Dear @kmc,

We are pleased to inform you that we have made improvements to the custom CSS previously provided, which can be reviewed at this link: https://prnt.sc/6IgQYqKIvcBN. The updated CSS now correctly styles the dropdown typography for the Main Menu, as illustrated here: https://prnt.sc/UzHzw2C_FbfU.

We kindly ask you to review the modifications at your earliest convenience and share your feedback.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @ahmed
Please, provide us in private are the URLs of pages where you see such issue, attaching the screenshots for better understanding.
Currently, we don’t see any issues on your web-site.
Kind regards, Jack Richardson

Dear @RK ADZ,

We hope this message finds you well. We would like to address a few important points regarding the modifications you are attempting on the XStore theme:

1. We have noticed that you are attempting to insert custom code into the functions.php file of the XStore parent theme. It is essential to use a child theme for such modifications because any changes made directly in the parent theme will be overwritten with the next update.

2. The fatal errors you are encountering are likely caused by an invalid file path that you are trying to include. Please note that such files are not part of the basic WordPress package nor any default files on your server.

3. Regarding the implementation of custom code, please be aware that our support does not extend to additional customizations, in accordance with the privacy policy of Envato. It appears that you have obtained this code from a third-party source. Should you require further assistance with customizations, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel.

We appreciate your cooperation and understanding of our support forum’s rules.

Thank you for your attention to these matters.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Bagwani,

We hope this message finds you well. We are writing to inform you that we have responded to your inquiry concerning the application of patches. As previously mentioned, applying patches is not mandatory. However, should you wish to implement specific fixes contained within certain patches, you have the option to install them on your website as needed.

Please note that our patch system is designed to address certain issues temporarily until the next official update is released. Rest assured, all modifications made through patches will be automatically included in the forthcoming theme update.

Should you have further questions or if there are additional details you require regarding our theme’s functionality, please do not hesitate to provide us with more information. We are here to assist you with any queries you may have.

If the information we have provided thus far meets your needs, we kindly ask you to mark this topic as resolved.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Mouenul,

We hope this message finds you well. We kindly request that you continue the discussion under the original topic you initiated. To maintain a streamlined and efficient communication, please refrain from opening new threads on the same subject. We also encourage you to respond to the queries previously posed in the original thread.

We have closed this topic to ensure all relevant information remains centralized. Your cooperation in this matter is greatly appreciated.

Thank you for your understanding.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @kmc,

I hope this message finds you well. We have reviewed the issue regarding the typography settings not being applied to the Main Menu element of your header. Upon examination, it appears that the issue stems from the custom CSS that has been implemented for Mobile menu element. Specifically, the CSS does not adhere to the standard practices required for effective application, as illustrated in your screenshot (https://prnt.sc/4woE4d5-TJoi) and our guidelines (https://prnt.sc/G7HTstR6fwCM).

Please note that while we strive to support our customers in every way possible, we are not responsible for issues arising from custom CSS / files modifications made to the website’s original configuration. In this instance, the problem is due to the incorrectly written custom CSS for the Mobile Menu element.

As a potential solution, we recommend temporarily removing the custom CSS associated with the Mobile Menu element to verify if this resolves the issue. This step will help determine if the custom CSS is indeed the cause of the problem.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @MAHDAR,

We hope this message finds you well.

We would like to inform you that we have not encountered the issue you mentioned with the emails sent from your website on our devices. Could you please confirm if this issue persists with each email template? Additionally, it would be helpful to know if you have had the opportunity to test this on other devices as well.

We look forward to your response.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @YSO,

I hope this message finds you well. I would like to address your queries regarding the active page functions and the transition process.

Regarding your question, “Active page functions will be saved?”—could you please clarify what you specifically mean by this? If you are referring to maintaining the current version of your Single Product while developing a new one, you can achieve this by not setting any conditions for the new Single Product layout. This layout will not be applied to any product until you exit the developing mode and set the correct conditions for being applied.

As for your inquiry, “Will you make this transition?”—unfortunately, we do not undertake such implementations as they fall outside our scope of support. However, we are able to provide you with guidance and the necessary steps to facilitate the migration on your own. Please refer to our previous communications where we have provided detailed suggestions for a correct migration. Additionally, you may find useful information in the documentation we previously sent.

Should you have any further questions or require more assistance, please do not hesitate to post them on our forum.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @YSO,

We are pleased to introduce an upgraded design for the Single Product feature, enhanced with additional functionalities supported by our theme and the Elementor plugin. We believe this new builder will significantly improve your experience, offering a broader range of features without any known bugs or issues.

