Forum Replies Created

Viewing 30 posts - 331 through 360 (of 16,094 total)
1 2 3 … 11 12 13 … 535 536 537
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 21, 2025 at 08:19

    Hello @elzoghby.com,

    As you are using the Archive Products Builder based on Elementor, we have created a search template to ensure the correct display of search results: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-search-results-page-builder-with-elementor/. You can now test the search functionality to confirm that the correct items are displayed: https://prnt.sc/-PDS4ID9QZBt.

    Regarding the issue with the incorrect display of products in the product filters, we were unable to identify the cause of this problem with only wp-admin access. Therefore, we replaced the “Filter by Product Categories” widget with the default “Product Categories” widget: https://prnt.sc/Jyqqm9gPEkNn.

    Please check the Google Map on your Contact Us page. We have adjusted the widget settings accordingly.

    Concerning the default product sorting, you can configure this option in Theme Options -> WooCommerce -> Product Catalog: https://prnt.sc/KxRBBUbQTZgI. Please note that there are no separate settings to modify sorting options for specific pages or product categories; this can only be achieved through additional customization.

    You can display the product category image assigned to a category in any image-based widget by using Dynamic Tags. For guidance, please refer to the following screenshots: https://prnt.sc/CZQbiYvNMlEg and https://prnt.sc/P_pSJKhdiIaX.

    Best regards,
    Jack Richardson
    8Theme Team

    #460416 Copied In reply to: Multiple support issues with a new installation
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 21, 2025 at 07:29

    Hello @IMR,

    Thanks for providing us the access to your staging web-site. In order to assist you more effectively, could you please provide your responses to the questions we have asked several times before?

    Could you please share your feedback on the testing you performed after disabling the mentioned plugins (https://www.8theme.com/topic/email-builder-active-but-new-order-details-are-blank-except-when-resending-through-order-itself/#post-460147)?

    Additionally, we requested that you contact your hosting provider to review the server logs and any related errors, as this information could help us better understand the issue with the email template. Could you please let us know their response to your request?

    Your answers to these questions will help us identify the areas to focus on when searching for a solution. Without this information, it is difficult to determine the appropriate fix, and it is possible that certain server settings may be blocking emails containing custom content.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460412 Copied In reply to: Email builder active but new order details are blank except when resending through order itself
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2025 at 20:31

    Hello @Farhad,

    Please check it now. We have re-added the missing shortcode for the footer content: https://prnt.sc/ekRR7e8cjKY8.
    You can see the frontend result here: https://prnt.sc/ZfsY_KQVbFvB.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460391 Copied In reply to: the footer is not shown on our website after the recent update
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2025 at 16:59

    Hello @Jack Richardson,

    Thank you for your message and for the update.

    We appreciate the information regarding the WP Rocket plugin installation. It’s good to know that the site appears stable at the moment. Please continue testing, and let us know if you notice any issues.

    In this case, we suggest to keep the custom coding to ensure proper functionality and compatibility.

    Please keep us informed of your test results, and we’ll be happy to assist further if needed.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    #460379 Copied In reply to: How can I configure the cart to open in the sidebar instead of popping up when a product is added to
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2025 at 15:52

    Hello @DashDoor,

    Please check it now. There were a few duplicate elements in your mobile menu content (see: https://prnt.sc/i1yxgC92y5Kq). We have removed the duplicated ones, and the menu should now display correctly.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460373 Copied In reply to: Request to Fix Duplicate Menu Items on Homepage
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2025 at 15:21

    Hello @Jack Richardson,

    In our previous correspondence, we configured the LiteSpeed Caching plugin with the necessary additional script exclusions. Following that, you reported an issue with upsells not being displayed in your mini-cart. We resolved this by adding the following code snippets (https://prnt.sc/sBZYTGYo3hov) to your child theme’s functions.php file.

    At present, the mini-cart opens correctly when an item is added to the cart, and the upsells are displayed as expected (https://gyazo.com/c54bb519d5bf6dcc3a25f1b3c82bcfd0).

