XStore WordPress Theme not working properly.

This topic has 4 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Rose Tyler

  • Avatar: Spkasun75
    Spkasun75
    Participant
    February 17, 2021 at 00:33

    I purchased XStore WordPress Theme today and it’s not working properly. I spend 39$ to purchase it and this theme having troubling i can’t work with like this. can you fix this? if you can’t please give me my money back and I’ll try another theme. and i’m so tired with this. give me the solution as soon as possible and i did’t finish my home page yet with this issues.

    Xstore wordpress theme not working properly

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: John Holden
    John Holden
    Support staff
    February 17, 2021 at 07:02

    Hey there,

    I’m sorry to hear that you are encountering an issue with the theme.

    I understand your frustrations on this. Checking on your site, it appears that you are yet to carry out the demo import. This really helps in kickstarting your site design process. I would recommend counter-checking that your site matches the requirements here: https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements. If so, you may then proceed with the demo import as per the article here: https://xstore.helpscoutdocs.com/article/34-demo-content.

    Should you encounter any issues with the import, please do let us know and privately share some temporary WordPress admin credentials with us.

    Please do keep us posted on how it goes.

    Kind Regards,

    John

    Avatar: Spkasun75
    Spkasun75
    Participant
    February 17, 2021 at 09:17

    hello,

    I have done all your steps. but the problems are the same. please see the attachment and give me the best solution for this. or give me the refund, I’ll try with another theme. I have done so much with this. this is a very very bad situation. Please understand and do the best.

    file:///C:/Users/Kasun/Desktop/send%20img.PNG

    Thank you.
    Kasun.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2021 at 10:06

    Hello,

    We can’t see your screenshot, so the problem is unclear. Please upload screenshots here – https://dropmefiles.com/ and provide us with URL via Private Content area.
    Describe in more detail what exactly not working properly. Provide temporary wp-admin access.

    Regards

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