Dear @powerfaom,

We hope this message finds you well. We would like to inform you that there was an error encountered while loading the Theme Options, which appeared to be related to certain translation issues.

To address this, we have temporarily reset the translation for the following string: https://prnt.sc/SnSwwzVNnJM4. Following this adjustment, the Theme Options are now loading correctly.

We kindly ask you to reapply the translation, ensuring that the structure of the strings is maintained accurately. For further guidance on maintaining the correct structure, particularly concerning special characters that may have been omitted in previous translations, please refer to the detailed information provided here: https://www.8theme.com/topic/i-have-a-bug-on-my-store-in-php-8-2-which-is-displayed-on-live/#post-395402 and review the specific examples shown here: https://prnt.sc/k1rjjaFFWNyf.

We appreciate your prompt attention to this matter and apologize for any inconvenience caused. Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Verno,

I hope this message finds you well. I am writing to update you on the recent testing of your website and to address a couple of issues we encountered:

1. We were unable to review the requested page as it remains unpublished and is currently in a draft state.

2. We experienced an issue where we were automatically logged out every two minutes while logged into your website. This issue prevented us from completing our tests as planned.

Despite these challenges, we managed to conduct a test and identified the cause of the issue you reported. It appears that the problem stemmed from a custom template that had been set for this page: https://prnt.sc/m3QcpwgDCdKQ. We have resolved the issue by switching to the ‘Blank Template’ provided by our theme, which seems to have addressed the problem effectively.

Please take a moment to review the changes and confirm that everything is functioning as expected.

Thank you for your cooperation and understanding. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @sherif
You can try to add next custom CSS to your Theme Options -> Theme Custom CSS -> Global CSS:

[data-elementor-device-mode="mobile"] .etheme-product-hover-mask3 .footer-inner > .show-quickly {
    display: inline-flex !important;
}

Kind regards, Jack Richardson

Dear @Growthx Media,

We hope this message finds you well. We understand that you may wish to modify the behavior of the auto-update feature for the cart table when product quantities change. To disable this automatic update, you can disable the ‘Update Cart Automatically’ option, which can be found here: https://prnt.sc/BLYv0iHN74su. Deactivation this option will prevent the cart from refreshing automatically whenever product quantities are adjusted.

Should you have different requirements or need further assistance, please do not hesitate to provide us with more details regarding your request.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Kristjan,

I hope this message finds you well. I would like to clarify our previous communication regarding the use of a page builder on the cart page of your website. It is not mandatory to use a page builder; however, if you are considering implementing custom code to add an ‘Update Cart’ button, we recommend using the Cart Page widget. This widget already includes the desired functionality and has been thoroughly tested to ensure it works correctly.

We have conducted tests on a fresh installation and encountered no issues, as evidenced by the screenshot available here: https://gyazo.com/b7dcb0fd483297a0db5cc91dc86934b9. Consequently, we would like to perform similar tests on your website to better understand the challenges you are facing. Currently, we are unable to make any purchases, even for testing purposes, as shown in these screenshots: https://prnt.sc/4wIuS5qAcLU3 (single product) and https://prnt.sc/NMheHImW-EyM (shop page).

We suspect there may be issues related to console logs or server configurations on your end. To proceed with a thorough investigation, we kindly request access to your website’s admin panel. Alternatively, if you could guide us on how to complete a purchase on your store, that would also be greatly appreciated.

Thank you for your cooperation and understanding. We look forward to your prompt response so we can resolve these issues efficiently.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Growthx Media,

I hope this message finds you well. We have noticed that the Quantity Discounts feature is currently activated on your website, as evidenced by the following screenshot: https://prnt.sc/0q9MvXmoNb17. This appears to be influencing the calculations of product prices.

We recommend deactivating this feature to verify if it resolves the issue. Additionally, for further guidance on managing this feature, we suggest reviewing the following article: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @KSP ELECTRONICS,

We hope this message finds you well. We kindly request that all our valued customers create separate topics for distinct inquiries. This practice significantly enhances the efficiency of our support team, ensuring that we can address your concerns promptly and accurately.

