PROBLEM WITH LOADING PRODUCT ON ELEMENTOR.

This topic has 4 replies, 3 voices, and was last updated 3 weeks, 4 days ago ago by Jack Richardson

  • Avatar: OnlyCBD
    OnlyCBD
    Participant
    September 13, 2024 at 10:25

    Hello.
    It seems that the product page is giving problems in PC and does not load correctly the images.

    INFO IN PRIVATE CONTENT

    Could you please fix it
    Thank you.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2024 at 12:59

    Hello, OnlyCBD,

    Thank you for reaching out to us.

    Could you please record a video of the problem? What browser do you use?

    Best Regards,
    8Theme’s Team

    Avatar: OnlyCBD
    OnlyCBD
    Participant
    September 18, 2024 at 12:38

    Hello.
    We are reducing plugins and loading time.

    The problem is when I add “Archive products” on Elementor the style is not saved.

    Pls check on Private content area.

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 18, 2024 at 14:00

    Dear @OnlyCBD,

    We hope this message finds you well. We have identified that the issue you encountered was related to the settings of the WP Rocket plugin, as illustrated here: https://prnt.sc/QauZcIxrGt2c. To address this, we have temporarily deactivated the option in plugin’s settings.

    Should you choose to reactivate the mentioned option in the future, we recommend following the guidelines provided in this article: https://wp-rocket.me/blog/critical-css/. This will help ensure the plugin functions correctly without affecting your service.

    For any further inquiries or assistance related to the WP Rocket plugin, please reach out directly to their support team, as the issue falls outside the scope of our support services.

    Thank you for your understanding and cooperation.

    Best Regards,
    Jack Richardson
    The 8Theme Team

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