Forum Replies Created

Viewing 30 posts - 151 through 180 (of 1,384 total)
1 2 3 … 5 6 7 … 45 46 47
  • Avatar: John Holden
    John Holden
    Participant
    February 23, 2021 at 18:05

    Hey there,

    Thanks for writing back.

    1. Sorry, it still doesn’t work. Perhaps this could be enabled on the server end. However, please try adding the following CSS code within the Xstore > Theme Options > Theme Custom CSS > Global CSS section:

     .woocommerce-account .page-heading {
    background-color: #fff;
}

    2. Make sure that you Synced your translation with the latest version of pot file, read here https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Search for the mentioned string after that.

    I hope this helps.

    Kind Regards

    #276027 Copied In reply to: Where can I edit and translate my account page?
    Avatar: John Holden
    John Holden
    Participant
    February 23, 2021 at 17:44

    Hi Martine,

    Thanks for reaching out to us.

    With respect to your question here, you can carry out either of the following:

    1. Disable reviews as a whole within the site from the WooCommerce > Settings > Products > Reviews section.

    2. Add the following CSS code within the Xstore > Theme Options > Theme Custom CSS > Global CSS section:

    .single-product .woocommerce-tabs .accordion-title:nth-child(3) {
    display: none;
}

    I hope this helps.

    Kind Regards

    #276021 Copied In reply to: remove reviews on single product page
    Avatar: John Holden
    John Holden
    Participant
    February 23, 2021 at 17:26

    Hey there,

    Thanks for reaching out to us.

    With respect to the questions here:

    1. It appears that Wordfence is blocking IPs / countries within your site. COuld you kindly temporarily disable this feature so that we are in a position to access your site backend.

    2. Please translate the Strings from the Loco Translate > Themes > XStore. Create or select a language of your preference and search for the Strings to translate.

    Let us know how it goes.

    Kind Regards

    #276016 Copied In reply to: Where can I edit and translate my account page?
    Avatar: John Holden
    John Holden
    Participant
    February 22, 2021 at 13:29

    Hey there,

    Thanks for keeping in touch with us.

    As for the “Recent Orders” String, please ensure that you alter it from the theme Loco Translate > Themes > XStore theme

    Let me know if this helps.

    Kind Regards

    #275731 Copied In reply to: TRADUCE WITH LOCO
    Avatar: John Holden
    John Holden
    Participant
    February 22, 2021 at 11:23

    Hey there,

    Thanks for reaching out to us.

    In relation to your question here, you can alter those Strings from the Loco Translate > Plugins > WooCommerce section.
    As for the “Welcome in your account page”, String, you can have this altered form the Loco Translate > Themes > XStore theme section.

    I hope this helps.

    Kind Regards

    #275700 Copied In reply to: TRADUCE WITH LOCO
    Avatar: John Holden
    John Holden
    Participant
    February 22, 2021 at 10:14

    Hey there,

    Thanks for keeping in touch with us.

    Unfortunately not. We however suggest using either of the plugins mentioned below to carry out backups:

    – All In One WP Migration
    – VaultPress
    – BackupBuddy
    – BackWPup

    The plugins mentioned above will backup your entire site, but if you’d like to export and backup just your Theme Option settings located in the Dashboard > Theme Options tab, then go to Theme Options > Import/Export > Options > download the export file. To import your backup Theme Options, find the “Import Options” section and click the “Import Contents From File” button and paste the contents of the .JSON file you’ve exported.

    I hope this information helps.

    Kind Regards

    #275692 Copied In reply to: Wpbakery Update
    Avatar: John Holden
    John Holden
    Participant
    February 22, 2021 at 10:03

    Hey there,

    Thanks for reaching out to us.

    In relation to your questions here, in both instances, you need to use your my account page URL followed by the callbacks. Here is a sample format:

    https://mydomainurl.com/my-account//google/oauth2callback

    https://mydomainurl.com/my-account//facebook/int_callback/

    I hope this information helps.

    Kind Regards

    #275691 Copied In reply to: facebook loginzation and google
    Avatar: John Holden
    John Holden
    Participant
    February 22, 2021 at 08:39

    Hey there,

    Thanks for reaching out to us.

    In relation to your question here, you can find the latest versions of the bundled plugins here https://www.8theme.com/downloads. Use them to update plugins via FTP as outlined here: https://www.8theme.com/demo/docs/royal/Plugins/Plugins_Update

    I hope this helps.

    Kind Regards

    #275683 Copied In reply to: Wpbakery Update
    Avatar: John Holden
    John Holden
    Participant
    February 22, 2021 at 07:29

    Hey Yusuf,

    Thanks for reaching out to us.

    Unfortunately the screenshot you shared is inaccessible. Would you mind sharing another screenshot? You may use a screenshot maker such as Lightshot and provide a screenshot link in Private Content area.

    I look forward to your reply.

    Kind Regards

    #275675 Copied In reply to: Remove space on product Carousel
    Avatar: John Holden
    John Holden
    Participant
    February 22, 2021 at 07:05

    Hey there,

    Thanks for reaching out to us.

