Jack Richardson

Hello @Youcef

Would you consider disabling the off-canvas content in the current Cart widget in your Header content ?
Waiting for your feedback.

Kind regards, Jack Richardson
The 8theme’s team

Dear @leveltgp,

We hope this message finds you well.

We would like to inform you that you currently have one template each for the Header and Single Product Builder because both are configured through the Customizer. If you prefer to use Elementor templates instead, you may create your desired templates using the Elementor editor and then disable the Single Product and Header options in the Customizer settings. This approach is also recommended for improved performance and loading speed.

Regarding the issue with the filters not displaying certain widgets, it appears that many of your product attributes are configured in your native language, and the corresponding slugs contain special characters. You can refer to the following screenshot for clarification: https://prnt.sc/LYH_39_Pt-1V. This behavior is explained in the description of the slug field here: https://prnt.sc/k4gVlGkZi3VX.

To resolve this, we recommend creating custom attributes while ensuring that all character and formatting guidelines are followed. Please note that this issue is not related to our theme; it is a limitation within the WooCommerce widget functionality itself. Additionally, since you are using default widgets in your “Shop Filters” area, you may observe the same issue even when using a default theme such as Storefront.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @MonnaChu,

We hope this message finds you well.

Regarding the issue with the blank content in your mega menu, it appears to be related to the width setting you have configured for the mega menu sublist. Please refer to the following screenshots for reference:
– https://prnt.sc/cb_fqPxsthFL
– https://prnt.sc/rjITDdQ7L_XC

We recommend adjusting the width value to a smaller size, such as 1000 or 1200 pixels, and then checking the result. Currently, since the scripts are not fully loaded, the dropdown content of the menu is extending beyond the browser window, which is why it appears blank.

Additionally, we noticed that you are using the Nested Carousel widget on your shop page. Please note that this widget is not included in our theme and is provided by the Elementor Pro plugin. As our support is limited to features and components developed by 8Theme, we kindly suggest reaching out to the Elementor Pro support team for assistance with this particular widget.

If possible, we would appreciate it if you could share with us any feedback or solutions they provide regarding the issue of the Nested Carousel not displaying correctly in certain browsers.

Should you encounter any other issues, please provide us with the URL of the affected page along with relevant screenshots. This will help us offer more accurate suggestions and support.

Best regards,
The 8Theme Support Team

Dear @Phil_ACB_Ltd,

We hope this message finds you well.

We would like to inform you that ensuring full compatibility with the Gutenberg builder is currently on our development task list. In the meantime, if you prefer to utilize the default WooCommerce Cart and Checkout pages created with Gutenberg, we suggest the following workaround:

Please begin by removing the Cart and Checkout pages that were imported with the XStore theme demo content built on Elementor builder. After that, you may follow the official WooCommerce documentation to recreate these pages by referring to the instructions provided here: https://woocommerce.com/document/woocommerce-pages/#install-pages-again.

By default, WooCommerce will generate new Cart and Checkout pages that are not built using the Gutenberg editor, which may help achieve the desired functionality.

We kindly ask you to try this solution and share your feedback with us regarding the outcome.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Terpsauce,

Thank you for reaching out.

To ensure that the product title is displayed in full and not truncated, you may apply the following custom CSS:

body #sales-booster-popup .heading {
    white-space: normal;
}

Currently, the product source for Sale Popup on your web-site is set to “From real orders” (please refer to the screenshot: https://prnt.sc/GjhBxw4CpMMu). This means that the date and product information shown in the popup are based on your most recent completed orders. You may change the product source to another option such as “On Sale”, “Featured” or “Bestselling” and review the results accordingly.

The date displayed (e.g., “5 May”) corresponds to the most recent order with the “Completed” status that has been parsed by the Sales Popup feature. You can update any new order to the “Completed” status to see how the date and product information are reflected in the popup.

Please note that the date format is hardcoded and cannot be modified using hooks or filters within a child theme.

If you would like to increase the size of the close icon in the popup, you can use the following custom CSS:

body #sales-booster-popup .close {
    font-size: 30px;
}

Kindly be advised that our basic support does not include additional customization services. However, if you require further customization, you are welcome to submit a request through your account at the following link: https://www.8theme.com/account

Best regards,
The 8Theme Team

Dear @Youcef,

We hope this message finds you well.

Upon reviewing the code of the Subscriptions plugin, we have identified that it applies its filters before our Cart widget in Elementor is fully loaded. This behavior appears to be the reason for the incorrect pricing being displayed.

As a temporary workaround, we recommend using the default WooCommerce shortcode [woocommerce_cart] on your Cart page (please refer to the screenshot here: https://prnt.sc/Pwx3hJbTxyZR) instead of the separate Cart widget provided by Elementor. When using the default shortcode, the pricing is displayed correctly. However, please note that the design may differ slightly, as shown in this example: https://prnt.sc/ud7806tS5f2Q.

