Hello @Bagwani

You can simply rename the /emails folder as we recommended above. But if you still unable to do it by yourself, please, provide us the correct FTP access for your web-site because it is not possible to implement the solution by us with the provided by you WP-ADMIN access only.

Kind regards, Jack Richardson

Dear @Daniel,

Thank you for your valuable suggestion. We are considering integrating your proposed solution in an upcoming update. Currently, our team is focused on a significant update scheduled for release in the coming days, which is now in its final stages of development.

In the interim, we kindly request that you either temporarily disable the Quantity Discount feature or continue using it in its current form. We aim to address and implement a solution for the issue you highlighted as soon as our development schedule permits.

We apologize for any inconvenience this may cause and appreciate your understanding. The resolution of the issue requires thorough testing with various combinations of variable products and stock management, among other factors.

Thank you for your patience and support.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Bagwani,

We hope this message finds you well.

It appears that the xstore-child folder on your website may have been duplicated from another site previously configured with the XStore theme. If you do not intend to modify the email templates within your child theme, we recommend renaming the xstore-child/woocommerce/emails folder to a different name. Please verify that everything functions correctly after making this change. If all is in order, you may then safely delete the renamed /emails folder.

We should admit the details again that we are not responsible for any issues that arise from changes made manually by customers to their child-theme files. So maybe there was the developer on your web-site and it is better to consult with him about changes he made months ago.

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @kamil109

We have resaved the permalink settings in your wordpress settings. So now those filters work correctly.
If you have any other questions, feel free to submit new topics.

Kind regards, Jack Richardson

Dear @Bagwani,

I hope this message finds you well.

We have noticed that modifications have been made to the templates in your child-theme. As per our policy, please be reminded that we are not responsible for any issues that arise from changes made manually by customers to their child-theme files.

In this situation, we kindly advise you to consult with the developer who implemented these modifications, or consider removing the altered templates entirely and starting afresh.

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Shady021

We have implemented for you the solution previously provided in next reply -> https://www.8theme.com/topic/bug-with-out-of-stock-message-on-the-site/#post-364530.
So now the quantity on each product are based on the max amount, please, check now.

Kind regards,
Jack Richardson
The 8theme’s team

Dear @jaij,

We regret to inform you that the functionality you are seeking is not available within our theme. However, you can accomplish similar results by utilizing the popup settings in Elementor. For your convenience, here is a link to a guide that will assist you in creating your first popup: https://elementor.com/help/how-do-i-create-my-first-popup/.

We recommend reading through the documentation carefully and configuring an off-canvas design for the popup as per the settings described.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Nicolo,

Following your previous communication regarding the fatal error on your website, we have carefully reviewed the details you provided and suggested a potential solution. We are pleased to inform you that, based on your implementation of our instructions, it appears that the issue has been successfully resolved.

To confirm, we have not detected any fatal errors in our initial assessments. However, we encourage you to verify this on your end by checking the following URL on your website: wp-admin/admin.php?page=wc-status&tab=logs This will allow you to ensure that the error no longer persists where it was previously reported.

We congratulate you on the successful resolution and are here to assist should any further issues arise.

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @Daniel,

We hope this message finds you well.

We have reviewed the issue you highlighted and understand the concern. To proceed effectively, we would appreciate your insights on the potential solution. Specifically, do you suggest we verify the quantity of the current product in the quantity discount items and restrict those where the quantity exceeds the maximum limit of the current product? So in current product you shared the section with Quantity discounts will be simple not displayed at all as max quantity of this product is 3 items.

As this request is unique to your situation, your perspective would be invaluable in guiding our next steps.

Thank you for your attention to this matter. We look forward to your guidance.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @CreativeGeniuz
There is only an option to make the separation of Variable products by specific attribute. If you prefer to have somethis else please, provide us more details of the result you would like to have.
Kind regards, Jack Richardson

Dear @Nicolo,

I hope this message finds you well.

We regret to inform you that we are currently unable to log into your website using the access credentials previously provided. Additionally, we have identified an issue could be related to the incorrect translation of certain text strings within the Loco Translate plugin.