    In relation to your question here, please navigate to Xstore > Theme Options > Theme Custom CSS > Mobile (0 – 480px) and add the following CSS code:

    
.single-product .product {
    width: 50%;
    display: initial;
}

    I hope this helps.

    Kind Regards

    #275672 Copied In reply to: Related Products Problem
    Avatar: John Holden
    John Holden
    Participant
    February 22, 2021 at 06:40

    Hey there,

    Thanks for reaching out to us.

    With respect to your query here, kindly privately share with us some temporary admin credentials to the site so that we can have a closer look into this.

    I look forward to your reply.

    Kind Regards

    #275671 Copied In reply to: disfigured account page
    Avatar: John Holden
    John Holden
    Participant
    February 22, 2021 at 06:07

    Hey Fadhl,

    Thanks for reaching out to us.

    With respect to your query here, please ensure that you have:
    1. Enabled product reviews within the WooCommerce > Settings > Products > Reviews section.
    2. Reviews within the individual product pages enabled.
    3. Enabled tabs display within the XStore > Theme Options > WooCommerce > Single Product Page > Tabs section.

    Let us know if this gets to help.

    Kind Regards

    #275667 Copied In reply to: Product review is not showing
    Avatar: John Holden
    John Holden
    Participant
    February 22, 2021 at 05:53

    Hey there,

    Thanks for reaching out to us.

    With respect to your request here, please use the FTP updating steps highlighted within this doc: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ or else any other method highlighted within it.

    Should you encounter any issues, please do let us know.

    Kind Regards

    #275665 Copied In reply to: update theme using ftp
    Avatar: John Holden
    John Holden
    Participant
    February 19, 2021 at 13:02

    Hey Hasan,

    Thanks for keeping in touch with us.

    In this case, I would recommend checking out the doc here on how to update the theme: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    Performing a backup prior to the update is quite vital.

    I hope this helps.

    Kind Regards

    #275255 Copied In reply to: Edit and customize my WordPress
    Avatar: John Holden
    John Holden
    Participant
    February 18, 2021 at 16:49

    Hey there,

    Thanks for reaching out to us.

    With respect to your question here, yes it’s necessary especially when it comes to the demo import. You can ask your host to increase it for you or else use this plugin to adjust the time limit: https://wordpress.org/plugins/wp-limits/

    I hope this answers your question here.

    Kind Regards

    #275080 Copied In reply to: Max execution time
    Avatar: John Holden
    John Holden
    Participant
    February 18, 2021 at 14:59

    Hey there,

    Thanks for writing in.

    In relation to your question here, kindly check out the docs below on how to setup a mega menu:

    https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

    https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/

    I hope this helps.

    Kind Regards

    #275047 Copied In reply to: How to create like this mega menu?
    Avatar: John Holden
    John Holden
    Participant
    February 18, 2021 at 14:54

    Hi there,

    Thanks for writing in.

    With respect to your question here, unfortunately your screeenshot seems inaccessible. Would you mind sharing another one? You can use the Lightshot screenshot tool to take screenshots and share them.

    We look forward to assisting you.

    Kind Regards

    #275046 Copied In reply to: How to hide the description of product on main page (products slider)
    Avatar: John Holden
    John Holden
    Participant
    February 18, 2021 at 14:20

    Hey there,

    Thanks for reaching out to us.

    With respect to your query here, kindly share with us a valid staging site link so that we can have a closer look into this. The staging site link you previously shared does not seem accessible.

    I look forward to your reply.

    Kind Regards

    #275032 Copied In reply to: Unable to install update
    Avatar: John Holden
    John Holden
    Participant
    February 18, 2021 at 13:39

    Hey there,

    Thanks for keeping in touch with us.

    In this case, I have installed the plugin for you. I also noticed that your site is rendering Flatsome theme shortcodes. Kindly note that the shortcodes will not work with Xstore theme.
    We also recommend installing the demo on a fresh install.

    I hope this information helps.

    Kind Regards

    #275012 Copied In reply to: Can't install Xstore Core
    Avatar: John Holden
    John Holden
    Participant
    February 18, 2021 at 13:03

    Hey there,

    Thanks for sharing these details.

    In this regard, please assign administrator privileges to the WordPress user account you shared.

    Let us know once this is done.

    Kind Regards

    #275000 Copied In reply to: Can't install Xstore Core
    Avatar: John Holden
    John Holden
    Participant
    February 18, 2021 at 12:12

    Hey there,

    Thanks for keeping in touch with us.

    John here stepping in for Rose. In this regard, kindly share with us some temporary admin credentials to the site as well as the FTP details so that we can have a deeper look into this.

    We look forward to your reply.

    Best Regards,

    John

    #274989 Copied In reply to: Can't install Xstore Core
    Avatar: John Holden
    John Holden
    Participant
    February 17, 2021 at 18:58

    Hey Hasan,

    Sorry for the delay.