If you decide to proceed with the default shortcode, we would be happy to assist you in making any design adjustments you may require to better match your current layout.

Additionally, we suggest reaching out to the support team of your Subscriptions plugin (https://wordpress.org/support/plugin/subscriptions-for-woocommerce/) to inquire whether they are using specific hooks or filters that may not be compatible with custom Cart widgets. They may be able to provide further guidance or a solution to ensure compatibility.

Once you implement the default shortcode, please make sure to remove any other widgets that may duplicate content already displayed on the page.

Should you have any further questions or need assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Deborah
Thanks for quick feedback. Could you please, also test next single product page from your mobile device ?
https://themes.woocommerce.com/storefront/product/build-your-dslr/
There is a sticky panel on mobile so, it would be good if you could share your screenshot of such page.
Kind regards, Jack Richardson
The 8theme’s team

Hello @pageantapp
Please, check next reply -> https://www.8theme.com/topic/dokan-plugin-new-product-create-fatal-error-uncaught-error/#post-445462.
Kind regards, Jack Richardson
The 8theme’s team

Dear @Malene,

Thank you for reaching out.

You have two options for customizing the layout of your checkout page:

1. You may use the default WooCommerce shortcode [woocommerce_checkout] within the page content. This will render the standard checkout layout from WooCommerce files. To adjust the order of the fields, you can use the “Checkout Field Editor for WooCommerce” plugin, that is installed on your web-site, it allows you to sort and manage the fields as needed.

2. Alternatively, if you prefer to use our XStore Checkout Page widget in Elementor, we kindly ask you to provide a screenshot indicating the desired positions of each field. Based on that, we will do our best to offer a suitable solution for your specific layout requirements.

In the meantime, we are pleased to share an example of a CSS snippet that moves the “Country” field to the top of the billing details section, as shown in the following screenshot: https://prnt.sc/KM5KdGoiEXeu

Please use the following CSS code:

.etheme-elementor-cart-checkout-page-wrapper .woocommerce-billing-fields__field-wrapper {
    display: flex;
    flex-wrap: wrap;
    flex-direction: column;
}

.etheme-elementor-cart-checkout-page-wrapper .woocommerce-billing-fields__field-wrapper #billing_country_field {
    order: -1;
}

You can add this CSS by navigating to: Theme Options → Theme Custom CSS → Global CSS.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @buf,

We kindly ask you to install the latest released patches on your website. After installation, please clear your browser cache and verify that everything is functioning correctly.

For detailed instructions, you may refer to the following link:
https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Best regards,
Jack Richardson
The 8Theme Team

Dear @Arjun Dangi,

We hope this message finds you well.

Could you kindly provide us with a video demonstrating the issue with current customer while using the default theme such as Storefront? This will help us better understand the situation, as the JavaScript requests in question appear to be related to Dokan’s functionality rather than our theme.

Additionally, if you have made any modifications to your child theme, please note that such changes could potentially contribute to the issue.

If the problem occurs only for certain customers and not for others, we recommend reviewing the differences between these user accounts. For example, please check whether the affected users have uploaded products as vendors or if there are any other variations in their client data.

Also, we found few topics on Dokan support related to similar issue you have:
1/ https://wclovers.com/forums/topic/withdraw-request-not-working/
2/ https://wordpress.org/support/topic/problem-with-dokan-withdraw-list/
3/ https://dokan.co/docs/wordpress/withdraw/payment-withdraw/

As you a a Dokan PRO customer we suggest you to additionaly contact to their support as they have more knowledge about their plugin’s code.

Thank you for your cooperation. We look forward to your response.

Best regards,
The 8Theme Team

Dear @Terpsauce,

We apologize for the delay in our response.

Could you kindly check the updates now?

Frontend preview: https://prnt.sc/iyYWiG_JYTTG
We have set the background for the section as shown here: https://prnt.sc/9lqzOpNYToRT, and we have also reset the background option for the column within that section.

At this time, the breadcrumbs on the single product page now match the design used on your shop.

Best regards,
Jack Richardson
The 8Theme Team

Hello @LVRB
Please, check next topic -> https://www.8theme.com/topic/problem-with-sticky-add-to-cart-on-mobile-its-not-sticky-to-down-the-page-but-has-a-little-space/.
Kind regards, Jack Richardson

Hello @Hassan
Yes, you can remove the plugin now.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Hassan
Check now.
Frontend -> https://prnt.sc/fl5eC4bNYCSL
Translations -> https://prnt.sc/IwBJWw_9Fhys (if you want to modify the string)
Kind regards, Jack Richardson
The 8theme’s team