Forum Replies Created

Viewing 30 posts - 3,181 through 3,210 (of 17,792 total)
1 2 3 … 106 107 108 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @mo,

    We hope this message finds you well.

    We would like to inform you that the solution for the Product Gallery widget on the Single Product template has been successfully implemented, as referenced in the following reply: https://www.8theme.com/topic/issue-with-thumbnail-slider-on-woocommerce-product-page/#post-436136.

    Additionally, we have applied the same custom CSS solution (https://prnt.sc/-CEbMSkkQqEA) to the specific single product layout you created. Should you wish to design new single product layouts with similar conditions, you are welcome to utilize the same approach.

    If you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451427 Copied In reply to: product variation gallery not working correctly when build single product page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Pille,

    We hope this message finds you well.

    Could you kindly upload a video demonstrating the issue using a file-sharing service such as https://fex.net/ or https://wetransfer.com? This will allow us to review the matter in greater detail and conduct accurate testing on our end.

    Please note that we have tested the functionality on our side and did not encounter any issues. To assist you further, we would appreciate it if you could let us know which devices you are using. Additionally, if possible, we kindly ask you to test the issue on your staging website using a default theme such as Storefront. This will help us determine whether the problem is theme-related.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451416 Copied In reply to: olajkultura.hu webshop checkout menu can’t load the shipping and pay method
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Pille,

    Thank you for providing access. However, the credentials currently do not have administrator permissions, which prevents us from accessing the dashboard for a proper review.

    We kindly ask you to provide the correct access with the necessary administrative rights so we can proceed accordingly.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451412 Copied In reply to: olajkultura.hu webshop checkout menu can’t load the shipping and pay method
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @kmc,

    We hope this message finds you well.

    Following our analysis of the user statistics, we did not observe any unusual IP activity. Additionally, the CPU usage appears to be within normal parameters, as shown in the following screenshot: https://prnt.sc/4Jb5zrG-j7tt.

    Given this information, we kindly suggest reaching out to your hosting provider to investigate the server-related issues you are experiencing. It seems that the 503 errors may be linked to the server configuration rather than the theme installed.

    Please let us know if there is anything else we can assist you with.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451411 Copied In reply to: Server 503 error backoffice for products
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Yurii,

    We hope this message finds you well.

    Kindly check the issue now. We have forcefully disabled the lightbox for review images, as it appears that certain scripts within Elementor or other plugins were triggering the lightbox upon the initial page load.

    Please let us know if the issue persists or if you need any further assistance.

    Best regards,
    The 8Theme Team

    #451397 Copied In reply to: The reviews picture appearing when loading a product page.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Pille,

    We kindly ask that you avoid creating duplicate topics. Please wait for a response on the original thread:
    https://www.8theme.com/topic/olajkultura-hu-webshop-checkout-menu-cant-load-the-shipping-and-pay-method/#post-451391

    This topic has been closed due to duplication.

    Thank you for your understanding.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451393 Copied In reply to: olajkultura.hu webshop checkout load problem
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Pille
    Could you please, provide us the correct wp-admin so we could check for the solutions ?
    Kind regards, Jack Richardson
    The 8theme’s team

    #451391 Copied In reply to: olajkultura.hu webshop checkout menu can’t load the shipping and pay method
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Pille,

    I hope this message finds you well.

    Could you please provide us with the correct wp-admin access credentials so that we may investigate the issue further and assist you in finding a solution?

    Alternatively, you may try manually deactivating all plugins except for the following:

    – XStore Core
    – Elementor
    – Pro Elements
    – WooCommerce

    After doing so, please check if the issue persists.

    Thank you for your cooperation.

    Kind regards, Jack Richardson
    The 8theme’s team

    #451378 Copied In reply to: olajkultura.hu webshop checkout load problem
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @mo
    Please, check the issues now. Those requested ones should be fixed now. We implemented few improves in your single product builder and xstore-child/functions.php file
    Kind regards, Jack Richardson
    The 8theme’s team

    #451278 Copied In reply to: product variation gallery not working correctly when build single product page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Omar Quddam,

    We hope this message finds you well.

