Fabio

Dear Rose,

Thank you, just a clarification. Shall I use this code as a general css applicable to the whole website? If so, it means that all blog pages will be affected?

Fabio.

Access provided.

The plugin is called SG Optimizer.

Access granted, please let me know

Dear Rose,

I understand, it’s fine.

Could you please provide me the 8theme gmail that I should add to the users og google webmaster, so that you could check the details?

Thanks.

F.

Dear Rose,

Thank you for the support.

Could you please tell me how to implement the same changes on the live website?

Thanks.

F.

Dear Rose,

Have you tried to open the blog from incognito without logging in wordpress?

From my side the standard theme does not have an issue, on the contrary with legenda, the blog page opens but does not load the articles/posts preview in the page. The three dots loading symbol do not display as it is the case when I open the same blog page while I am logged into wordpress.

F.

Dear Rose,

I checked again following your suggestion however, it was already public and the problem is still there.

The issue affects the blog page that reports all the different blog articles. The blog page is already setup as public however, does not displays the articles if I am not logged in the back stage.

Any other suggestion?

F.

Dear Rose,

Please find the image below.

Please have a look at the submenus (of the megamenu) on the right hand side. The last two are shifted toward the right.

Thanks for your support.

F.

Dear Olga,

Do you need access to the live website or it is sufficient the staging site?

In case you need tyeblive site access, could you keep track of the changes and let me know so that I could implement them in the staging site as well?

F.

Dear Olga,

Could you please provide me the email address of yours? In this way I can add it to the list who has access to the webmaster.

Thanks,

F.

Dear Support,

We do not have any country restriction. Please try again I believe that was a temporary issue.

This is the FTP account for the staging site.

Best regards.

F.

Dear Rose,

Thank you for your reply.
I am aware of this setting and already checked the box “Redirect to the cart page after successful addition ” nevertheless it does not work as it should be.
When I add a product to the the cart, a window pops up https://prnt.sc/py4mx7. Then when I click on checkout, it takes me directly to the check out page skipping the cart page.
It was not like that in the past, I have noticed this behavior after updating to Legenda 4.1.

Could you please help me to solve the issue?

F.

Dear Rose,

When the parent theme is activate i can see part of the layout but items are missing (e.g. banners) and others are wrongly displayed (e.g. mega banner).
Everything was working fine before the update, in addition the child theme was not causing any issue.

Please note that we did not do additional customization. We only customized within the frame that was provided by your theme, through the support of your theme.

Please help us to make the website working again.

Fabio.

Dear Olga,

Thank you for your reply and work. I noticed a change and we are getting close.

I have notice that you implemented a space however there is duplication. What i see now in the SEO title, if I open the homepage, is the following: please read the private area.

Is there a way to achieve the second solution proposed? Is there something I could do?

Thank you.

F.

Dear Rose,

Sorry for my late reply, I could not reply earlier.

I confirm that the FTP credentials already provided you concern the right website. Please find the path to the theme folder: /public_html/wp-content/themes/legenda-child

I do not use CDN.

Thank you to have reverted the changes since not working. Please keep me informed about this issue and implemented steps.

Best regards.

F.