This topic has 15 replies, 3 voices, and was last updated 1 months ago ago by dressfaktory
1. I attached the screenshot in mobile device single product image gallery not properly showing
2. Also this dot showing did not hide in single product page – https://paste.pics/SAH62
3. pro elements did not update showing failed also plz check
before sending this forum Support I take backup everything so please take any steps your side
Hello, Dressfaktory,
Thank you for reaching out to us.
We’ve checked a single product page from mobile and all works fine – https://gyazo.com/cebdabe685384c45564febf18e9df193
What browser and device do you use? Have you cleared the browser cache? Do you see the problem on every product page?
Best regards,
8Theme’s Team
we also use chrome after clear cache still not solving the problem
see this products not showing properly – https://dressfaktory.in/shop/classical-dance-practice-sareeviolet-with-yellow-temple-doll/
Why it showing I am everything checking my side til now i did not find the answer
variation images shows Correctly but Simple product image and gallery not showing properly
Hello, Dressfaktory,
We apologize for the delayed response, as it was due to the weekend.
We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
Best regards,
8Theme’s Team
Hello team ”
we need high priority support this problem I faced last 1 week still did no get a Solution.
I NEED SOLOUTION THIS PROBLEM
my still Clients bought your theme reason i recommend this write what your doing ????
chrck
Hosting company response
hosting support team
you said use your plugin theme what is this why showing your incompatible
plugin name : WooCommerce PDF Invoice
your recommend plugin what is this ???
Dear @dressfaktory,
We hope this message finds you well.
Please be informed that our response times may vary. Typically, we aim to respond within 24 hours from Monday to Friday, and within 48 hours over the weekend (Saturday-Sunday). However, we often manage to reply sooner. We kindly request that you refrain from submitting multiple requests for the same issue, as this will not expedite the response process.
Regarding the issue you are experiencing with the ‘Single Product Gallery,’ it appears to be caused by custom snippets you have added in the following area: (https://prnt.sc/k4juDmwLnJEm). This issue is related to your custom modifications and is not a bug within our theme.
As for your inquiry about the plugin compatibility, please note that the plugin in question is developed by a different company, as indicated in the plugin details in your screenshot. While the plugin is generally compatible, it seems to encounter issues with a specific WooCommerce feature called ‘High Performance Order Storage.’ Since this plugin interacts with customer orders, this feature should be deactivated for the plugin to function correctly.
Thank you for your understanding.
Best regards,
Jack Richardson
8Theme Team
thanks for the fast response
sometimes I forget bcoz I am managing more than 20+ Clients website monthly so I am really confused what update id the website.
its my mistake i will correct that… its words hurt you just forget it please..
hope your understand bcoz u also like me managing most website…
Also i have one request if your not decision maker of the xstore theme company just update this message who is decision maker.
Create some support desk for technical helps ..Bcoz, we mostly freelancer like to work your theme if you do this we help you sell your theme very fast over all world also most rural areas & cities..
the only lag is support time if you build like (freelance community for xstore theme) it helps to support one by one.
The issue related to '‘single product gallery page does not showing properly’' has been successfully resolved, and the topic is now closed for further responses