    John here stepping in for Muhammad. I had a look into your site and it appears that you are using a static block for your footer. To alter the logo, you will hence need to edit that static block and specify your preferred logo. Here is a screencast on this: https://recordit.co/AjB4i74wju.

    Let me know if you have any questions.

    Best Regards,

    John

    #274859 Copied In reply to: Edit and customize my WordPress
    Avatar: John Holden
    John Holden
    Participant
    February 17, 2021 at 16:41

    Hey there,

    I’m sorry to hear that you are encountering an issue with the latest update.

    In this case, would you mind setting up a staging site within which you can carry out the update and provide us with admin access credentials to it privately, so that we can have a closer look into this issue? You can quickly set up one using the Wp Staging plugin: https://wordpress.org/plugins/wp-staging/

    We look forward to your reply.

    Kind Regards

    #274839 Copied In reply to: After last update(today) design issues
    Avatar: John Holden
    John Holden
    Participant
    February 17, 2021 at 16:28

    Hey Luca,

    Thanks for keeping in touch with us.

    In this case, could you first try updating the theme to the latest version and see whether the issue is resolved. You may use the automatic updates method indicated within the guide here: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Once you are done with the update, please clear your site cache.

    Let us know how it goes.

    Kind Regards,

    John

    #274836 Copied In reply to: website is not working
    Avatar: John Holden
    John Holden
    Participant
    February 17, 2021 at 09:46

    Hey there,

    Thanks for writing back.

    In this case, yes I checked on it as per my screencast. The same font type that is applied within the dashboard is what is applied within the live site. You can also carry out a comparison on the characters from the Google specimen here: https://fonts.google.com/specimen/Open+Sans?preview.text_type=custom&preview.text=Chillizone%20has%20got%20the%20best%20range%20of%20indoor%20and%20outdoor%20styles,%20fabrics%20and%20colours%20available%20in%20just%20a%20few%20clicks!%20Our%20bean%20bags%20are%20great%20for%20both%20adults%20and%20kids,%20are%20hard%20wearing%20and%20easy%20to%20keep%20clean.&selection.family=Open+Sans

    Let me know if you have any queries on this.

    Best Regards,

    John

    #274738 Copied In reply to: Font Type Not Working
    Avatar: John Holden
    John Holden
    Participant
    February 17, 2021 at 07:19

    Hey Jayneth,

    Thanks for writing in.

    With respect to your query here, I can see that the font is actually being applied. Here is a sample test from my end: https://recordit.co/UomM0vj1Lj . Could I perhaps be missing out on something here?

    I look forward to your reply.

    Best Regards,

    John

    #274690 Copied In reply to: Font Type Not Working
    Avatar: John Holden
    John Holden
    Participant
    February 17, 2021 at 07:02

    Hey there,

    I’m sorry to hear that you are encountering an issue with the theme.

    I understand your frustrations on this. Checking on your site, it appears that you are yet to carry out the demo import. This really helps in kickstarting your site design process. I would recommend counter-checking that your site matches the requirements here: https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/. If so, you may then proceed with the demo import as per the article here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/.

    Should you encounter any issues with the import, please do let us know and privately share some temporary WordPress admin credentials with us.

    Please do keep us posted on how it goes.

    Kind Regards,

    John

    #274689 Copied In reply to: XStore WordPress Theme not working properly.
    Avatar: John Holden
    John Holden
    Participant
    February 17, 2021 at 06:51

    Hey Luca,

    I’m sorry to hear that you are encountering a loading issue within your website.

    In this regard, kindly assign administrator privileges to the credentials you provided us with so that we can have some deeper troubleshooting on this. Also please share with us your FTP details within the private content area.

    We look forward to your reply.

    Kind Regards,

    John

    #274688 Copied In reply to: website is not working
    Avatar: John Holden
    John Holden
    Participant
    February 17, 2021 at 06:38

    Hey Jayne,

    Thanks for reaching out to us.

    In relation to the issue here, please navigate to your WordPress dashboard under XStore > Theme Options > Theme Custom CSS > Desktop and add the following CSS code:

    .single-product-wide .single-product-sidebar, .single-product-wide .product-information {
    padding-top: 0vw;
}

    Still within the Theme Custom CSS section, access the Global CSS section and add the following code:

    .single-product .product-information-inner {
    padding-top: 1vw;
}

    Let me know if this gets to help.

    Best Regards,

    John

    #274687 Copied In reply to: White Space on Product Pages
    Avatar: John Holden
    John Holden
    Participant
    September 17, 2020 at 05:38

    Hi,

    You have not activated Xstore Core plugin. I did it.

    Please check your site now

    Regards,
    Hung PD

    #251644 Copied In reply to: xstore core
  • 1 2 3 … 5 6 7 … 45 46 47
    Viewing 180 results - 151 through 180 (of 1,384 total)
Viewing 30 posts - 151 through 180 (of 1,384 total)
1 2 3 … 5 6 7 … 45 46 47

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