Jack Richardson

Dear @Marian Tanasie,

Following the clearing of the template file cache, we have not encountered any further issues of this nature.

However, we did identify one remaining issue, which does not appear to be related to our theme. It seems that a plugin installed on your website has overridden some WooCommerce files, which is not a recommended practice. We kindly suggest reaching out to the plugin’s author for further assistance in resolving this matter.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Terpsauce,

I hope this message finds you well.

Have you had a chance to contact your hosting provider regarding the server caching issue?

Best regards,
The 8Theme Team

Dear @luc,

I hope this message finds you well.

We have noticed that the current widget is not fully responsive due to its structural design. To enhance the user experience for customers accessing the site via mobile devices, we kindly request that you consider hiding this widget on responsive layouts. In its place, it would be beneficial to implement a carousel or an alternative widget that is more suitable for mobile viewing.

We believe this adjustment will significantly improve the overall UI/UX for mobile users.

Thank you in advance for your attention to this matter. We look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Kulimary

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance – Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Kind regards, Jack Richardson
The 8theme’s team

Dear @Marian Tanasie,

Thank you for reaching out.

Yes, you may try adding the default shortcode above the current Checkout page widget and then save the changes. This will allow you to verify whether the fields are displayed correctly according to the configuration set in your checkout editor plugin.

If the issue does not occur when using the default shortcode, you can remove the Checkout Elementor widget and use the default shortcode. Also, please provide us with the name of the plugin you are using. We will be happy to check its compatibility with our Checkout page widgets.

In the meantime, if having the fields sorted correctly on your checkout page is critical, we recommend using the default shortcode as a temporary solution.

Best regards,
The 8Theme Team

Dear @Ravinder,

We kindly suggest trying the following CSS code snippet to address the issue:

.etheme-elementor-cart-checkout-page-wrapper .woocommerce-input-wrapper input[aria-invalid=true] {
    border-color: red !important;
}

You may add this code by navigating to Theme Options → Theme Custom CSS → Global CSS.

Please let us know if this resolves the issue or if you need any further assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Marian Tanasie,

Thank you for reaching out.

We kindly recommend that our customers create separate topics for different questions to ensure more efficient support. However, since you have already posted your inquiry here, we would be happy to assist you further.

Could you please provide more details regarding the plugin you are using to modify the checkout fields? Additionally, are you utilizing the XStore Checkout Page Builder?

If so, we suggest testing the default WooCommerce shortcode [woocommerce_checkout] instead of using our Elementor widgets. This is because custom plugins may not apply their filters correctly to Elementor Checkout page widgets.

Should you require further assistance, please feel free to share your website access credentials in the Private Content area.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Terpsauce,

We hope this message finds you well.

Could you please confirm whether you have reviewed the default conditions built into the Elementor plugin and tested how they function in conjunction with caching plugins? We would greatly appreciate it if you could share your feedback and the results of your testing using the default conditions.

If everything is working correctly with the default settings, you may continue using them as is. Additionally, we recommend reaching out to your hosting provider to request the exclusion of specific pages from server-side caching, and then verify the results.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @Andrea,

We hope this message finds you well.

Could you kindly review the following solution and let us know if it meets your requirements? You can find a preview of the implementation here: https://prnt.sc/aaXyehdDni-n.

This solution enables the Estimated Delivery feature to be displayed within any Product grid, list, or carousel widget. You can choose to show this information only in the widgets where it is relevant.

To implement this functionality, we have made modifications to your child-theme/functions.php file by adding the following code snippet:

add_filter('etheme_product_grid_list_product_elements', function($elements) {
    $stock_position = array_search('stock', array_keys($elements));
    if ( $stock_position > 1 ) {
        $elements = array_slice( $elements, 0, $stock_position, true ) +
                    array( 'et_estimated_delivery' => esc_html__( 'Estimated Delivery', 'xstore-child' ) ) +
                    array_slice( $elements, $stock_position, count( $elements ) - $stock_position, true );
    } else {
        $elements['et_estimated_delivery'] = esc_html__( 'Estimated Delivery', 'xstore-child');
    }
    return $elements;
});

add_action( 'etheme_product_grid_list_product_element_render', function($key, $product, $edit_mode, $main_class) {
    if ( $key == 'et_estimated_delivery' ) { 
        add_filter('etheme_sales_booster_estimated_delivery', '__return_true');
        $estimated_delivery = \Etheme_Sales_Booster_Estimated_Delivery::get_instance();
        $estimated_delivery->init($product);
        $estimated_delivery->add_actions();
        $original_tag = $estimated_delivery->args['tag'];
        $estimated_delivery->args['tag'] = 'div';
        $estimated_delivery->output();
        $estimated_delivery->args['tag'] = $original_tag;
        remove_filter('etheme_sales_booster_estimated_delivery', '__return_true');
    }
}, 10, 4 );

You can view the frontend result here: https://prnt.sc/WkWw91mYOpyU.