    We would like to inform you that there were some conflicts related to multiple countdowns displayed on your single product page. As a result, the countdown is now being forcefully displayed within the single product content to ensure proper functionality.

    If the main issue addressed in this topic has been resolved to your satisfaction, we kindly ask you to mark the topic as closed.

    Thank you for your understanding.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451273 Copied In reply to: Discount counter not working on product page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @TheOne
    Please, check now.
    Kind regards, Jack Richardson
    The 8theme’s team

    #451271 Copied In reply to: Website crash when woocommerce is disabled
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Omar Quddam
    Please, check now.
    Kind regards, Jack Richardson
    The 8theme’s team

    #451252 Copied In reply to: Discount counter not working on product page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Omar Quddam

    The url of such page was not attached in your reply so please, update the details.
    We cannot find such page based on your screenshot only.

    Kind regards, Jack Richardson
    The 8theme’s team

    #451244 Copied In reply to: Discount counter not working on product page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Omar Quddam

    If the issue is also present on products that do include a countdown, we kindly ask you to share the URLs of both the affected product and a product where the countdown is functioning correctly. This will help us investigate the matter more effectively.

    Currently we checked but your products does not have schedule time for sale so the countdown may not be shown on your products.

    Kind regards, Jack Richardson
    The 8theme’s team

    #451236 Copied In reply to: Discount counter not working on product page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Semah,

    Thank you for reaching out.

    Please note that the stretch section can only be implemented manually using a CSS-based solution, as we are unable to modify the existing content of our customers’ websites through theme updates.

    To achieve the desired effect, we recommend disabling the “Stretch Section” option in your section settings. Then, in the Advanced tab of the section, please add the following CSS class: xstore-stretch-section.

    For your reference, you may review the configuration we have already applied to a section on your homepage.

    Should you have any further questions, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451231 Copied In reply to: Design Issue After Update – Misaligned Header on “Minimal Fashion 03” Page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @kmc

    In order to investigate the cause of the slow loading on your server – whether it may be due to bot attacks or excessive crawling – we kindly request that you provide us with your cPanel access credentials. This will enable us to conduct a thorough analysis and assist you more effectively.

    For your reference, you may find this related discussion helpful: https://www.8theme.com/topic/my-website-cpu-usage-100-after-this-xstore-theme/#post-450472

    We appreciate your cooperation.

    Kind regards, Jack Richardson
    The 8theme’s team

    #451230 Copied In reply to: Server 503 error backoffice for products
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Omar Quddam,

    We hope this message finds you well.

    Could you please check whether the issue occurs with other products as well, or if it is specific to this particular product? From the video you provided, it appears that the product you opened does not have variations, which may explain why the countdown is hidden.

    If the issue is also present on products that do include a countdown, we kindly ask you to share the URLs of both the affected product and a product where the countdown is functioning correctly. This will help us investigate the matter more effectively.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451228 Copied In reply to: Discount counter not working on product page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @WebLxo,

    We would like to inform you that the custom CSS solution for the button colors has been successfully implemented. Kindly check the private area for further details.

    Should you have any questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #451197 Copied In reply to: How to Change Color of “View Cart” and “Checkout” Buttons in Off-Canvas Cart
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @kmc

    Also, you can check for server logs because you could upload too large files that are not possible to load due to server limits.

    Kind regards, Jack Richardson
    The 8theme’s team

    #451196 Copied In reply to: Server 503 error backoffice for products
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Filip,

    Thank you for your message and for sharing your concerns in detail.

    We truly appreciate your patience and your clear explanation regarding the cart widget. We understand the importance of thoroughly investigating all possible sources of the issue, including the backend flows and any potential loops or conflicts related to the widget’s functionality.

    Please rest assured that we will take a closer look into this specific area of your website as part of our ongoing investigation. Your input is valuable in helping us identify the root cause more efficiently, and we are committed to resolving this matter as quickly as possible.

    Thank you once again for your cooperation and continued trust in our support.

    Best Regards,
    8Theme’s Team

    #451195 Copied In reply to: Laggy frontend when logged into the backend
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @jk92386,

    We hope this message finds you well.