For a detailed overview of the Single Product Builder based on Elementor, please visit our documentation at: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/.

We are confident that this upgraded builder will meet your needs and enhance your website’s functionality. Additionaly we have prebuilt templates of most popular ones used on our demos so your migration will go more easily.

Best regards,
Jack Richardson
The 8Theme Team

Dear @ricky093,

I hope this message finds you well. To enable the display of the Waitlist button on your Shop page, which has been created using the Elementor builder, it is necessary to activate the Stock Status option of Archive products widget in Elementor editor. You can do this by following this link: https://prnt.sc/aIYKQ38YDeeN. Please select the ‘Out of stock’ status, or you may leave the option for ‘Show for stock statuses only’ unselected to allow all stock statuses to be displayed on each product. This is required as our Waitlist button is displayed in addition only after stock status html output for ‘outofstock’ products.

We encourage you to review the changes on your website by visiting this link: https://prnt.sc/ysqrLRnt5F-z.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @slw250@hotmail.com
You have the Maintenance settings incorrectly configured.
Please, check the private area.

Also, you may check the latest feature release in WooCommerce plugin update -> https://woocommerce.com/document/configuring-woocommerce-settings/coming-soon-mode/

Kind regards, Jack Richardson

Dear @Spice-Land Wholesale,

We hope this message finds you well. We are writing to confirm that we have reviewed the functionality of the Quantity Discount feature on your website and can verify that it is operating correctly, in accordance with our documentation. For your reference, please see the documentation here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/.

We have conducted tests on various pages of your website and can assure you that the calculations are being performed as expected. Below are the links to the screenshots of the pages we reviewed:

1. Single Product Page: https://prnt.sc/pvvxfPWGupSk
2. Cart Page: https://prnt.sc/Vmnt_lfz0vCV
3. Checkout Page: https://prnt.sc/lnLhRPC0zVWn

Should you require any specific adjustments or additional customizations beyond our standard support, we invite you to submit a request through our customization panel at https://www.8theme.com/account/#etheme_customization_panel.

We appreciate your cooperation and look forward to assisting you further. Should you have any more questions or need further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @MAHDAR,

Thank you for reaching out to us. We appreciate your patience and understand your concerns regarding the issue you are experiencing.

Could you please confirm if the problem persists when the Email Builder in XStore theme is deactivated? If the issue is not present with the default templates, we will escalate this matter to our development team to explore the best possible solutions for correcting the color of product attributes.

To assist us further, we kindly request that you provide a screenshot of the email results using the default templates. This will help ensure that we are addressing the correct issue.

However, if the problem also occurs with the default templates, we encourage you to contact WooCommerce support to report the incorrect styles and seek their advice.

Thank you for your cooperation. We look forward to resolving this matter efficiently.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Milos,

I hope this message finds you well. I am writing to inform you about the issue you reported concerning the recent Elementor update. You are not alone in experiencing disruptions; similar layout issues have been noted by other users on the Elementor support forum, which you can view here: https://wordpress.org/support/topic/elementor-update-broke-my-site-and-its-entire-design/.
For more detailed information, please visit their GitHub page: https://github.com/elementor/elementor/issues/28693.

Fortunately, the Elementor team has addressed this in their latest release, version 3.24.2, which resolves the bug you encountered. Additionaly you may regenerate the CSS in Elementor tools (https://prnt.sc/NSuKL7JLgshF) if the layout still not displayed correctly.

We have updated Elementor plugin to the latest version on your website, and it appears that the layout issues have been successfully resolved. Could you please check your site and confirm that everything is functioning as expected?

Thank you for your patience and understanding. We look forward to your confirmation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Imran Khalid,

Thank you for your cooperation and understanding in identifying that the issue persists even with the default email templates, confirming that it is not related to our theme.

In light of this, we kindly request that you submit this issue to the official WooCommerce support team for further assistance. You can continue the conversation and seek resolution at their support page: https://wordpress.org/support/plugin/woocommerce/.

We appreciate your adherence to the rules of our support forum. As outlined in the Envato privacy policy, our support services are strictly limited to addressing bugs or issues directly associated with our products. For more detailed information, please refer to the Envato support policy available at: https://themeforest.net/page/item_support_policy.

Thank you once again for your understanding.

Best Regards,
Jack Richardson
The 8Theme Team