Jack Richardson

Hello @ziga32,

I hope this message finds you well.

We kindly ask for your guidance on how to correctly establish a connection using the provided access, as our recent attempts have been unsuccessful. Alternatively, when you return from your vacation and have the availability, we would greatly appreciate it if you could provide us with the correct FTP credentials or assist us in setting it up.

In the meantime, we hope you are enjoying your well-deserved time off.

Best regards,
The 8Theme Team

Hello @SM,

Thank you for your message.

Could you please confirm if you are referring to a difference between the subtotal displayed in the mini-cart and the total shown on the cart page? If so, please note that the “Subtotal” shown in the mini-cart does not include any applied coupons or discounts. This is the same subtotal that is displayed on the cart page before any discounts are calculated.

Should you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @Darin Philip,

Thank you for reaching out to us.

At the moment, there is no functionality available that allows for placing an additional order in the event that the proposed option is declined. However, we truly appreciate your feedback and will forward your suggestion to our development team for consideration in future updates.

Best regards,
The 8Theme Team

Hello @ziga32,

We hope this message finds you well.

Following our review, we would like to inform you that the correct product categories are indeed displayed only when the “Sort by Name” option is selected. Additionally, we have confirmed that this is the default WooCommerce widget, and no modifications have been made to it through our theme’s code.

In light of this, we kindly suggest the following steps to resolve the issue:

1. Clear the transients as described in the WooCommerce documentation: https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/tools/, and then check the results.
2. Set the widget to sort categories by name to ensure they are displayed correctly.
3. If the issue persists, we recommend reaching out to WooCommerce Support directly, as this widget is part of their default functionality.

Should you have any further questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @John

Regarding your inquiry about security vulnerabilities in the XSTORE CORE plugin, we have addressed and resolved these issues in the Version 9.3.9 / Core plugin 5.3.9 (Security Update) https://xstore.8theme.com/update-history/. For more details, please read our response here: [Security Update on XSTORE CORE] https://www.8theme.com/topic/urgent-vulnerability-in-xstore-is-it-solved/#post-396635

Should you have recently updated your theme and core plugin, please allow some time for your CPanel to clear the cache of the vulnerability results. Alternatively, you may contact their support team to expedite the vulnerability check for your website’s theme/core.

Also, could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @unbelievable digital,

We hope this message finds you well.

We would like to clarify your request to ensure we fully understand your requirements. Are you asking to reset the image carousel so that it returns to the main image when the mouse is no longer hovering over it? Currently, it remains on the last image that was triggered in the carousel.

Please let us know if this is correct or if you had something else in mind.

Best regards,
The 8Theme Team

Hello @ziga32,

Thank you for reaching out.

Unfortunately, using the File Manager on the website is not the most suitable solution in this case. Making even a minor typographical error in the code such could result in a fatal error on the website, which we would be unable to resolve without access to the FTP account.

We appreciate your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Hello @unbelievable digital
Please, check the screenshot for details -> https://prnt.sc/OqdedLIKCPp8.
It is not global fix so it won’t be included in update and only added on your web-site.
Kind regards, Jack Richardson
The 8theme’s team

Hello @CuteVirus,

We would like to bring to your attention that multiple caching plugins are currently active on your website, including:

– LiteSpeed Cache
– Autoptimize
– AirLift

Please note that using several caching plugins simultaneously may lead to conflicts, slower loading times, or issues with the display of styles – particularly with headings, as observed in your case.

LiteSpeed Cache vs Autoptimize:

Both optimize JS, CSS, and HTML.
If both are enabled, they may:
– Double-optimize files
– Cause layout shifts, broken JS, or render blocking

In our professional opinion, it is advisable to select the most suitable caching plugin for your needs and deactivate the others, as they perform similar functions. We recommend testing each plugin individually to determine which one offers the best performance and compatibility for your website.

Kindly be aware that while we do not provide customization services, we are always happy to offer guidance and suggest possible solutions. As a first step, we recommend deactivating all caching plugins and checking whether the issue persists. Then, activate one plugin at a time to evaluate its impact on loading speed and style rendering. Once you identify the most effective plugin, we suggest keeping only that one active.

Should you need further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @CuteVirus,

We hope this message finds you well.

It appears that the wp-admin access has been modified, and as a result, we are currently unable to log in. Upon investigation, we suspect that the issue may be related to the use of a caching plugin – possibly the Airlift plugin – and certain configurations related to Critical CSS.

At the moment, we are noticing that cached styles are being loaded, and the same styles are also duplicated as Critical CSS. Please refer to the following screenshot for further clarification: https://prnt.sc/n8clXaC97uy_

We would appreciate it if you could review the current cache and CSS settings to help resolve this matter.

Best regards,
The 8Theme Team

Hello @McAllen,

We hope this message finds you well.

We have recently reviewed your website and noticed that the content appears to be empty, as shown in the following screenshot: https://prnt.sc/26xM7Zug_R2P. It seems that the site content may have been reset.

