Jack Richardson

Dear @Deborah,

Thank you for reaching out.

Unfortunately, we have not been able to reproduce the issue on our end despite testing it across various devices and browsers. At this time, we have not identified any problems.

Should we discover a solution or receive a helpful suggestion from another customer, we will be sure to implement the fix globally.

In the meantime, we kindly ask that you check from your device whether there are any websites where similar sticky panels are displayed correctly. If so, please share the URLs with us so we can review the implementations and explore potential solutions.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Dear @Jigar Kanoo,

Thank you for your prompt response.

Please note that our typical response time may vary. On weekdays (Monday to Friday), replies may take up to 24 hours, and on weekends (Saturday and Sunday), up to 48 hours. However, we usually respond sooner. We kindly ask that you refrain from submitting multiple tickets for the same issue, as this does not expedite the response process.

As previously mentioned (https://www.8theme.com/topic/after-loading-the-home-page-desktop-and-mobile-home-banner-is-half-cropped/#post-445185), we were unable to reproduce the issue on your website during our testing. If you are still experiencing the problem, we recommend clearing your browser cache as well as all caches associated with any caching plugins (such as the LiteSpeed plugin). Additionally, please provide us with a video demonstrating the issue on your end so we can further investigate.

Warm regards,
The 8Theme Team

Dear @MonnaChu,

We hope this message finds you well.

We have previously provided detailed instructions (https://www.8theme.com/topic/delayed-contents-on-the-websites-product-single-page/#post-444730) addressing each of your questions. However, it appears that the suggested steps may not have been reviewed or implemented from you, and instead, a request was made to bypass the recommended procedures.

Did you attempt to follow any of the proposed solutions? Unfortunately, we are unable to proceed with further implementation on our end if the outlined steps have not been followed.

We kindly request that you review and apply the instructions we have shared. Should you encounter any specific issues during the process or have additional questions, please do not hesitate to let us know – we will assist you further.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Dear @diderino,

We hope this message finds you well.

Kindly check the issue now. We have successfully installed and activated patch #94142586. You may view a screenshot of the update here: https://prnt.sc/RgVM0Rdgn0-R.

For more information regarding the XStore Patcher and how to use it, please refer to the following documentation:
https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Qamar Corporation,

We hope this message finds you well.

To ensure the countdown functions correctly, please make sure the correct date is set in the countdown widget settings.

Regarding the issue with images not displaying in certain sections, we were unable to reproduce this problem on our end. For your reference, please see the following screenshot: https://prnt.sc/VK3nZxHy32_P

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Sadrettin,

We hope this message finds you well.

Could you kindly review the following response: https://www.8theme.com/topic/hero-slider-broke-doesnt-load-full-width-until-browser-gets-resized/#post-444995 and try implementing the suggested solution?

If the issue persists or the solution does not resolve your specific case, we would appreciate it if you could provide us with temporary wp-admin and FTP access to your website. This will allow us to investigate the matter further and apply a tailored fix for your situation.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Jigar kanoo

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @usman
Please, check now.
Kind regards, 8theme’s team

Dear @Qamar Corporation,

We hope this message finds you well.

We kindly request that you provide us with a video recording from your side, as we have thoroughly tested the issue on our end and everything appears to be functioning correctly. It is possible that having multiple browser tabs open or limited device resources may be affecting the performance of the Elementor editor on your system.

For your reference, we have attached a video demonstrating the results of our testing.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @Tienda Vicortech,

We hope this message finds you well.

Could you kindly check the website at your earliest convenience? It appears that the product categories are now displayed, as shown in the following screenshot: https://prnt.sc/devi3LeUXV8F.

Please note that we have implemented the solution suggested in the following forum reply: https://www.8theme.com/topic/filter-products-by-categories-doesnt-synchronised/#post-393977.

We would appreciate it if you could review the issue and let us know your thoughts.

Best regards,
Jack Richardson
The 8Theme Team

Dear @sethr,

We hope this message finds you well.

Kindly check the issue now. We have disabled the “Stretch Section” option for the Section element and added the ‘elementor-slider-full-width’ class to the Slides widget, as shown in the following screenshot: https://prnt.sc/vkMO32EAbTYw.

You can view the result on the frontend here: https://prnt.sc/LTF2XefHKh6A.

Please let us know if everything is working as expected.

Best regards,
The 8Theme Team

Dear @Deborah,

Thank you for reaching out.

Unfortunately, we do not have access to the specific device you are using to replicate the issue. However, we have tested the sticky cart functionality across multiple devices on our end, and it appears to be working correctly.

Could we kindly ask you to check the issue using a different browser and device? This will help us determine whether the problem is related to a specific browser or device type. Identifying this will allow us to explore a more tailored solution for your case.

As a possible fix, we suggest replacing the previously provided code snippet with the following custom CSS. Please remove the earlier code and add the snippet below, then check if the issue persists:

body .etheme-sticky-cart {
    bottom: env(safe-area-inset-bottom, 0);
}

We appreciate your cooperation and look forward to your feedback.

Best regards,
The 8Theme Team

Dear @Usman,

We hope this message finds you well.

Upon reviewing your website, we have not identified any visible issues (please refer to the attached screenshot for reference). Additionally, we would like to inform you that it is currently not possible to access your website content via an incognito browser, as the site appears to be in maintenance mode.

To assist you further, we kindly recommend enabling debugging on your server to help identify any potential errors. Once debugging is activated and any issues are detected, we will be better positioned to provide you with appropriate solutions.

For your convenience, you may refer to the following guide on how to enable debugging in WordPress:
https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/#example-wp-config-php-for-debugging

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Usman,

We hope this message finds you well.

We have checked your website, and it appears to be functioning properly at the moment. Could you please confirm if the issue has been resolved on your end?

If you have any further questions or need additional assistance, please feel free to create a new topic at any time.

Best regards,
The 8Theme Team

Dear @PC a medida,

We hope this message finds you well.

We would like to inform you that the homepage template was previously set to “Default” which caused the header and footer to be inactive on the frontend of your website. To resolve this issue, we have updated the template to use the “Theme” option instead. You can view the change here: https://prnt.sc/5lfhKghPFet9

Please take a moment to review the update and let us know if everything is now displaying as expected.

Best regards,
Jack Richardson
The 8Theme Team