Hello @Martin

We have found the reason of the issue and successfully fixed it on your web-site. This fix will be included in next theme update, so you should not worry about loosing the changes after the update.

Could you please, check if the issue was fixed on your side ?

Kind regards, Jack Richardson

Dear @Saboor,

I hope this message finds you well.

We have noticed that the modifications we previously implemented on your website appear to have been reverted, which may be causing the current issues you are experiencing. We have since reapplied these changes as initially described. After our initial implementation, we conducted thorough testing and did not encounter any issues on our devices, which led us to conclude that the setup was stable. We kindly ask you to review these changes from your end to confirm their effectiveness.

To clarify the adjustments made:
1. We set the motion effects for the second container in your header to ‘none’. You can view this setting here: https://prnt.sc/2Fjx_sX4487t
2. We activated the XStore Sticky header option, which can be seen here: https://prnt.sc/TjtD6ILezbrT.

Should the issue persist, please ensure that neither you nor your developers have restored the website to previous settings. Also, clear your browser caches before testings.

Thank you for your attention to this matter. We look forward to your confirmation.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @YT,

I hope this message finds you well.

Could you please confirm whether you are working on a live website or a local environment?
If it is live one, could you please, share the wp-admin + FTP details for the web-site in private area.

Otherwise, we kindly request that you enable the debugging mode to identify any issues that may be present. Additionally, you can review the logs by navigating to WooCommerce -> Status -> Logs in the dashboard.

Furthermore, please verify the PHP version and other system requirements by accessing the XStore Control Panel -> System Requirements. Should there be any warnings, we recommend addressing these as a priority.

We find the situation unusual as the update has been thoroughly tested by multiple team members without encountering the issue you described.

Thank you for your attention to these matters. We look forward to your prompt response.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Saboor,

I hope this message finds you well. We have recently made some adjustments to the settings of your website’s header. Specifically, we have deactivated the default Motion Effects for one of the containers and enabled the XStore sticky header option. You can view the changes here: https://prnt.sc/TjtD6ILezbrT.

For more detailed information about the functionalities of XStore sticky headers, please visit our documentation page: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/#features-gwnX12.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Saboor
Please, provide us the correct wp-admin access in private area.
Kind regards, Jack Richardson

Dear @Peter,

We hope this message finds you well. We are pleased to inform you that we have renamed the following folders in your child-theme, as illustrated here: https://prnt.sc/ayCtKeX7xeJo. This update has successfully resolved the errors previously displayed with the new Template parser feature.

Additionally, we have ensured compatibility for the rewritten files in your child-theme folder, following the steps outlined here: https://prnt.sc/i5stBNeRdFQa. The specific changes made include:

1. Index.php: Modifications you added that were not present in the original xstore/index.php file can be reviewed here: https://prnt.sc/gle3koAObT1q. So we copied the parent file and made the additions you had previously in your rewritten file.
2. Content-grid.php: Adjustments to the HTML tag for the post title in your child-theme file are detailed here: https://prnt.sc/pRo67K5RMXOj. So we copied the parent file and made the additions you had previously in your rewritten file.
3. Single.php: Changes to the HTML tag and a few styles for the post title in your child-theme file are available here: https://prnt.sc/qYdHf-nEx2eC. So we copied the parent file and made the additions you had previously in your rewritten file.

Following these modifications, no issues are currently displayed on the appropriate panel page, which can be viewed here: https://prnt.sc/Qq8u1f3Gt5w4.

Could you please review these changes at your earliest convenience? Additionally, if everything is satisfactory, we kindly ask you to consider removing the following folders from your child-theme to avoid any future confusion: https://prnt.sc/VgIEO4_vUzDu.

Thank you for your attention to this matter. We look forward to your confirmation.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Juergen,

I hope this message finds you well.

We have noticed that the recent update did not alter any features as intended. However, it appears that some images previously hosted on your server are now missing. You can view the details here: https://prnt.sc/1zRdourpPQYe.

Given that you utilize custom images for several payment methods in the Safe & Secure Checkout feature of the Sales Booster, it is essential for you to update or re-upload the correct images, as the current ones are no longer accessible on your website.

Please address this issue at your earliest convenience to ensure a seamless checkout experience for your users.

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @filiphdan,

Thank you for reaching out to us. We’re delighted to hear about your interest in our new waitlist feature!

Regarding your query about importing data from the Sumo Waitlist plugin to our new system, we would like to inform you that currently, our waitlist feature does not support direct data import from other plugins. However, we understand the importance of this functionality for a seamless transition and are considering integrating this feature in future updates.

We appreciate your understanding and patience. If you have any more questions or need further assistance, please feel free to contact us.

Best Regards,
8Theme’s Team

Dear @Alfi,

I hope this message finds you well. In response to your inquiry regarding the implementation of a 360 gallery view in an iFrame for your product, we would like to direct your attention to a demonstration of one of our products that features this functionality. You can view the demo at the following link: https://xstore.8theme.com/elementor/product/vegan-friendly-sneakers/.

