Dear @TheOne,

We hope this message finds you well. We would like to provide you with the following updates and guidance regarding your inquiries:

1. **Waitlist Popup Configuration**: You can customize the texts for the Waitlist popup by navigating to Theme Options -> WooCommerce -> Waitlist. You can find the settings here: https://prnt.sc/KqI-RjK5jshd. These options are similar to those you have previously configured for the Wishlist or Compare features, accessible here: https://prnt.sc/7jRTTAG8DW1o. We believe you will find the process straightforward based on your past experience.

2. **WPML Translation Strings**: WPML should include the necessary strings for translation. However, it may be necessary to first rescan the XStore theme and XStore Core plugin. Subsequently, you can add the required strings from the admin texts as outlined in the WPML documentation here: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/.

3. **Waitlist Button Display**: Currently, the Waitlist button is automatically displayed if the Waitlist feature is active in your Sales Booster and the Stock status (https://prnt.sc/E1OU65IU1khC) is visible in the product content. Should you wish to hide this button, you have several options:
– Deactivate the display of Stock status on your products.
– Submit a feature request on our Future Requests page: https://www.8theme.com/roadmap/.
– Implement custom CSS to hide the button.
Please note, the alignment of this button cannot be adjusted separately; however, we have made local improvements on your shop page, which can be viewed here: https://prnt.sc/77_cVaurrupZ.

4. **Bug Fix Confirmation**: The issue previously reported on your website has been resolved. The fix will be included in the next update of our theme.

Should you require further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @cocofu,

I hope this message finds you well. We are writing to kindly request that you provide us with the correct FTP and WP-admin access credentials. This will enable us to thoroughly investigate and address the issue you are experiencing.

Please ensure that the access credentials remain unchanged during our review, as altering them could significantly delay the resolution process.

Thank you for your cooperation and understanding.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Manish,

I hope this message finds you well. Upon reviewing the structure of your homepage, we have observed that you have incorporated three AJAX product tabs widgets, each containing only one tab. This configuration may not be the most effective for your intended display.

For a more streamlined presentation of multiple product carousels, we recommend utilizing the “Product Carousel” widget. This alternative will allow you to showcase your products more dynamically and can be customized to better meet your specific requirements.

We would appreciate your feedback on this suggestion or, if it aligns with your expectations, we encourage you to implement this solution on your homepage. Please feel free to reach out if you need any further assistance or clarification regarding the setup.

Best regards,
Jack Richardson
8Theme’s Team

Hello @gabrielet,

Thank you for reaching out to us with your query. As of the latest updates, XStore version 9.4.1 is fully compatible with WooCommerce 9.32. You should be able to use them together without any issues.

Should you have any more questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Spice-Land Wholesale,

I hope this message finds you well. I am writing to address your recent inquiry regarding the application of quantity discounts on our XStore theme.

1. I have reviewed the application of the discount for one of the products in your store by adding the different amount of such product to cart. As per the conditions set in the “Quantity Discount” section of the XStore theme, the discount should indeed be applied only after purchasing two or more items. I noticed that discount not applied (and it is correct) once we added only one item as shown here: https://prnt.sc/Dff74yPf0AyM. To demonstrate the discount application, I added one more item of the same product, which can be viewed here: https://prnt.sc/T8GRGa_nd1Cf. A 10% discount was successfully applied after adding an additional item of the same product to your cart. If there are other specifics or scenarios you were referring to, please provide further details, screenshots, or videos for a clearer understanding of the issue.

2. We have also tested the functionality of increasing and decreasing the quantity of products on your Cart page, and confirm that it is working correctly. You can view the process in the following videos:
– Increasing the quantity and observing the price decrease upon reaching 4 or more items: https://gyazo.com/b4bb1345fe86d5517653ea56404713b6
– Decreasing the quantity and observing the price increase when the count falls below 4 items: https://gyazo.com/3083e359f6c0df9456784f18
– Your current settings for quantity discounts can be seen here: https://prnt.sc/nd5yOPepGKZk

Additionally, we would like to remind you of our previous suggestion to consider utilizing another plugin that you have used before if our built-in functionality does not fully meet your preferences. Please remember that the use of all our features is optional and should be tailored to your specific needs.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
Customer Support Team
8Theme team

Dear @ProdbyDaan,

I hope this message finds you well. We are reaching out to inquire whether you have had the opportunity to verify if the issue persists when the WooCommerce German Market plugin is deactivated. Our findings suggest that this particular plugin may be implementing modifications to the product prices on your website.

We appreciate your attention to this matter and look forward to your response.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @MAHDAR,

We hope this message finds you well. We would like to draw your attention to our previous communication where we provided a suggested solution to your query. You can review the details by following this link: https://www.8theme.com/topic/search-button-on-mobile/#post-414759.

Additionally, we have included the CSS code that we recommended in our response. You can view the specific code here: https://prnt.sc/V_Q5lQ-95_1J. Furthermore, one of the lines of the CSS code that we advised you to enhance can be found at this link: https://prnt.sc/zIx8INyzdoTU.

We trust that this will assist you in implementing the necessary improvements. Should you require further clarification or assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @YSO

Please, clear the browser cache each time you have file modification made on your web-site. We tested the result on our device and found no issue about ‘NULL’ text in search items. Please, check the attached files below.

