Page 998 – 8theme.com

Forum Replies Created

Viewing 30 posts - 29,911 through 29,940 (of 31,366 total)

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Eva Kemp

Participant

June 12, 2014 at 15:25

Hello,

Please add this code into custom.css file:
.header2 .search {left: 310px;}

Regards,
Eva Kemp.

#6890 Copied In reply to: search box re-position

Eva Kemp

Participant

June 12, 2014 at 15:05

You’re welcome.

Regards,
Eva Kemp.

#6889 Copied In reply to: Turkish translation problems

Eva Kemp

Participant

June 12, 2014 at 14:43

Hello,

We’re sorry but this is a bug in the theme which should be fixed in future update.
Meanwhile you can translate the rest of the words in the file wp-content/plugins/woocommerce/includes/class-wc-countries.php, find the line 734 with the code 'label' => __( 'First Name', 'woocommerce' ), and write the translation of “First Name”. Then translate all other words in the same way.

Please take our apologies for inconveniences.
Regards,
Eva Kemp.

#6884 Copied In reply to: Turkish translation problems

Eva Kemp

Participant

June 12, 2014 at 13:44

Hello,

The problem is your logo image is too big. It’s spread on the whole header. Your logo should be like this:

and not for the whole header.

Regards,
Eva Kemp.

#6869 Copied In reply to: firefox logo head problems

Eva Kemp

Participant

June 12, 2014 at 13:18

Hello,

As I see you have old version of the theme – 3.1. Please update it to the latest version 3.4 as some bugs have been fixed in the new release.
Here is the instruction how to update IDStore theme:
https://www.8theme.com/demo/docs/idstore/index.html#!/upgrade

Thank you.
Regards,
Eva Kemp.

#6865 Copied In reply to: Catchable Fatal Error

Eva Kemp

Participant

June 12, 2014 at 13:12

Hello,

To create Register link you need create Register page. Here is the link to the instruction: https://www.8theme.com/demo/docs/idstore/index.html#!/registration_page
Use this shortcode to add featured products:
[etheme_featured_products]
Also please read this article about featured products: https://support.8theme.com/index.php?/Knowledgebase/Article/View/9/0/how-to-mark-products-as-featured-and-new-ones
Regarding the order question you’d better contact Woocommerce support. They should provide you with more information.

Regards,
Eva Kemp.

#6863 Copied In reply to: Product Box Alignment & Checkout Page Problem

Eva Kemp

Participant

June 12, 2014 at 11:27

Hello,

There is a bug in the theme. You have to disable Ajax Filter in Theme Options > Shop > Enable Ajax Filter > Off.
We’re sorry for the inconveniences.

Regards,
Eva Kemp.

#6846 Copied In reply to: Site slow + Error loading ajax content message

Eva Kemp

Participant

June 12, 2014 at 11:21

Hello,

This issue persists with default theme too, so it’s not related to our theme. The problem may be caused by SEO plugin you’re using. Please check its settings and contact the plugin author to find out how to resolve the issue.

Regards,
Eva Kemp.

#6844 Copied In reply to: Not work title in Chrome tabs

Eva Kemp

Participant

June 12, 2014 at 11:10

Hello,

You need edit categories settings in Products -> Categories -> choose a category -> Catalog View -> Default View. You have “Grid view” selected, but need “Default View”. Please check all your categories.

Regards,
Eva Kemp.

#6843 Copied In reply to: Checkout not going through

Eva Kemp

Participant

June 11, 2014 at 18:12

I’ve changed the logo image (jpg file).

Regards,
Eva Kemp.

#6789 Copied In reply to: firefox logo head problems

Eva Kemp

Participant

June 11, 2014 at 17:04

You’re welcome.

Regards,
Eva Kemp.

#6771 Copied In reply to: Popular Products Slider – Sku

Eva Kemp

Participant

June 11, 2014 at 17:03

Hello,

The reason is you have deny directive in /wp-content/.htaccess file. You need insert the extensions in this .htaccess for the fonts that are located in /wp-content/themes/legenda/css/fonts directory.
For example, <files ~ ".(xml|css|jpe?g|png|gif|js|eot|otf|svg|ttf|woff)$">
This will fix your issue.

Regards,
Eva Kemp.

#6770 Copied In reply to: Awsome Icons stop showing after upgrade 2.2

Eva Kemp

Participant

June 11, 2014 at 15:54

To show products by SKU number in Popular Products slider you need select “All” for “Products type” in the Products element. Now you have it set as “Featured”, so only featured products are displayed.

Regards,
Eva Kemp.

#6763 Copied In reply to: Popular Products Slider – Sku

Eva Kemp

Participant

June 11, 2014 at 14:38

Hello,

We’re sorry but this is a bug in the theme and will be fixed only in the next update.
Unfortunately you have to wait for a new release. It should be produced in a month.

If style changes were made in custom.css file, then you don’t need to worry, it’ll remain after update. If some changes were made in the theme files, then you have to create child theme and copy all modified files into there. Here you can read how to create child theme.
Also we recommend to create a backup of the files and database before updating the theme.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#6754 Copied In reply to: reviews, comments removal

Eva Kemp

Participant

June 11, 2014 at 14:19

Hello,

I’ve made changes in custom.css file and now your shop page http://www.omgmiamiswimwear.com/store/store/ is working fine.
Sorry but you didn’t answer our question:
What changes have you made after which the shop pages started working wrong?
Have you modified the original theme files?