Could you kindly confirm whether you have decided to reimport the demo content from scratch? Additionally, we would appreciate it if you could provide us with any relevant feedback, so we can further investigate and determine if there are any other underlying causes for this issue.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @shimon,

Thank you for reaching out to us.

Please note that our response time may vary depending on the volume of inquiries we receive. Typically, we aim to respond within 24 hours on business days (Monday to Friday), and within 48 hours over the weekend (Saturday and Sunday). However, in most cases, we are able to reply sooner.

Regarding the issue with the link color in your empty cart, it appears that the blue color is being applied due to your global link (primary) color settings, as shown in the following screenshot: https://prnt.sc/OqeGVREsqpNP. This configuration is managed globally across your website, as explained in the Elementor documentation here: https://elementor.com/help/change-link-color/. In the meantime, you may apply the following CSS snippet to resolve the issue:

.empty-cart-block .btn.black {
    color: var(--et_btn-dark-color) !important;
}

.empty-cart-block .btn.black:hover {
    color: var(--et_btn-dark-color-hover) !important;
}

Additionally, we were unable to access your WordPress admin panel using the credentials you previously provided. It seems that the access details may have been changed. Kindly provide updated credentials if you would like us to investigate further.

As for your earlier inquiry about link colors, it was specifically related to the button within the off-canvas content of the cart widget in the header. We would like to confirm that no issue was found in that context, as previously communicated.

Concerning your comment:
“There was a conflict between the ‘Variation Swatches for WooCommerce’ plugin and the template. Instead of helping me, you sent me to rack my brains with Elementor support, who simply found the problem in 5 minutes and didn’t blame anyone, they just gave me the solution to the problem.”

We would appreciate it if you could clarify which specific errors were identified as being related to our theme. We have not received similar reports from other customers using the “Variation Swatches for WooCommerce” plugin. We would like to implement a global solution, but in order to do so, we need to understand exactly which code is causing the conflict. If the issue does not occur with a default theme such as Storefront, we can further investigate and work on a resolution.

Please also note that our theme includes built-in functionality for creating product variation swatches without the need for additional plugins. You can find more information here: https://www.8theme.com/documentation/xstore/xstore-features/variation-swatches-3/.

Lastly, the spacing issue you mentioned on the cart/checkout page related to variation attributes is caused by the global paragraph margin settings in Elementor, as shown in this screenshot: https://prnt.sc/6m-Fm4jnAztq. We plan to address this in our next theme update. In the meantime, you may apply the following CSS snippet to resolve the issue immediately (you may remove it after the update is released):

.shop_table .variation p {
    margin-bottom: 0;
}

We appreciate your understanding and cooperation. Please do not hesitate to contact us if you have any further questions or require additional assistance.

Best regards,
The 8Theme Team

Hello @McAllen,

We hope this message finds you well.

We would like to inform you that we are currently observing the following error in the browser console on the home page within the editor:

net::ERR_INCOMPLETE_CHUNKED_ENCODING 200 (OK)

This error typically indicates that the web browser has received an incomplete or corrupted response from the server, despite the server initially returning a successful HTTP status code (200 OK). It often occurs when the server uses “chunked transfer encoding” to send data in segments, but the transmission is interrupted or the final chunk is not properly received.

Below are some potential causes and recommended solutions:

Possible Causes:

1. Network Interruption:
– Unstable or unreliable network connections may result in data loss during transmission, leading to incomplete chunks.

2. Server-Side Issues:
– Improper Implementation of Chunked Encoding: The server may be incorrectly handling chunked transfer encoding, resulting in malformed or incomplete data.
– Server Crashes or Resource Limitations: If the server crashes or runs out of resources during data transfer, it may terminate the connection prematurely.
– Proxy Server or Load Balancer Interference: Intermediate devices such as proxies or load balancers may interfere with chunked encoding, particularly if they have strict timeout or buffering settings.

3. Application-Specific Issues:
– The application serving the content may be closing the connection prematurely or encountering an error that prevents the complete transmission of data.

Recommended Troubleshooting Steps:

Server-Side:
– Review server logs for any related errors.
– Verify server configurations related to chunked encoding and buffering (e.g., ensure proxy_buffering is set to off in Nginx).
– Confirm that the server has sufficient resources to handle requests.

We hope this information is helpful in identifying and resolving the issue. Should you require any further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Recep
Please, provide us the URL of product with such issue because currently we don’t see any issues on your web-site.
Kind regards, Jack Richardson
The 8theme’s team

Hello @CuteVirus,

We hope this message finds you well.

Could you please clarify whether you are experiencing issues only with the current title styles or with all newly added headings in general? If the issue is limited to this specific title, we recommend removing the existing heading widget and adding a new one to see if that resolves the problem.

Alternatively, you may try copying a heading from another section that is functioning correctly, then paste it into the desired location and update the text content accordingly.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team