Upon reviewing your homepage, we are pleased to confirm that the articles section appears to be displayed correctly. You can view the screenshot here for your reference: https://prnt.sc/WyzPhpdzOdF5. If there are other issues or specific details you were referring to, please provide further information, including screenshots or videos, to help us understand and resolve any problems effectively.

Thank you for your cooperation and understanding.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Oliver Theiß,

We hope this message finds you well. We are pleased to inform you that we have implemented the necessary CSS snippet to address your requirements. You can view the snippet at the following link: https://prnt.sc/zTBZKAeqtA_v.

Additionally, we have provided a screenshot of the resulting changes here: https://prnt.sc/-lFoG1Y6UXvO.

Could you please review the modifications at your earliest convenience and let us know if they meet your expectations?

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Julien,

I hope this message finds you well. We noticed that you are utilizing the XStore Single Product Builder feature based on Elementor. To enhance your single product templates, it is necessary to incorporate the “Add to Cart” widget within the content of your Single Product. For a detailed guide on how to proceed, please refer to our documentation at the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/.

Should you require further assistance, kindly provide us with the correct wp-admin access credentials. This will enable us to offer more comprehensive guidance.

Best regards,
Jack Richardson
The 8Theme Team

Hello @KSP ELECTRONICS
Please, check our reply -> https://www.8theme.com/topic/hello-i-am-struggling-in-customizing-header-search-bar-width/page/2/#post-415950.
Kind regards, Jack Richardson

Dear @YSO,

We hope this message finds you well. We would like to clarify that we have not switched to the default editor. If this change occurred inadvertently, we sincerely apologize for any inconvenience caused. We are pleased to hear that you have resolved the issue.

Regarding the ‘Xstore Linked Variations,’ please note that this feature can be found on the Sales Booster page. Should you find it unnecessary, you are welcome to deactivate it at your convenience.

Thank you for your attention to these matters. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @KSP ELECTRONICS,

I hope this message finds you well.

Upon attempting to edit your header, we noticed that it is currently in edit mode from your side. To proceed with the modifications as per our previous recommendations, please deactivate the current mode using the instructions provided here: https://prnt.sc/A6sGOwGWTn6j.

Regarding your inquiry about configuring the Single Product page, all necessary widgets for the Single Product Builder are available, allowing you to add or remove as needed. But if you need require additional customization rather than addressing a bug or issue with our theme. For guidance on using the Single Product Builder with Elementor, you may refer to our documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/. Should you require further customization, please submit a request via our customization panel here: https://www.8theme.com/account/#etheme_customization_panel.

Please note, the marquee widget may not perform optimally on responsive devices, and currently, there are no perfect solutions to rectify this except for making the font-sizes for each devices. We recommend considering an alternative widget, such as Carousel Anything, or opting to hide the marquee widget and display another suitable for smaller devices only.

Also, it is vital to admit that our reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Thank you for your attention to these matters. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Bagwani,

We hope this message finds you well. We are pleased to inform you that we have successfully updated the plugins on your website (https://prnt.sc/SrKm79svAJPj) and no errors are displayed now. Could you please take a moment to review the changes at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Kristjan,

I hope this message finds you well.

We have not observed the issues you mentioned in our demo environment. However, to assist you further, could you please provide us with a video demonstrating the problem? This will help us in identifying and addressing the issue more effectively.

Additionally, as per our support policy, we do not offer additional customization services. If you are not prepared to migrate your Cart page to the builder where this option is available, we may be unable to determine the cause of the issue.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @HUSSTLE,

I hope this message finds you well.

We are currently in the process of developing a comprehensive article for our documentation, focusing on the newly launched feature of search analytics. I would like to briefly introduce you to the XStore Search Analytics, an exclusive tool crafted to provide detailed insights into how your customers search for products on your website.

This robust tool offers deep insights into your customers’ search behaviors, enabling you to discern which products are in high demand. Such knowledge allows you to better align your inventory with customer needs. Additionally, it helps you identify products that customers are searching for but are currently unavailable on your site—providing you with an excellent opportunity to expand your offerings and potentially increase sales.

The analysis is derived from the AJAX search results that customers input in the search form on our website. We believe that experiencing this feature firsthand is far more beneficial than merely reading about it.

Thank you for your attention, and we look forward to your feedback.

Best regards,
Jack Richardson
The 8Theme Team