    Kindly take a moment to review the following topic: https://www.8theme.com/topic/page-edit-elementor-loading-problem-issue/. It appears that you are experiencing a similar issue, which is likely related to your server configuration.

    We recommend reaching out to your hosting provider to resolve this matter.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #451193 Copied In reply to: Cant Edit Pages with Elementor. What am I doing wrong?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @jk92386,

    We hope this message finds you well.

    Kindly take a moment to review the following topic: https://www.8theme.com/topic/page-edit-elementor-loading-problem-issue/. It appears that you are experiencing a similar issue, which is likely related to your server configuration.

    We recommend reaching out to your hosting provider to resolve this matter.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #451194 Copied In reply to: Cant Edit Pages with Elementor. What am I doing wrong?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @smalameri,

    As indicated in the message from the current widget, in order to use Google Maps correctly, it is necessary to activate the Google Maps API.

    For detailed instructions on how to obtain and activate your API key, please refer to the following link:
    https://developers.google.com/maps/documentation/javascript/get-api-key

    Best regards,
    The 8Theme Team

    #451183 Copied In reply to: When adding Google Maps, my location cannot be included.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @dano111222,

    Thank you for reaching out.

    Please note that the issue you are experiencing is not related to our theme, as indicated by the error path: /plugins/elementor/…

    Since you are using the Elementor Pro plugin, we kindly recommend submitting a support request directly to the Elementor support team for further assistance.

    We appreciate your understanding.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451182 Copied In reply to: Demo content issue with URL adress problem
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Semah
    Please, check now.
    We disabled the stretch section that uses JS scripts for stretching the section and implemented the solution using custom CSS class added to your section on home page.
    Kind regards, Jack Richardson
    The 8theme’s team

    #451181 Copied In reply to: Design Issue After Update – Misaligned Header on “Minimal Fashion 03” Page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @HUSSTLE
    Please, check the solution from next reply -> https://www.8theme.com/topic/auto-scroll-issue-in-single-product-page/#post-422029.
    Kind regards, Jack Richardson
    The 8theme’s team

    #451180 Copied In reply to: Product page “anchor” to stay at top of product page and not default to “description” tab
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @TheOne
    Check the fonts now. Also, you can check the mentioned topic for details.
    Kind regards, Jack Richardson
    The 8theme’s team

    #451179 Copied In reply to: Website fonts don’t load on mobile devices
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @loremstyle,

    We would like to inform you that we have implemented the solution referenced in the following reply:
    https://www.8theme.com/topic/error-when-creating-editing-a-product-get_name-fuction/#post-451003

    Kind regards,
    Jack Richardson
    The 8Theme’s Team

    #451167 Copied In reply to: Unable to edit the Product in Elementor
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @WebLxo,

    Thank you for reaching out.

    Please note that the feature you mentioned is not included in our theme by default, as it was not demonstrated in our official demos. Therefore, it is not a predefined functionality within the theme.

    However, if you would like to customize the content of the products displayed in those specific areas, you may do so by modifying the following file:

    xstore/woocommerce/content-widget-product-slider.php

    To ensure your changes are preserved during theme updates, we recommend copying this file to your child theme directory at:

    child-theme/woocommerce/content-widget-product-slider.php

    From there, you can implement any customizations you require.

    For further details and guidance, please refer to the following forum post:
    https://www.8theme.com/topic/mini-cart-cross-sale-add-add-to-cart-button/#post-436460

    Best regards,
    The 8Theme Team

    #451164 Copied In reply to: Add to Cart Button Missing for Upsell/Cross-sell Products in Off-Canvas Cart
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @luneprint

    Please, check the solution from next reply -> https://www.8theme.com/topic/ajax-product-tab-showing-like-dropdown-in-mobile-view/#post-449833. If you need any other assistance please, provide us the correct wp-admin access to your web-site.

    Kind regards, Jack Richardson
    The 8theme’s team

    #451162 Copied In reply to: Problem with General Tabs on mobile version – Does not display OK
  • 1 2 3 … 106 107 108 … 592 593 594
    3,181–3,210 of 17,792 posts
Viewing 30 posts - 3,181 through 3,210 (of 17,792 total)
1 2 3 … 106 107 108 … 592 593 594