Forum Replies Created

Viewing 23 posts - 151 through 173 (of 173 total)
  • Avatar: fabio_vito
    Fabio
    Participant

    Dear Rose,

    I tried with the default WP theme and the problem is still there. I also deactivated all 3rd party plugins apart from Wooocommerce (for which the product categories are defined) and the duplication is still there.

    In private you will find the admin access, however please make sure that the website will remain operational.

    Thanks in advance.

    F.

    Please, contact administrator
    for this information.
    Avatar: fabio_vito
    Fabio
    Participant

    Solved, thanks!

    Avatar: fabio_vito
    Fabio
    Participant

    Problem solved, thanks!

    Avatar: fabio_vito
    Fabio
    Participant

    Thank you. Details provided.

    Please, contact administrator
    for this information.
    Avatar: fabio_vito
    Fabio
    Participant

    Dear Rose,

    No problem to provide the details however, could you please confirm that no files will be copied locally or, if so, deleted once the issue will be solved?

    I trust you that the FTP access will not affect the website functionality.

    Best regards.

    F.

    Avatar: fabio_vito
    Fabio
    Participant

    Dear Rose,

    I cleared the cache and checked the website using the incognito mode. However, the wrong products are still displayed.

    Could you please help.

    Best regards.

    F.

    Avatar: fabio_vito
    Fabio
    Participant

    Dear Rose,

    I added the code as suggested however, I could not see any change in the mobile version of the theme.

    Could you please advise.

    Best regards.

    F.

    Avatar: fabio_vito
    Fabio
    Participant

    Dear Rose,

    I replaced the file in the child theme however, I cannot see any improvement. The featured products are still the wrong ones…

    Please let me know.

    F.

    Avatar: fabio_vito
    Fabio
    Participant

    Dear Rose,

    Before replying I waited to update the theme, which happened yesterday.

    I’ve now tried to delete thousands of duplicate images by selecting bunches of 50s in the media library. However, again, it results in a 404 page after trying to delete them. It appears that it deletes only 20-22 images before triggering a 404 page.

    Is there a way to increase the time limit in order to allow the theme to delete all selected images without incurring in a 404 page?

    Best regards.

    F.

    Avatar: fabio_vito
    Fabio
    Participant

    Dear Support,

    Could you please confirm that if I update the theme to the new version I could delete the images in bulk?

    Cancelling the images via FTP is not a solution considering that would break the link with the database and wordpress in general…

    Best regards.

    F.

    Avatar: fabio_vito
    Fabio
    Participant

    Dear Rose,

    The language switcher is now aligned however, this triggered an error message related to revolution slider!!

    This is the message:
    Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include.
    This includes make eliminates the revolution slider libraries, and make it not work.

    To fix it you can:
    1. In the Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true.
    2. Find the double jquery.js include and remove it.

    Could you please help me?

    Avatar: fabio_vito
    Fabio
    Participant

    Dear Rose,

    I inserted the code however, I could not see any change in the top menu. Could you please help me?

    Best regards.

    F.

    Avatar: fabio_vito
    Fabio
    Participant

    Great!

    Avatar: fabio_vito
    Fabio
    Participant

    Perfect! Thanks.

    Avatar: fabio_vito
    Fabio
    Participant

    These are the credentials to access:

    Please, contact administrator
    for this information.
    Avatar: fabio_vito
    Fabio
    Participant

    Thank you, I will look forward for the new version and in the mean time i’ll use the workaround.

    Best regards.

    F.

    Avatar: fabio_vito
    Fabio
    Participant

    Dear Rose,

    Thanks for your help. After reading your reply I have few additional questions:

    1) Is there a specific reason why the brand text is not displayed although encoded in the back end? would it be possible to change this limitation?
    2) In case I do not have products associated with the brand, why the page is displaying a button with a link to a random category page? how can i get rid of the misleading link?
    3) In case you cannot or want to solve the above mentioned limitation, is there a way to disable the “un-optimized” brand feature from the theme in order to allow us to use the woocommerce brand plugin. The woocommerce plugin is showing the text encoded in the back end however cannot be used due to a conflict with the theme native brand feature.

    Thanks in advance.

    F.

    Avatar: fabio_vito
    Fabio
    Participant

    Dear Rose,

    Please find below the links.

    Thanks in advance.

    F.

    Please, contact administrator
    for this information.
    Avatar: fabio_vito
    Fabio
    Participant

    It works, thank you!

    Avatar: fabio_vito
    Fabio
    Participant

    Please find theme attached

    Please, contact administrator
    for this information.
    Avatar: fabio_vito
    Fabio
    Participant

    Dear Jack,

    Thank you for your prompt reply. I inserted the code in the custom.css file, but it does not affect the coupon grey banner in the check out page. Please have a look at it… also, as before it is a dead link.

    I would like to get rid of it from the check out page.

    Could you please help me.

    F.

    Avatar: fabio_vito
    Fabio
    Participant

    Dear Eva,

    This is the follow us icons (part of the Legenda theme), frontend:

    http://imgur.com/vAcjjQf

    while this one is the backend:

    http://imgur.com/jqL9qHU

    Please let me know,

    Fabio.

    Avatar: fabio_vito
    Fabio
    Participant

    Dear Eva,

    Unfortunately I cannot provide you the access simply because I am working on my localhost (I will make the website live once ready, in several weeks). Could you please explain me and I’ll try to implement it?

    Regards.

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Viewing 23 posts - 151 through 173 (of 173 total)