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Website is not working - by Luca - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 3 years, 2 months ago ago by John Holden

  • Avatar: Luca
    Luca
    Participant
    February 16, 2021 at 23:41

    hi, my website is not loading anymore, i think the problem is something related to the theme, could u please check please? thx

    Please, contact administrator
    for this information.
    #274679 Copied Theme version: 7.1.3
    3 Answers
    Avatar: John Holden
    John Holden
    Support staff
    February 17, 2021 at 06:51

    Hey Luca,

    I’m sorry to hear that you are encountering a loading issue within your website.

    In this regard, kindly assign administrator privileges to the credentials you provided us with so that we can have some deeper troubleshooting on this. Also please share with us your FTP details within the private content area.

    We look forward to your reply.

    Kind Regards,

    John

    #274688 Copied
    Avatar: Luca
    Luca
    Participant
    February 17, 2021 at 13:57

    about ftp im actually not sure im not good with these things, hopefully you dont need it. Thanks

    Please contact administrator
    for this information.
    #274803 Copied
    Avatar: John Holden
    John Holden
    Support staff
    February 17, 2021 at 16:28

    Hey Luca,

    Thanks for keeping in touch with us.

    In this case, could you first try updating the theme to the latest version and see whether the issue is resolved. You may use the automatic updates method indicated within the guide here: https://xstore.helpscoutdocs.com/article/63-theme-update

    Once you are done with the update, please clear your site cache.

    Let us know how it goes.

    Kind Regards,

    John

    #274836 Copied
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