We would greatly appreciate your feedback to confirm whether this solution addresses your request.

Best regards,
Jack Richardson
The 8Theme Team

Dear @CuteVirus,

Thank you for reaching out to us.

Regarding your request to display specific items in the Categories widget, we are pleased to inform you that this can be achieved using the following method: Please utilize the default “Product Categories” widget and add it to your sidebar area. After doing so, enable the option shown in the following screenshot: https://prnt.sc/LE-ZwvG-F6ag. Once this option is activated, the display will change from this (before): https://prnt.sc/AA0zUYriei6J to this (after): https://prnt.sc/Jl9W5dHe8C1A. At this time we implemented the solution so you can check now.

At the moment, we do not have an alternative solution available. However, if you require a more specific customization, we kindly invite you to submit a request through your account at the following link: https://www.8theme.com/account.

Additionally, we would like to inform you that the issue related to the “Add to Cart” functionality has been resolved. The fix will be included in the upcoming update. As you are currently using a testing archive, some issues may still occur, and we sincerely appreciate your assistance in identifying them.

We have also addressed the JavaScript notices you encountered with the Query Monitor plugin. Furthermore, we have disabled the XStore Advanced Sticky Header plugin, as it appears you are using Elementor header templates across all pages instead of the Customizer header.

Thank you once again for your cooperation and continued support.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Mirza Ahtsham,

I hope this message finds you well.

Could you kindly review the following proposed solution: https://gyazo.com/6ac2bde99b552375f4f7d0b2ca7e5df9? If this resolves your issue, we would also recommend checking the sticky container settings here: https://prnt.sc/lR9m7LCWxUkI.

If the solution works correctly on this page, you may apply the same approach to other pages as needed.

Please let us know if you have any further questions.

Best regards,
Jack Richardson
The 8Theme Team

Dear @OnlyCBD,

We kindly ask you to clear your browser cache and check the issue again. Additionally, you may try accessing the site from a different device.

Please note that we have conducted a test on our end, and everything appears to be functioning correctly. A video demonstrating this has been attached in the private area for your reference.

Best regards,
Jack Richardson
The 8Theme Team

Dear @CuteVirus,

We hope this message finds you well.

We would like to inform you that the issue related to the header overlap has been resolved. You may now check the updated version. Please note that this fix has been applied globally and will be included in the upcoming update. Clear your cache before testing the results.

Regarding your inquiry about displaying only the product category and brand name in certain areas, we kindly ask you to provide more detailed information, including relevant screenshots and URLs. This will help us better understand your request and determine whether it can be achieved with the current settings.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @makeitsimple,

We hope this message finds you well.

To resolve the issue with the breadcrumbs on your website, we have removed the following custom CSS: https://prnt.sc/euIRHQa4aT9c.

Regarding the issue with incorrect product categories being displayed, we have applied the solution provided in the following forum reply: https://www.8theme.com/topic/sidebar-is-not-showing-on-shop-page-please-advise/#post-437366. As a result, the current display on your website is as shown here: https://prnt.sc/8zYcpl5tAMhv.

Please note that we do not offer customization services, as this falls outside the scope of our standard support. However, if you wish to modify the content of the related products section on the single product page, you can do so by navigating to Theme Options → WooCommerce → Shop → Products Design. These settings apply globally to the related products section.

Alternatively, you may use a different Elementor widget – such as the Products Grid, List, or Carousel widgets – to display related products. By selecting “Related Products” as the data source, these widgets will offer additional customization options specific to the widget you choose.

Should you have any further questions, please feel free to reach out.

Best regards,
The 8Theme Team

Dear @Arjun Dangi,

We hope this message finds you well.

Kindly consider using the following custom CSS snippet to address the issue:

.elementor-widget-theme-etheme_account .et_b-tabs-wrapper {
    overflow: auto;
}

For guidance on the optimal placement of custom CSS code, please refer to our documentation at the following link:
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
Jack Richardson
The 8Theme Team