To address this, please navigate to the Loco Translate settings and access the translations for the XStore Core plugin. Search for the phrase that starts as “Our XStore theme offers users the flexibility.” You will likely notice a warning symbol next to this phrase, indicating that the translation needs attention. It is crucial to correct the translation of this sentence while ensuring that the placeholders “%1s” and “%2s” remain unchanged, as they are essential for substituting parts of the sentence with specific static values.

Thank you for your attention to this matter. Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Aulakh, Sam,

I hope this message finds you well. We have noticed that you identified an error which appears to be associated with the Elementor plugin (https://prnt.sc/H1L7coF0I2Bp). Given your expertise, it would be logical and highly beneficial if you could further investigate the source of this issue.

As the error seems to originate from the Elementor plugin and not directly from our theme, we kindly ask you to reach out to the Elementor support team to address this matter.

Other warnings are not critical so you can just ignore them as they don’t make any issues in work on the web-site.

Thank you for your attention to this issue and for your continued cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Razi,

We don’t guarantee full compatibility with all plugins but we can always try to add it with the ones our customers ask us for 🙂
In your case, I would recommend you to check the next topics where customers wanted to import/export our variation gallery images with some extra plugins.

1/ https://www.8theme.com/topic/product-variation-images-generating-in-xml-file/ (after that topic was solved we added globally compatibility with WooCommerce Skroutz & BestPrice XML Feed plugin)
2/ https://www.8theme.com/topic/some-questions-about-variations-gallery/

We would recommend you to ask plugin’s support with the details we provided below. If you will get a positive answer from them – you may write us with details they gave you so that we could add their ‘snippet/filter/action’ globally for all other clients and add compatibility with that plugin for all others 🙂

For information to your plugin’s developers (you may ask them for help):
1/ Our theme field name is et_variation_gallery_images (to get variation gallery for any product variation we used next line of php code -> get_post_meta( $product->get_id(), 'et_variation_gallery_images', true );
Note: $product should be defined or global variable )
2/ If you check xstore/framework/woo.php you may find how we added compatibility with WooCommerce Skroutz & BestPrice XML Feed plugin (please, look for the ‘etheme_compatibility_webexpert_skroutz_xml_variation_gallery_images’ function )

Otherwise, if you cannot contact with plugin’s authors to ask them for ‘How to make own attribute of custom field ‘et_variation_gallery_images’, you may provide admin+ftp access in the private content area and we will try to help you.

We suggest you to try next snippet to be added in your child-theme/functions.php

add_filter('woo_feed_custom_fields', 'add_etheme_variation_gallery_image_to_feed', 10, 3);
function add_etheme_variation_gallery_image_to_feed($fields, $product, $variation) {
	$image_gallery = get_post_meta($variation->get_id(),'et_variation_gallery_images', true);
	if ( (bool)$image_gallery ) {
		$fields['variation_image_gallery'] = $image_gallery;
	}
	return $fields;
}

We provided you above the most detalized instructions with all details possible from our side. Anyway if you still needed any assistance we are happy to help you.

Kind Regards,
Jack Richardson
The 8theme’s team

Dear @patrykxzielinski,

Thank you for providing the necessary details regarding the issue you encountered. Upon review, we were unable to replicate the problem you described, and we found that your website is loading smoothly without any apparent issues.

It is possible that the issue was related to recent updates of DB from WooCommerce or Elementor. Such updates often run in the background and may require some time to fully complete. We recommend allowing a little more time for these processes to finalize.

Additionally, we generally advise our clients to use the StoreFront theme for testing purposes, as it is the default theme developed by WooCommerce and is optimized for product support. Other default WordPress themes may not fully support product functionalities, which could affect the reliability of testing with products.

We have also conducted tests on your website using the PageSpeed Insights service (https://pagespeed.web.dev/) and are pleased to report that your site has shown quite favorable results. You can view the test results here: https://prnt.sc/Uw3hQXEH6S7m.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Sam,

I hope this message finds you well.

I would like to inform you that by default, Elementor loads the styles for each widget in the footer, which requires some time to fully load. To enhance the user experience on your website and prevent any visible flashes, we have implemented custom CSS on the Checkout page. You can view the changes here: https://prnt.sc/dnzfgkCyIog8. This adjustment ensures a smoother visual experience when accessing the Checkout page from mobile devices.

Thank you for your attention to this enhancement.

Best regards,
Jack Richardson
The 8Theme Team