Jack Richardson

Dear @Kestutis,

We hope this message finds you well.

We would like to inform you that the current header element utilizes a different structure for displaying its components. However, we have implemented the requested changes using the “Widget 01” element within the header builder. You may now review the results at your convenience.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Gizmo,

We hope this message finds you well.

We noticed that your website currently displays an empty header section, as shown in the following screenshot: https://prnt.sc/GbtnFTFrMU1Y. This issue appears to be due to the majority of widgets being disabled in your header settings: https://prnt.sc/32R8Y3oW6Ooj.

To assist you, we have reactivated all header widgets and added custom content to ensure that the header is now visible on your pages. You may further customize your header by importing a template from XStudio (please refer to this guide: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/) or by creating your own custom header content.

Additionally, we recommend reviewing the following article from our documentation to help improve your website’s performance: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

Lastly, please make sure to clear your CDN cache. If you continue to experience issues with image loading, kindly provide us with screenshots or a short video demonstrating the problem so that we can offer appropriate solutions.

Best regards,
The 8Theme Team

Hello @sabi

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance – Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Kind regards, Jack Richardson
The 8theme’s team

Dear @RichPoetry,

We hope this message finds you well.

We kindly ask you to check your homepage again. Our team has improved the code, and you should now be able to see the wishlist icon displayed on each custom-created product.

Please find the updated code below:

add_shortcode('etheme_child_xstore_wishlist', 'child_theme_wishlist');

function child_theme_wishlist($atts, $content = null) {
    if ( !class_exists('\XStoreCore\Modules\WooCommerce\XStore_Wishlist') ) return;
    
    $wishlist_instance = \XStoreCore\Modules\WooCommerce\XStore_Wishlist::get_instance();
    global $product;
    
    if ( ! $product ) {
        $product = wc_get_product();
    }
    
    if ( ! $product ) return;
    
    ob_start();
    $wishlist_instance->print_button($product->get_ID());
    return ob_get_clean();
}

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @CuteVirus,

We hope this message finds you well.

It appears that the issue you are experiencing is due to the “Header Overlap” setting, which is currently causing your header to overlap the page content. To resolve this, we recommend creating multiple headers using Elementor’s display conditions.

You can configure one header with the overlap option enabled specifically for the homepage, and create a separate header for the rest of the website with the overlap option disabled. This approach allows you to maintain the desired design on the homepage while ensuring proper content display across other pages.

As a temporary measure, you may also try disabling the header overlap setting to see if it resolves the issue. If the problem is resolved, you can proceed with the solution mentioned above.

For further guidance, please refer to our documentation:
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Best regards,
The 8Theme Team

Dear @RichPoetry,

We hope this message finds you well.

As you are currently using the editor (please refer to the screenshot: https://prnt.sc/hNs9LSNUgHzG), we are unable to apply direct content modifications at this time.

However, we kindly suggest using the following shortcode instead: https://prnt.sc/pmy1VtmXFnVh.

To ensure the shortcode functions correctly, we have added the following custom code (https://prnt.sc/WHg39A9lHTaB) to your child theme’s functions.php file:

add_shortcode('etheme_child_xstore_wishlist', 'child_theme_wishlist');

function child_theme_wishlist($atts, $content = null) {
    if ( !class_exists('\XStoreCore\Modules\WooCommerce\XStore_Wishlist') ) return;
    $wishlist_instance = \XStoreCore\Modules\WooCommerce\XStore_Wishlist::get_instance();
    ob_start();
    $wishlist_instance->print_button();
    return ob_get_clean();
}

Please let us know if you need any further assistance.

Best regards,
The 8Theme Team

Dear @Kulimary,

We hope this message finds you well.

We have reviewed your inquiry and would like to inform you that the custom stock2 details are visible in the product catalog, as shown in the following screenshot: https://prnt.sc/GJraCVnbwl9Y. Additionally, the “Add to Cart” button is displayed below the product.

If you still require assistance or if there is anything specific you would like us to clarify, please do not hesitate to let us know. We are here to help.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Kulimary,

Thank you for reaching out.

In order to assist you with your inquiry, we kindly ask that you provide us with access to your site. This will allow us to review the modifications you have implemented and offer appropriate suggestions to display the desired information on the Shop page.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Filip,

Thank you for reaching out.

We kindly recommend that you contact the support team of the third-party plugin you are using to add custom fields. They will be best equipped to inform you whether their plugin supports displaying these fields in the WooCommerce PDF Invoices plugin.

This functionality is typically addressed in the plugin’s documentation, as it pertains specifically to their features and compatibility.

Should you have any further questions, please feel free to let us know.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Kestutis,

We hope this message finds you well.

Unfortunately, we are currently unable to access your website due to a fatal error. To assist in resolving this issue, we kindly recommend enabling the following option in your Theme Options under Speed Optimization: “Disable native WordPress lazy loading.”

Once this setting is activated, please check your website again to see if the issue persists.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @regencycigaremporium,

Thank you for reaching out.

We would like to inform you that the fix you mentioned will be included in our upcoming update, along with several optimization improvements aimed at enhancing page loading speed across the site.

If you are interested, we can provide you with access to our beta version for testing purposes. Please note that this version is still in development and may contain some issues that we are currently working to resolve. Your feedback would be highly valuable and could help us further improve the final release.

We recommend testing the beta version on a staging environment to avoid any disruptions on your live website. We look forward to hearing your thoughts and feedback on the testing.

Best regards,
Jack Richardson
The 8Theme Team

Hello @andres

If you would like to have same snippet applied for checkout page you can add next one:

@media (max-width: 767px) {
body.special-cart-breadcrumbs.woocommerce-checkout:has(.elementor-location-header) .page-heading {
padding: clamp(35px, 12vw, 170px) !important;
}
}

Kind regards, Jack Richardson
The 8theme’s team

Dear @Tal,

1. If you are using any translation plugins, please note that you can configure conditions to display specific boosters only for selected languages. Should you require further assistance, kindly provide us with more details about the booster you wish to make RTL-compatible, along with the URL of the page displaying its current layout.

2. The features you mentioned are scheduled to be included in the upcoming update, which is expected to be released within the next 2–3 weeks.

Best regards,
Jack Richardson
The 8Theme Team

Dear @RichPoetry,

Thank you for reaching out.

Unfortunately, it is not possible to overwrite such files directly from a child theme. However, you can achieve a similar design by applying custom CSS in combination with the widget you are currently using.

Alternatively, we recommend exploring Elementor’s Loop Builder feature, which may offer the flexibility you need. You can find more information about it here: https://elementor.com/blog/introducing-the-loop-builder/

Kind regards,
Jack Richardson
The 8Theme’s Team

Hello @buf
Please, check private content.
Also, please, provide us the screenshot or video of the issue as we don’t see the issue on your web-site from incognito browser -> https://gyazo.com/f5b3592bc40230193ed059f88c416c67.
Kind regards, Jack Richardson
The 8theme’s team