wordpress.org/support/topic/ive-a-problem-with-the-plugin-elementor/

Based on this, we kindly suggest allowing some time, as it appears that Elementor may automatically resolve the issue through their API requests within a few hours.

Also, we recommend you to clear the caches if you have any plugins installed for caching.

If the problem persists, we would appreciate it if you could provide us with FTP access to your website so that we can investigate the matter in more detail.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Rok,

Thank you for reaching out.

Please note that the permalink settings can be found in the general WordPress settings. For your reference, you may consult the official documentation here: https://wordpress.org/documentation/article/customize-permalinks/.

Kindly be advised that our support provides inquiries directly related to our projects. We appreciate your understanding and cooperation in adhering to our support guidelines. As previously requested, we kindly ask that you separate your questions into individual topics to help us assist you more efficiently.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @Rok,

Thank you for reaching out.

Since you are utilizing the Archive Products Builder based on Elementor, you have the flexibility to create multiple layout templates with specific display conditions. This allows you to assign certain layouts exclusively to category archives or other taxonomies as needed.

You can fully customize the content of each archive page according to your preferences. For more detailed guidance, please refer to our official documentation available at the following link:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Please, create separated topics for different questions without mixing all together in one topic.

Should you have any further questions, feel free to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @BT
Please, check now !
Kind regards, Jack Richardson
The 8theme’s team

Dear @regencycigaremporium,

Thank you for reaching out.

We would like to inform you that there are no known compatibility issues between Elementor PRO and our theme. We have thoroughly tested this plugin, and many of our customers are successfully using it without any reported problems.

Upon reviewing your debug log, it appears that the majority of the issues are related to the following plugin:
https://wordpress.org/plugins/hide-categories-products-woocommerce/

Specifically, we noticed multiple entries in your log indicating errors associated with this plugin, such as:

[28-Mar-2025 14:18:32 UTC] hide-categories-and-products-for-woocommerce: term not found: all-out-kings

Please note that all the error messages in your log are dated March 28, 2025. As of now, there do not appear to be any similar error logs present on your website. It is possible that these issues were related to previous plugin installations or updates.

We kindly recommend reviewing your current error logs to ensure that no further issues persist.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Toesi,

We hope this message finds you well.

We would like to inquire whether the issue you reported appears exclusively on long pages, such as the homepage of your website. Have you been able to reproduce the same issue on any other pages?

It is possible that a specific widget on your homepage may be contributing to the problem. If you haven’t already done so, we kindly suggest duplicating the homepage and removing the widgets one by one to identify whether a particular widget is causing the issue.

Please note that we conducted a test using an iPhone device, and the issue did not appear on our end.

Should you have any further information or updates, please feel free to share them with us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Rok,

We hope this message finds you well.

You may install the recommended plugin, Advanced Custom Fields, by visiting the following link: https://wordpress.org/plugins/advanced-custom-fields/. Additionally, for your convenience, here is a dedicated tutorial on how to use the plugin’s fields in combination with the Elementor builder: https://elementor.com/help/elementor-acf/.

Should you have any further questions, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @creatoys,

We hope this message finds you well.

Could you kindly provide us with a screenshot from your email that shows the product(s) data in question? This will help us better understand the area where the regular price is displayed instead of the sale price. Additionally, we would greatly appreciate it if you could share the URL(s) of the affected product(s).

Thank you in advance for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Rok,

Thank you for your message.

To add a “Features” section in the product backend, you can use the built-in custom fields or product attributes, depending on your specific needs. Alternatively, you may be able to add such content by using a compatible plugin such as ACF (Advanced Custom Fields).

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Nirmalya,

Thank you for reaching out to us.

Please note that your request falls outside the scope of our theme support. The file types supported for upload in the WordPress media library are generally determined by WordPress itself, as outlined in the official documentation: https://codex.wordpress.org/Uploading_Files.

To extend or modify the allowed file types, you may consider using third-party plugins or custom code snippets (https://wordpress.stackexchange.com/questions/67225/allow-all-file-types-for-upload). Unfortunately, as our support is limited to issues directly related to our themes, we are unable to assist with general WordPress configurations or third-party plugins.

Note: WP does not allow some file types uploads, and you should get the error on uploading them. Preventing such uploads is a security feature.

We appreciate your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @kmc,

Thank you for your message.

In your example, the mega menu dropdown is aligned to the left side relative to the parent menu item. If you would like to achieve the same alignment on your website, you may use the following code snippet:

body .etheme-elementor-menu .item-design-mega-menu, 
body .etheme-elementor-menu .nav-sublist-dropdown ul > li.item-design-mega-menu {
    position: relative;
}

body .etheme-elementor-nav-menu--dropdown {
    --menu-main-sublist-offset-left: 0%;
    --dropdown-animation-name: none;
}

Please feel free to reach out if you need any further assistance.

Best regards,
The 8Theme Team