Dear @azicard,

We hope this message finds you well.

Could you kindly confirm whether the issues you are currently experiencing were not present before and only appeared after the recent update to version 9.4 of our theme? Additionally, we would like to request FTP access to your website so that we can investigate the possibility of adding compatibility between your plugin and the custom quantity feature for products.

Please note that while our theme may not be compatible with all plugins available on the market, we are always willing to explore potential solutions to enhance compatibility.

Thank you for your cooperation, and we look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

Dear @TheOne,

I hope this message finds you well.

We would like to inform you that we currently do not offer pre-built templates specifically for waitlist emails. However, you can easily create your own by using the email builder to design a new template. Once created, you can assign the template type to one of the available options, as shown here: https://prnt.sc/GUSBTglG1XHe.

Additionally, you can find the necessary shortcodes for use in waitlist content at the following link: https://prnt.sc/Mz5gku_C7v-y.

Should you have any further questions or need assistance, please don’t hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @dressfaktory,

We hope this message finds you well.

Please be informed that our response times may vary. Typically, we aim to respond within 24 hours from Monday to Friday, and within 48 hours over the weekend (Saturday-Sunday). However, we often manage to reply sooner. We kindly request that you refrain from submitting multiple requests for the same issue, as this will not expedite the response process.

Regarding the issue you are experiencing with the ‘Single Product Gallery,’ it appears to be caused by custom snippets you have added in the following area: (https://prnt.sc/k4juDmwLnJEm). This issue is related to your custom modifications and is not a bug within our theme.

As for your inquiry about the plugin compatibility, please note that the plugin in question is developed by a different company, as indicated in the plugin details in your screenshot. While the plugin is generally compatible, it seems to encounter issues with a specific WooCommerce feature called ‘High Performance Order Storage.’ Since this plugin interacts with customer orders, this feature should be deactivated for the plugin to function correctly.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team

Dear @Lokman,

We hope this message finds you well.

We have already responded to your inquiry in the following topic: (https://www.8theme.com/topic/i-have-an-issue-with-shop-page-when-i-go-to-page-50-i-have-this-error-there-has-been-a-critical/#post-422038). Kindly refrain from submitting duplicate requests, as it causes our support team to work on the same issue multiple times, which is not efficient. We kindly ask for your patience while we address your original post.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Hello @ziga32
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind regards, Jack Richardson

Hello @Lokman
Could you please, check now ?
Kind regards, Jack Richardson

Dear @Mohammed Hsanin,

Thank you for reaching out to us.

As per your message, you have conducted a test using the default Storefront theme and encountered the same issues with that theme active. Based on this, we can conclude that the issue you are experiencing is not related to our theme, but rather to the WooCommerce plugin or your server’s redirection configurations.

We kindly ask for your understanding regarding our position and the support guidelines on our forum. Our support is limited to bugs and issues directly related to our products. Since the issue persists even with the default theme, it is not connected to our theme.

We recommend that you contact your hosting provider for further assistance. Additionally, you may want to submit your query to the WooCommerce support team via the following link: https://wordpress.org/support/plugin/woocommerce/.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Grace,

We hope this message finds you well.

We noticed that the breadcrumbs element on your site was set to “position: absolute,” which caused layout shifts across different devices. To resolve this, we have adjusted the element to “static” and positioned it above the product title widget.

We kindly recommend reviewing the Elementor editor documentation to enhance your skills in using the editor effectively. You can find helpful guides and tutorials here: https://elementor.com/academy/guides-and-tutorials/. The layout issues you encountered are likely due to a lack of familiarity with the editor, and improving your understanding will help prevent similar issues in the future.

Please note that our support team is dedicated to assisting with issues related to the products developed by our team. However, we are unable to provide additional customizations for individual customers, as this falls outside the scope of our support services.

We appreciate your understanding and adherence to the guidelines of our support forum. As per the Envato privacy policy, our support is limited to addressing bugs or issues directly related to our products. For more information, please refer to the Envato support policy here: https://themeforest.net/page/item_support_policy.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Support Team

Dear @JiPanditJI,

We hope this message finds you well.

Could you kindly provide us with additional details regarding the issue you’re experiencing on mobile devices? Screenshots, videos, or any other relevant information would be greatly appreciated, as we were unable to identify any issues on your website when accessed from a mobile device.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

Dear @Gracu_,

We hope this message finds you well.

We would like to inform you that our new Elementor product widgets have been built from scratch and do not utilize the default WooCommerce hooks or filters within their content. It appears that your Google Tag Manager plugin adds custom HTML to the standard WooCommerce hooks.

In this case, we recommend reaching out to the plugin’s author to inquire about how to integrate their required code for Google Tag Manager with custom-built product structures.

Additionally, we kindly request that you provide us with the correct FTP access. This will allow us to investigate the issue further and potentially offer a solution. If feasible, we may also consider implementing the necessary adjustments in our theme in a future update, depending on the results of our review of the plugin’s code.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @inforena,

I hope this message finds you well.

We would like to inquire about the status of your server log. Have you had the opportunity to reach out to your hosting provider to request detailed information regarding the error logs?

We have not encountered similar issues on other websites, which makes it challenging to pinpoint the cause of the problem on your site. Additionally, we previously recommended testing the site with default themes. Were you able to do so? Furthermore, have you tried deactivating the plugins one by one to identify if any of them might be responsible for the issue?

We appreciate your cooperation and look forward to your feedback.

Best regards,
8Theme Team

Dear @Saleh,

Please note that response times may vary. Typically, we respond within 24 hours from Monday to Friday, and within 48 hours over the weekend (Saturday-Sunday). However, we often reply sooner. Kindly avoid submitting multiple requests for the same issue, as this will not expedite the response time.

Thank you for reaching out. You are correct that a different hook should be used for the widget in question. Below is a hook you can try incorporating into your custom code:

$(document).on('et_ajax_element_loaded', function (event, data) {
    if (data.element == 'etheme_products'){
        console.log('custom code started to show');
    }
});

We hope this helps. Should you have any further questions or need additional assistance, please don’t hesitate to contact us.

Best regards,
Jack Richardson
8Theme Team

Dear @Inforena,

We hope this message finds you well.

We are reaching out again as we are still unable to load your website. It appears that our previous inquiry may have been overlooked, so we kindly ask for your attention to the following question:

“Have you considered downgrading the PHP version to something like v8.1?”

Additionally, we previously recommended that you contact your hosting provider regarding this issue, as the server logs may provide more detailed information about the problem.

We appreciate your prompt attention to this matter and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

Dear @inforena,

I hope this message finds you well.

Have you considered downgrading the PHP version to something like v8.1? Please note that we are not experiencing similar issues on our websites, which suggests that this may be a localized issue specific to your website. It might be resolved by adjusting your WordPress settings or making necessary modifications.

Should you need further assistance, please feel free to reach out.

Kind regards,
Jack Richardson
8Theme Team

Dear @Hassan,

I hope this message finds you well.

Could you kindly review the following screenshot: https://prnt.sc/XDfLrKbt0o4w. We would appreciate it if you could provide us with the steps you follow to search for this product and how it appears in your search results.

Thank you in advance for your cooperation.

Best regards,
Jack Richardson
8Theme Team