    Could you please let us know if you are still experiencing any issues? If so, kindly specify which browser you are using for testing and provide a video demonstrating the problem so that we can investigate it in detail.

    Best regards,
    Jack Richardson
    8Theme Team

    #460372 Copied In reply to: How can I configure the cart to open in the sidebar instead of popping up when a product is added to
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2025 at 13:51

    Hello @chutipao,

    You can add the following custom CSS in Theme Options -> Theme Custom CSS -> Global CSS to create a single-column layout for your product reviews: 

    body #reviews #comments,  
body #reviews #review_form_wrapper {  
    width: 100%;  
    --comments-columns-space: 0px;  
}

    If you need any further assistance, please clarify your request in more detail and include screenshots of the desired result.

    Best regards,
    Jack Richardson
    8Theme Team

    #460368 Copied In reply to: I want to turn off products review feature
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2025 at 13:36

    Hello @Omar Quddam,

    We are the support team for our products only. However, your request appears to be related to the Google Merchant configuration setup and their store validation process. We recommend reviewing their documentation or submitting your questions through their contact form at https://support.google.com/merchants/.

    Thank you for your understanding and for respecting our support guidelines.

    Best regards,
    Jack Richardson
    8Theme Team

    #460365 Copied In reply to: Issue with Misleading Product Descriptions in Google Merchant
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2025 at 12:55

    Hello @chutipao

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Also, provide us details of what you are using so we could check the plugin’s settings.

    Kind regards, Jack Richardson
    The 8theme’s team

    #460357 Copied In reply to: I want to turn off products review feature
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2025 at 12:49

    Dear @Omar Quddam,

    The issue related to the notice in your Google account is not caused by a bug in our theme. It appears that the product descriptions on your website do not accurately describe the products. Based on our inspection (see: https://prnt.sc/y3W1JWagG1HZ), it seems that some descriptions were generated using ChatGPT, and Google may have identified these tags as AI-generated, which resulted in the reported errors.

    We recommend reviewing the guidance provided in your Google account regarding this issue. You may also find helpful information in articles discussing similar cases, for example: https://www.bigstarcopywriting.com/blog/blog-copywriting/12-product-description-problems/.

    You can try switching to another theme, but the same errors are likely to appear, as they are related to the product descriptions themselves. These should be corrected locally based on your specific products.

    Best regards,
    Jack Richardson
    8Theme Team

    #460356 Copied In reply to: Issue with Misleading Product Descriptions in Google Merchant
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2025 at 08:24

    Hello @Recep,

    You may activate the cache plugin and test the reported issues. We are confident that these issues should also be resolved when the cache plugin is in use.

    Best regards,
    The 8Theme Team

    #460335 Copied In reply to: How can I configure the cart to open in the sidebar instead of popping up when a product is added to
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2025 at 08:13

    Hello @elzoghby.com,

    We have temporarily disabled the XStore Core and other plugins related to our theme (https://prnt.sc/DlwHloo_ljl3) and switched to the default WooCommerce theme, Storefront. After checking the issue with the incorrect URLs of your product categories, we found that the problem still persists (https://prnt.sc/yoowPbzz98ZD), showing URLs such as yourwebsite.com/shop-our-catalog/accessories.html (as an example).

    This debugging process indicates that the issue is not related to our theme but rather to your server configuration or modifications made to your database. Since you have the “Database Manager – WP Adminer” plugin installed, which allows access and modification of database tables, we searched for the string “shop-our-catalog” and found a table containing custom URL rewrites for product categories (https://prnt.sc/_tXVOwvubEu4). This table is not a default one from WordPress, our theme, or WooCommerce.

    Upon further inspection, we disabled the plugins on your website one by one. When we disabled the “LitExtension SEO Plugin” (https://prnt.sc/aYpISEkp3KZ_), the URLs displayed correctly (https://prnt.sc/CQbCdDZmkPkA).

    To resolve this issue, please contact the author of that plugin, as our support covers only our own products. Fixing issues caused by third-party plugins is beyond our support scope and restricted by Envato’s privacy policy.