Should this solution meet your requirements, you are welcome to install and activate the plugin included in our package, which is available here: https://prnt.sc/yv5tcFdvCxYC.

If this does not align with your needs, or if you were referring to a different functionality, please provide us with more detailed information or an example of what you are looking for.

We look forward to assisting you further.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Suit District

Could you please, provide us the URL left in private area so we could check it by yourself. Also as @Andrew Mitchell previously answered you:

This feature is currently available exclusively for simple products.

So, maybe it is the case where non-simple product is displayed and there is Waitlist feature missing.

Kind regards, Jack Richardson

Hello @Ombi

The issue may be caused by some parsing settings by Elementor if the “CSS Print Method” was set to Internal embedding (https://prnt.sc/8DiioviDEJtB). So we would recommend you to switch it to the External CSS file method but previously you need to increase the Memory size by contacting to your hosting provider. Otherwise there is an error on frontend Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes). Also, once you make it done, ensure that all caches are cleared including CDN + Litespeed plugin ones.

Kind regards,
Jack Richardson
The 8theme’s team

Dear @MAHDAR,

I hope this message finds you well. We have reviewed the issues you are experiencing and would like to provide some guidance to help resolve them.

1. We noticed that the excessive use of z-index properties in your current configuration might be causing the problem you mentioned. As an immediate remedy, we have implemented the following custom CSS for the Footer, which you can view here: https://prnt.sc/MvXm7xvwlG8-.

2. To further investigate the issue, we recommend testing with a default theme, such as Storefront. This is important because the display of related products typically relies on queries from the WooCommerce plugin.

3. Additionally, you may consider applying the following custom CSS to enhance your site’s appearance:
`.et-mobile-panel-wrapper {
border-radius: 50px;
overflow: hidden;
}`

4. Please ensure to follow the instructions we previously provided (in the topic where you asked it) closely. If the solution does not meet your needs due to it not being a feature of our theme, you may consider submitting a request for additional customization here: https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your attention to these matters. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @maybendeler,

We hope this message finds you well. We would like to inform you that the strings for the Checkout page widget can be translated and modified by accessing the appropriate settings. Please visit the following link for a visual guide: https://prnt.sc/5dOx-HwRAaAB.

To make these adjustments, kindly navigate to the checkout page and select ‘Edit with Elementor’. Once there, click to edit the ‘Checkout page’ widget. You will find the settings necessary to set the translations.

Should you require further assistance with translations or encounter any issues, please provide detailed descriptions and screenshots of the specific problems. We are here to guide you through the process of translating these strings effectively.

Best regards,
Jack Richardson
8Theme’s Team

Dear @maybendeler,

I hope this message finds you well. We are reaching out to request further information regarding the warning you mentioned about the snippet deactivation. At present, we have not observed this issue on our end.

Additionally, we would like to confirm that the snippet we developed for you is functioning correctly, as it successfully translates text. You can view the performance here: https://prnt.sc/SSGSUg9qD7wp.

Could you kindly provide us with the details of where you encountered the warning? Your assistance in this matter would be greatly appreciated.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Peter,

We hope this message finds you well. In response to periodic inquiries regarding critical issues caused by modifications in child-theme files, we are pleased to announce the launch of a new Template overrides parser feature in version 9.4.0 of the XStore theme. This system is designed to help our clients determine whether such issues stem from their changes to child-theme files and the solutions of fixing them by following the steps with information.

With this new feature, customers can now easily check for outdated files or files that should not have been copied to the child-theme at all. For instance, in your specific case, it appears that several files have been copied into your child-theme that are not permitted. Notably, the framework folder (https://prnt.sc/zGNwDeWkgmNa) contains the template-elements.php and theme-functions.php files, which were copied from the parent theme. As previously advised, we strongly recommend against copying any files from the framework folder and files from that folder to the child theme, as this can lead to operational issues with theme update. These files are not intended to function within the child theme environment.

Should you need to modify functions from the framework folder, we suggest copying only the necessary function code into your child-theme/functions.php file. Please ensure that modifications are made only if the function is wrapped with the specific condition shown here: https://prnt.sc/YUklS8_tXR_A. If these prohibited folders were copied to your child-theme inadvertently, you may rename this folder, verify that your website functions as expected, and then safely remove the copied files along with the framework folder.

Please note that we cannot be held responsible for any issues arising from custom modifications within the child theme.

Furthermore, we have previously discussed similar issues regarding incorrect file rewriting in your child-theme (https://www.8theme.com/topic/page-error-after-the-latest-xstore-core-update-urgent/#post-393493), and it seems you agreed with the suggestions provided. With the newly released system, you can now identify incorrect files copied to your child-theme by yourself. In your case, there are a few files that need to be updated to the latest version compared to the contents of the same files in the parent theme, and a few files that are deprecated from being copied to the child-theme.

We have made every effort to assist our customers in resolving these issues by providing detailed instructions, which can be accessed by clicking the ‘Learn how to update’ link https://prnt.sc/i5stBNeRdFQa. Please follow the instructions provided, and should you have any further questions, feel free to submit them on our forum.

Best Regards,
Jack Richardson
The 8Theme Team