Kind regards, Jack Richardson

Dear @Goostaf,

We have reviewed your query regarding the triggering of a popup similar to the one activated by clicking on the Newsletter. Unfortunately, there are no straightforward methods available to replicate this functionality directly. It appears that implementing additional JavaScript customization might be the only feasible solution in your scenario, that’s why we suggested you previously to submit a request for additional customization.

Also, upon examining the screenshot you provided, it seems you might be following external guidance, as the instructions observed are not included in our official support documentation. If this is the case, we recommend reaching out to the author of those instructions for further assistance with your request, in case you are not able to submit the customization request we suggested first.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @YSO,

We hope this message finds you well.

Upon reviewing your widget, we noticed an issue concerning duplicate review tabs that appeared to be causing a conflict, as it is illogical to display identical tabs with the same content within a single widget. For your reference, please see the screenshot here: https://prnt.sc/FqDkwXAF_EwU.

To resolve this, we have removed the redundant reviews tab and retained only one. You can view the updated configuration on your products by following this link: https://prnt.sc/S8dQ31UEE3iQ.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Dropex,

I hope this message finds you well. Please find below the guidance to assist you with your inquiry:

1. We recommend trying the following CSS code to address your issue:

@media only screen and (max-width: 992px) {
    body:has(.etheme-sticky-cart:not(.outside)) #sales-booster-popup {
        bottom: calc(58px + 15px);
    }
}

Please implement this code and let us know if it resolves the issue.

2. Regarding the server cache concern you mentioned, it appears to be related to your hosting service rather than our theme support. We kindly suggest contacting your hosting provider and requesting their assistance with this matter.

Thank you for your attention to these details. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Oliver Theiß,

We hope this message finds you well. As outlined in our documentation, we recommend using a specific tool for comparing two files, which can be accessed via the following link: https://www.diffchecker.com/.

We encourage you to explore this tool independently; however, please rest assured that our team is available to assist you with any questions you may have. This tool was developed to reduce inquiries related to modifications made by our clients in their child themes and to prevent potential fatal errors resulting from such changes. Understanding and utilizing this new feature effectively may require some time, especially in ensuring compatibility when discrepancies are found in child themes.

Please be aware that the parent theme file may now include several new code segments that are absent in your child theme variant. The purpose of this tool is to seamlessly integrate all necessary features and codes into your copied file while preserving the modifications made to the child theme.

Upon a preliminary review of the file in your child theme, we noticed an addition in the product-quick-view.php file, visible here: https://prnt.sc/J7I8XG89Vydb. If this is correct and no other changes were made, you may simply copy the file from the XStore parent theme and insert the code snippet at the appropriate location of your child theme.

After making these modifications, please clear the cache in Templates Overrides, which can be done here: https://prnt.sc/a82IFaWFHU4b. Subsequently, verify the functionality of your quick view on the frontend (because the file we are modifing in your child-theme works for the quick view functionality on frontend). We also recommend keeping the original file as a backup, so that if any issues arise post-modification, you can revert to it, and we will assist you in rectifying the process.

Thank you for your attention to this matter. We look forward to supporting you in this process.

Best regards,
Jack Richardson
The 8Theme Team

Hello @MAHDAR

We would like to address the responsive design of the Ajax search popup. We are considering potential improvements to enhance its functionality and have already added this task to our to-do list. It is important to note that we have not yet had customers who frequently use the search popup on mobile devices, as it presents some challenges in managing and viewing product results. Consequently, we typically utilize the search input feature in our mobile device demos, as it offers a superior user interface and user experience, proving more beneficial for site visitors.

Should you choose to continue using the popup search, you may implement the following custom CSS to improve its functionality. Please add this code under Theme Options -> Theme Custom CSS -> Global CSS:

@media only screen and (max-width: 768px) {
    .etheme-search-form[type=popup] .autocomplete-suggestions {
    --cols: 2;
    max-height: calc(100vh - 80px - 20px*4) !important;
    }
    .etheme-search-form[type=popup] .etheme-search-tags {
        flex-wrap: wrap;
    }
}

We value your cooperation and look forward to your prompt response. Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme’s Team

Dear @MAHDAR,

Thank you for your cooperation. Unfortunately, we are still unable to access all the links provided as they require additional permissions. We kindly request that you utilize an alternative service to Google Drive for sharing these files to facilitate our access.

Furthermore, could you please provide the URLs of the pages where the issues described in your query are occurring? This information will enable us to locate the pages more swiftly and address your concerns more effectively.

Thank you for your attention to these matters.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Oliver Theiß,

I hope this message finds you well. I am writing to inform you that the file you are searching for is indeed available in the XStore parent theme folder. You can access it via the following link: https://prnt.sc/_i7xb55AmpfZ.

To facilitate the compatibility of your child-theme files, I kindly suggest following the instructions outlined in our documentation, which can be found here: https://www.8theme.com/documentation/xstore/xstore-features/template-overrides-parser-feature/.

Each file should be located using a unique path in the parent theme. We have provided a few examples in our documentation to help our customers understand the procedure. We would greatly appreciate your feedback once you have attempted to implement the compatibility.

Should you require further assistance or if there are specific details you believe we should include to enhance our documentation, please do not hesitate to provide us with detailed feedback. Our goal is to continuously improve our support materials to make the compatibility process as clear and straightforward as possible for our clients.

Thank you for your attention to this matter. We look forward to your response.

Best Regards,
Jack Richardson
The 8Theme Team