    For now, we have left the mentioned plugin disabled so that you can test the previous filtering and Google Map issues you experienced.

    Best regards,
    Jack Richardson
    8Theme Team

    #460333 Copied In reply to: Multiple support issues with a new installation
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2025 at 19:37

    Hello @elzoghby.com

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Kind regards, Jack Richardson
    The 8theme’s team

    #460298 Copied In reply to: Multiple support issues with a new installation
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2025 at 18:18

    Hello @Recep,

    Unfortunately, the FTP account access information provided does not appear to be correct. Please review the details in the private content section.

    The good news is that we have found a solution for your case. We have tested the issue on real devices, and the upsell products are now displayed correctly. Kindly check from your side to confirm.

    Kind regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #460295 Copied In reply to: How can I configure the cart to open in the sidebar instead of popping up when a product is added to
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2025 at 10:56

    Hello @Recep,

    Could you please provide us with temporary FTP access to your website and grant permission to perform debugging? During this process, some notices or errors may temporary appear on the web-site. This will allow us to investigate the cause of the issue by reviewing the product display conditions in the theme files.

    Best regards,
    Jack Richardson
    8Theme Team

    #460260 Copied In reply to: How can I configure the cart to open in the sidebar instead of popping up when a product is added to
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2025 at 09:45

    Hello @Cookster Creative,

    We recommend trying a separate plugin for the Free Shipping feature to see how it works with your current setup.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460255 Copied In reply to: Sales Booster – Shipping Progress Bar in Basket calculating incorrectly with Multi-Buy Discount
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2025 at 08:50

    Hello @Recep,

    Following your previous requests, we have improved the LiteSpeed settings for the JavaScript exclusions: https://prnt.sc/NZJt4rvg3Kmw.

    Regarding your inquiry about switching the cache plugin, we recommend trying the WP Rocket plugin, which is widely used and highly regarded by many of our customers as one of the best caching solutions.

    Additionally, you can find a detailed article on optimizing the plugin settings here: https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460243 Copied In reply to: How can I configure the cart to open in the sidebar instead of popping up when a product is added to
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2025 at 07:25

    Hello @loremstyle,

    We have temporarily activated the “Disable Pjax pagination” option in Theme Options → Speed Optimization while we work on finding a permanent solution to this issue.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460234 Copied In reply to: Price filter not showing the proper products according to range or the slider
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2025 at 07:24

    Hello @elzoghby.com,

    As we mentioned earlier, we were unable to locate where the following type of link was configured: yourweb-site.com/shop-our-catalog/accessories.html. This link does not originate from our theme options.

    Regarding the following URLs: 

    yourweb-site.com/shop/?filter_cat=accessories  
yourweb-site.com/product-category/accessories

    We recommend using next URL format “yourweb-site.com/product-category/accessories” if you need to include such links within your content. The format with ?filter_cat=accessories is used only in the “Filter by Product Categories” widget and loads a specific script on the page where the widget is applied to correctly display the filtered content so such type of url is not recommended for global usage.

    Best regards,
    Jack Richardson
    8Theme Team

    #460232 Copied In reply to: Multiple support issues with a new installation
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2025 at 07:18

    Hello @IMR,

    Unfortunately, we are unable to access your staging website due to server issues on our end. In this case, could you please provide us with feedback on your testing after disabling the mentioned plugins (https://www.8theme.com/topic/email-builder-active-but-new-order-details-are-blank-except-when-resending-through-order-itself/#post-460147)? You may perform this test on the staging site if it loads correctly on your side.

    Also, we asked you to contact to your hosting provider to check the server logs and the errors shown there as it could help understand the issue of such email template. What is his response for your request ?

