Can you please share screenshot where you are facing the issue , send us error code so that we will check your issue in more details.
John Holden
Customer Support.
John Holden
Participant
July 18, 2021 at 09:49
Hello
Thank you so much for contacting us!
Kindly check your website after clear your browser cache or check your website on different browser or another device.
If you still facing any issue let us know we are always here to provide you customer support.
John Holden
Customer Support
John Holden
Participant
July 18, 2021 at 09:47
Hello
There is no such option is available in our theme package , please search some 3rd party woocommerce plugin which might be helpful for you.
John Holden
Customer support
John Holden
Participant
July 18, 2021 at 09:44
Hello
Thank you so much for contacting us!
As for mobile menu is concerned you can edit your mobile menu setting by going to Dashboard > Theme Options > Header Builder > Mobile Menu https://prnt.sc/1cknr26
John Holden
Customer Support
John Holden
Participant
July 18, 2021 at 09:35
Hello Motive
Thank you so much for contacting us!
Can you please send us highlighted screenshot where you are facing the issue so that we will check your issue in more details.
John Holden
Customer Support.
John Holden
Participant
July 18, 2021 at 09:33
Hello
At first sight, I do not see any problem with Lazy loading, but it looks some 3rd party plugin create a conflict with lazy load.
Lazy load option for the images you can find in Theme Options > Speed Optimization > Images. We don’t have Lazy load option for all, only for the images and product elements in the WPBakery Product element settings.
Try to optimize the images on your site using the Tinypng service.
John Holden
Customer Support
John Holden
Participant
July 18, 2021 at 09:21
Hello
Kindly check your website now it is working absolutely fine.
John Holden
Customer Support
John Holden
Participant
July 18, 2021 at 08:56
Hello
Thank you so much for contacting us!
We do not test this theme package with your mentioned shipping plugin so it will be more helpful for us if you can send us your website login detail so that we will check your issue in more details.
John Holden
Customer Support
John Holden
Participant
July 18, 2021 at 08:52
Hello
You are always welcome
John Holden
Customer Support.
John Holden
Participant
July 18, 2021 at 08:22
Hello
You can select Cross / up sale product in mini cart by going to Dashboard > Theme Options > Header Builder > Cart https://prnt.sc/1cjqhl6 and manage your options .
Regards
John Holden
Participant
July 18, 2021 at 07:30
Hello
We have checked your website after login and all section is working absolutely fine.
Regards
John Holden
Participant
July 18, 2021 at 07:16
Hello
You are always welcome, if you haves any issue let us know we are always here to provide you customer support.
Regards
Customer Support.
John Holden
Participant
July 18, 2021 at 07:08
Hello
We have checked your website URL on different browser category menu is working absolutely fine in your website , please check your website after clear your browser cache it might be possible some cache issue on your browser.
John Holden
Participant
July 18, 2021 at 07:02
Hello
Thank you so much for contacting us!
You can change the product attributes by going to Dashboard > Products > Attributes and change it accordingly https://prnt.sc/1ciouzz
You can manage Add to cart button by going to Dashboard > Theme Options > WooCommerce (Shop) > Single Product Builder > Add To Cart https://prnt.sc/1ciuahu
Regards
John Holden
Participant
July 17, 2021 at 19:20
Hello
Kindly send us your website URL along with wp login detail so that we will check your issue in best possible way.
Regards
John Holden
Participant
July 17, 2021 at 19:13
Hello
Did you see this type of option in our theme or any demo , kindly send us screenshot if you see this on our demo.
You can change product catalog sorting order by going to Dashboard > Theme Options > WooCommerce (Shop) > Product Catalog https://prnt.sc/1ca4vdg , Please note there is no such option exist to put product on a specific page.
Regards
John Holden
Participant
July 17, 2021 at 18:03
Hello
kindly change the view on tablet mode by going to Dashboard > Static Block and make changes on your require footer section or send us your website wp logins so that we will check your issue .
Regards
John Holden
Participant
July 17, 2021 at 17:53
Hello
you can change the text by going to Dashboard > Theme Options > Header Builder > Cart https://prnt.sc/1c9buml and change the text accordingly.
Regards
John Holden
Participant
July 17, 2021 at 17:47
Hello
Speed optimization plugin is compatible with this theme package you can use it freely.
It is probably looks that some images are missing or some 3rd party plugin create a conflict with the theme package , kindly check deactivate 3rd party plugin one by one and check your website.
If you still facing any issue let us know or send us your website wp login detail so that we will check your issue in more details.
Regards
John Holden
Participant
July 17, 2021 at 13:20
Hello
you can change the variations attributes style by going to Dashboard > Products > Attributes https://prnt.sc/1c6fk1h and set it accordingly .
Regards
John Holden
Participant
July 17, 2021 at 13:15
Hello
Yes you can translate your require text according to your require language. we are also sharing translation tutorial for your better understanding.
Yes you can add sidebar for shop page by in shop page layout, you can mange your website shop page according to your requirements by going to Dashboard > Theme Options > Woocommerce (Shop) > Shop and mange your shop page and on single product builder for product page https://prnt.sc/1c69e7n .
Regards
John Holden
Participant
July 17, 2021 at 12:36
Hello
Thank you so much for contacting us!
We do not understand your question kindly elaborate your question a little more or send us highlighted screenshot for our better understanding so that we will check your issue in more details.
John Holden
Participant
July 17, 2021 at 12:31
Hello
Thank you so much for contacting us!
We have access your website URL on mobile device and menu icon is working absolutely fine will you please explain in which device you face this issue.? or please check your website after clear your mobile browser cache. If you still facing any issue let us know we are always here to provide you customer support.
Regards
John Holden
Participant
July 17, 2021 at 12:26
Hello Hatt
Thank you so much for contacting us!
As for style broken issue is concerned we will recommend you kindly check your server requirement before installing theme or importing demo content.
