hi, my website is not loading anymore, i think the problem is something related to the theme, could u please check please? thxTheme version: 7.1.3
I’m sorry to hear that you are encountering a loading issue within your website.
In this regard, kindly assign administrator privileges to the credentials you provided us with so that we can have some deeper troubleshooting on this. Also please share with us your FTP details within the private content area.
We look forward to your reply.
about ftp im actually not sure im not good with these things, hopefully you dont need it. Thanks
Thanks for keeping in touch with us.
In this case, could you first try updating the theme to the latest version and see whether the issue is resolved. You may use the automatic updates method indicated within the guide here: https://xstore.helpscoutdocs.com/article/63-theme-update
Once you are done with the update, please clear your site cache.
Let us know how it goes.
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