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460230 Copied In reply to: Email builder active but new order details are blank except when resending through order itself
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2025 at 21:00

    Hello @elzoghby.com,

    You are currently viewing the Post categories, but you need to enable the Product categories in the Screen Options. Once activated, you will be able to add product categories to your menus. You can refer to the following example of the configuration: https://gyazo.com/8f7c6cd6ecf6e3e2eb2089f4ca6fa0b3.
    For more information about Screen Options, please visit the following article: https://wordpress.org/documentation/article/appearance-menus-screen/#screen-options.

    Regarding your question about the permalink structure, you can modify the structure of your pages, posts, and taxonomies here: https://prnt.sc/GStCVAELOrAs. However, the structure currently in use does not appear to be configured through these options. It seems that it may have been modified either through custom code or directly on your server, which falls outside the scope of our support.

    Best regards,
    Jack Richardson
    8Theme Team

    #460207 Copied In reply to: Multiple support issues with a new installation
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2025 at 20:51

    Hello @martijntje

    We fixed the mentioned issues, please, check now.

    KInd regards, Jack Richardson
    The 8theme’s team

    #460206 Copied In reply to: Adding XStore products via WPBakery breaks links
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2025 at 17:07

    Hello @Recep,

    We have checked the issue on a real device and confirmed that certain products are not being displayed. However, this issue does not appear when using the responsive mode on a desktop device.

    Could you please confirm whether you have cleared or disabled the CDN caching on your website, as this might be causing the issue?

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460195 Copied In reply to: How can I configure the cart to open in the sidebar instead of popping up when a product is added to
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2025 at 16:57

    Hello @loremstyle

    Please, check now. We made some modification in your Theme Options.

    Kind regards, Jack Richardson
    The 8theme’s team

    #460193 Copied In reply to: Price filter not showing the proper products according to range or the slider
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2025 at 16:51

    Hello @martijntje,

    Could you please check it now? We have identified a global solution that previously prevented the subsequent heading from displaying correctly when the custom product design was shown on the page.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460190 Copied In reply to: Adding XStore products via WPBakery breaks links
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2025 at 14:49

    Hello @ahmet hakan,

    We apologize if our previous explanation was unclear. The wp-admin access you provided appears to be incorrect. Kindly verify the credentials before sharing them with us, and please respect our support hours. At this time, we are still unable to review the issue from our side.

    Best regards,
    Jack Richardson
    8Theme Team

    #460185 Copied In reply to: Severe CPU Overload and 503 Errors Triggered When Enabling Elementor on XStore Theme
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2025 at 14:22

    Hello @martijntje

    Please, check private content.

    Kind regards, Jack Richardson
    The 8theme’s team

    Please contact administrator
    for this information.
    #460182 Copied In reply to: Adding XStore products via WPBakery breaks links
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2025 at 13:39

    Hello @martijntje,

    We have reviewed several possible causes of the issue and found that certain filters in custom product design appear to be modifying the WPBakery Heading widgets. To investigate this matter in detail, could you please provide us with temporary FTP access to your website in the private content section?

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460180 Copied In reply to: Adding XStore products via WPBakery breaks links
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2025 at 10:54

    Hello @Saira,

    Thank you for your kind message. We are glad to know that all the issues have been successfully resolved.
    Please feel free to contact us anytime if you need further assistance.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    #460170 Copied In reply to: Emergency Support Required – Mobile Submenu Opening/Closing Issue
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2025 at 10:53

    Hello @ahmet hakan

    The access you provided is not correct for us (screenshot attached in private content).

    Also, could you please, provide us a feedback on our request:

    Additionally, we kindly ask you to perform the test with a short delay (approximately 20–30 seconds) after activating or deactivating the mentioned widget, as this delay may be necessary for accurate testing results.

    Kind regards, Jack Richardson
    The 8theme’s team

    Please contact administrator
    for this information.
    #460169 Copied In reply to: Severe CPU Overload and 503 Errors Triggered When Enabling Elementor on XStore Theme
  • 1 2 3 … 11 12 13 … 535 536 537
    Viewing 360 results - 331 through 360 (of 16,094 total)
Viewing 30 posts - 331 through 360 (of 16,094 total)
1 2 3 … 11 12 13 … 535 536 537

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