Font Type Not Working - by jayneth_82 - on WordPress WooCommerce support

This topic has 9 replies, 5 voices, and was last updated 3 years, 1 month ago ago by Rose Tyler

  • Avatar: jayneth_82
    jayneth_82
    Participant
    February 17, 2021 at 03:45

    Hi,

    The ‘open sans’ font isn’t showing on my website’s navigation and text.

    I have selected ‘open sans’ as my font in the theme settings and my hosting provider can’t see any issues in the database.

    Could you please help me to display the fonts correctly?

    Thanks.

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: John Holden
    John Holden
    Support staff
    February 17, 2021 at 07:19

    Hey Jayneth,

    Thanks for writing in.

    With respect to your query here, I can see that the font is actually being applied. Here is a sample test from my end: https://recordit.co/UomM0vj1Lj . Could I perhaps be missing out on something here?

    I look forward to your reply.

    Best Regards,

    John

    Avatar: jayneth_82
    jayneth_82
    Participant
    February 17, 2021 at 07:56

    Hi John,

    The issue is on the live site, not within the dashboard. Try looking at https://sales.chillizone.com.au/ and you should see what I mean.

    Thanks.

    Avatar: John Holden
    John Holden
    Support staff
    February 17, 2021 at 09:46

    Hey there,

    Thanks for writing back.

    In this case, yes I checked on it as per my screencast. The same font type that is applied within the dashboard is what is applied within the live site. You can also carry out a comparison on the characters from the Google specimen here: https://fonts.google.com/specimen/Open+Sans?preview.text_type=custom&preview.text=Chillizone%20has%20got%20the%20best%20range%20of%20indoor%20and%20outdoor%20styles,%20fabrics%20and%20colours%20available%20in%20just%20a%20few%20clicks!%20Our%20bean%20bags%20are%20great%20for%20both%20adults%20and%20kids,%20are%20hard%20wearing%20and%20easy%20to%20keep%20clean.&selection.family=Open+Sans

    Let me know if you have any queries on this.

    Best Regards,

    John

    Avatar: philbuzz
    philbuzz
    Participant
    February 17, 2021 at 10:12

    Sorry to jump in on someone else’s thread but I’m having exactly the same problem… if I view my site through the X-store theme settings the font displayed is Lato as I have it set in the options. But when viewing the live site it displays in a standard serif font (exactly the same issue as the original poster)

    https://shopforsomethingdifferent.com/

    I’d appreciate any help in getting this sorted out.

    thanks
    Phil

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2021 at 10:26

    Hello Philbuzz,

    Connect to your server via FTP and remove wp-content/fonts/lato/ folder. After that go to Theme Options > Typography > re-choose font and save settings.

    Regards

    Avatar: jancaerels
    jancaerels
    Participant
    February 17, 2021 at 10:45

    Hi John,

    I also see that the font on your live site is not working within the menu.

    Avatar: philbuzz
    philbuzz
    Participant
    February 17, 2021 at 10:59

    That’s great, thanks Rose

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2021 at 11:19

    Hi Jancaerels,

    Connect to your server via FTP and remove wp-content/fonts/open-sans/ folder. After that go to Theme Options > Typography > re-choose font and save settings.

    Regards

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