Jack Richardson

Hello @Arjun Dangi

As you a a Dokan PRO customer we suggested you to additionaly contact to their support as they have more knowledge about their plugin’s code, what was their feedback ? Could you provide us the topic you submitted on their forum ?

Kind regards, Jack Richardson
The 8theme’s team

Dear @Raquel,

We hope this message finds you well.

You may try adding the following code snippet under Theme Options → Theme Custom CSS → Global CSS:

.etheme-elementor-mobile-menu-search .etheme-search-form-clear, 
.etheme-elementor-mobile-menu-search .etheme-search-ajax-results {
    display: none;
}

This adjustment is suggested because the AJAX functionality is enabled by default for the search element in the mobile menu. By hiding the AJAX results, the search will function similarly to a standard search field.

Should you have any further questions or need additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @dsprinting,

Thank you for your patience, and please accept our apologies for the delayed response due to the weekend.

We would like to inform you that our theme does not include built-in pricing tables as a standard feature. To implement this functionality, we recommend using a third-party plugin.

At this time, we have not received similar requests from other customers, so we are unable to recommend a specific plugin. However, if you encounter any compatibility issues specifically related to our theme, please provide us with detailed information, including the results of your testing using a default WordPress theme such as Storefront. This will help us determine whether the issue is theme-related.

Additionally, we suggest reaching out to the support teams of the plugins you are considering to inquire about their compatibility with our theme.

Should you need further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Tlp,

We hope this message finds you well.

Could you please provide us with the URL of the page where both the default element and our custom widget are added, so we can review the differences in the single product content? Additionally, we kindly ask you to share the FTP access details in the private area, which will allow us to further investigate and find a suitable solution for your case.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @horacio1972,

We hope this message finds you well.

Upon reviewing the code, we have identified that the issue pertains to images not displaying correctly for non-category post types—in this case, the swatch taxonomy, as shown on the referenced page.

We are currently working on a solution to enhance the flexibility of the Spotlight widget to address this matter. In the meantime, we kindly ask that you provide us with FTP access via the private area. This will allow us to upload the necessary fix as soon as it becomes available.

Thank you for your cooperation and understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Marian Tanasie,

We hope this message finds you well.

We would like to kindly follow up regarding your inquiry. Please note that we previously responded, explaining that the earlier product did not have the review display option enabled, and the current product also does not have this feature activated. You may refer to the following screenshot for clarification: https://prnt.sc/ws4h9upopeIN.

Since you are using the Single Product Builder with the Elementor plugin, you have the flexibility to place the widget in any desired location on the product page. Please see the following screenshot for reference: https://prnt.sc/6s_ZUVgiV_yn.

After configuring the appropriate settings, the correct content is now displayed on your Single Product page. You can view the result here: https://prnt.sc/NqHeHCrTZevQ.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @martijntje,

Thank you for reaching out.

Kindly provide us with the details of the browser you are using, as we have not been able to reproduce the issue on our end (we have tested it on Chrome and Safari). Additionally, if possible, please share a video demonstrating the issue so that we can forward it to our development team for further investigation.

Best regards,
Jack Richardson
The 8Theme Team

Hi @Crispy123,

Thank you for reaching out and bringing this to our attention.

We are currently working intensively on a new update that includes significant optimizations for CPU and RAM usage on the server side, along with many other improvements aimed at enhancing overall performance.

In the meantime, we are sending you a test archive via private message. We kindly ask you to try it out and monitor how it affects your CPU performance over time. Your feedback will be very valuable in helping us fine-tune the update before its official release.

Thank you for your patience and cooperation.

Best regards,
Jack Richardson
8Theme’s Team

Dear @soulaiman,

We hope this message finds you well.

It is possible that a conflict with another plugin is preventing the “Remove” button from appearing as expected. In some cases, third-party plugins – such as Yoast SEO -> may override certain functionalities.

To troubleshoot this issue, we kindly recommend temporarily deactivating any third-party plugins you may be using and then checking if the button appears correctly.

In the meantime, we have made adjustments to the background settings using the Elementor builder on your homepage. You can view the changes here: https://prnt.sc/OO0DhBr9Kp8y

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @leveltgp,

We kindly suggest clearing the transient cache in WooCommerce. Additionally, please verify whether the widgets have been added to the default sidebar and test the functionality using a default theme, such as Storefront.

Based on our assessment, the issue does not appear to be related to our theme, as the filter area is utilizing default WooCommerce widgets.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Denurade
Such string is also in WordPress files -> https://prnt.sc/CkZPDkrUgJ2O.
Kind regards, Jack Richardson
The 8theme’s team

Dear @Denurade,

We hope this message finds you well.

We would like to inform you that the issue was not related to the product images, but rather to the product titles, which contained a non-breaking space character <0xa0> You can view an example here: https://prnt.sc/tMik7IVniS0E. This character caused the text to remain unwrapped and display inline only.

This often occurs when text is copied from external sources. We kindly recommend reviewing and cleaning the title text in a plain text editor before pasting it into your product listings to avoid similar issues in the future.

We have corrected the affected titles for now. Please take a moment to review your shop page to ensure everything appears as expected.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Denurade,

We kindly ask you to contact WordPress support regarding this matter, as the strings in question are part of the core WordPress files, as shown in the following screenshot: https://prnt.sc/znIHguR6iOz9. Therefore, the responsibility for translating these strings lies with the WordPress team.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello @Denurade
Please, provide the url of page with such strings as currently we don’t see any posts on your web-site.
Kind regards,
The 8theme’s team

Dear @thushar,

We hope this message finds you well.

If you have chosen to display the brand image, please ensure that a thumbnail image is set for the respective brand in its settings. You may refer to the following screenshot for guidance: https://prnt.sc/nhlYNHj0r9i6. The corresponding frontend result can be viewed here: https://prnt.sc/w_d53g_RQcLt.

Additionally, we have made updates to the following file: et-core-plugin/app/controllers/elementor/dynamic-tags/product-brand-image.php. These changes will be included in the upcoming theme update. This update addresses and resolves the PHP notice that appears when a product does not have any brands assigned in its settings.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team