Thank you.

Regards,
Eva Kemp.

#6749 Copied In reply to: Checkout not going through

Eva Kemp

Participant

June 11, 2014 at 14:03

I’ve removed the screenshot.
Sorry, but we didn’t test compatibility of 3rd-party plugins with our theme. So we can’t guarantee their proper work with the theme.
Is there anything else we can help you with?

Regards,
Eva Kemp.

#6747 Copied In reply to: Revolution Slider not loading and Description, Custom tabs not working

Eva Kemp

Participant

June 11, 2014 at 13:20

1. You didn’t have the required plugins activated. I’ve activated them and woocommerce plugin as well. Please check the woocommerce settings as you selected your homepage for the products display.

2. Description tab shows the info from the text editor box.
Regarding the Additional Information tab you can read woocommerce documentation: http://docs.woothemes.com/document/editing-product-data-tabs/ > 6.The Additional Information tab

Regards,
Eva Kemp.

#6743 Copied In reply to: Revolution Slider not loading and Description, Custom tabs not working

Eva Kemp

Participant

June 11, 2014 at 11:58

If you want to place an image under the search box as well, then you need find the code <?php get_search_form(); ?> (line 82) in header.php and insert the needed content under that line.

Regards,
Eva Kemp.

#6734 Copied In reply to: Adding cost to the homepage

Eva Kemp

Participant

June 11, 2014 at 11:54

Are you using Contact form 7 plugin for Contact page? If so you didn’t activate the plugin.
If you want to use our default contact form you need insert this shortcode to the Contact page:
[etheme_contacts]
To have it without Google map use this code:
[etheme_contacts gmap="0"]

Regards,
Eva Kemp.

#6732 Copied In reply to: Contacto form

Eva Kemp

Participant

June 11, 2014 at 11:46

Hello,

You can change favicon in Theme Options > Header > Favicon.
Make sure your favicon image has .ico extension, not .png or .jpg

Regards,
Eva Kemp.

#6731 Copied In reply to: Favicon

Eva Kemp

Participant

June 11, 2014 at 11:44

I’ve changed image dimensions and now logo is looking fine.
Please check.

Regards,
Eva Kemp.

#6730 Copied In reply to: firefox logo head problems

Eva Kemp

Participant

June 11, 2014 at 10:56

Hello,

Sorry, but the login details are incorrect. I’m unable to log in to wp-admin panel. Please check them and provide us with the correct credentials.

Regards,
Eva Kemp.

#6723 Copied In reply to: Contacto form

Eva Kemp

Participant

June 11, 2014 at 10:54

Hello,

Please provide us with the credentials to FTP and wp-admin panel in Private Content.
Had you made any changes before the error appeared?

Regards,
Eva Kemp.

#6722 Copied In reply to: Home page error

Eva Kemp

Participant

June 11, 2014 at 10:51

1. Sorry, but I’m unable to connect to FTP (login details are incorrect) as well as to wp-admin panel. After filling in the details I’m being redirected to the blank page.
2. Do you want not to post description but to show custom tabs? Please clarify.
Thank you.

Regards,
Eva Kemp.

#6721 Copied In reply to: Revolution Slider not loading and Description, Custom tabs not working

Eva Kemp

Participant

June 11, 2014 at 10:04

Hello,

1. Please provide us with FTP and admin panel credentials in Private Content to check the issue with Revolution slider.
2. Description tab is the “text edit” box. You need write in there for the description tab to be displayed. Information for customs tabs can be found in Theme Options > Single Product Page > Custom Tab Title, Custom Tab content.

Regards,
Eva Kemp.

#6713 Copied In reply to: Revolution Slider not loading and Description, Custom tabs not working

Eva Kemp

Participant

June 11, 2014 at 09:57

Hello,

Regarding logs you have to contact your host as all logs are saved on a server. Also we recommend you to contact PayPal support. Perhaps they will help you to investigate this issue.

Regards,
Eva Kemp.

#6712 Copied In reply to: Order Status is Not Updated After Payment Completed

Eva Kemp

Participant

June 11, 2014 at 09:48

Hello,

As I see you have old theme version. Please update it to 2.9.2 version which is the latest one.
If it doesn’t fix the issue please let us know.

Regards,
Eva Kemp.

#6710 Copied In reply to: Portfolio pictures not right

Eva Kemp

Participant

June 11, 2014 at 09:39

Hello,

I’ve made modifications in custom.css.
Please check if the site looks fine now.

Regards,
Eva Kemp.

#6709 Copied In reply to: Product Box Alignment & Checkout Page Problem

Eva Kemp

Participant

June 11, 2014 at 09:29

Hello,

Do you have FTP account? Please provide us with its credentials to be able to connect to FTP.
Thank you.

Regards,
Eva Kemp.

#6708 Copied In reply to: Catchable Fatal Error

Eva Kemp

Participant

June 11, 2014 at 08:34

Hello,

We’re very sorry for such troubles, but this bug should be fixed in our future update.
Meanwhile you can resolve this problem copying the file review-order.php from plugins/woocommerce/templates/checkout to themes/idstore/woocommerce/checkout to overwrite the old file.

Regards,
Eva Kemp.

#6707 Copied In reply to: IDStore Compatibility with WooCommerce 2.1.9
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Viewing 29,940 results - 29,911 through 29,940 (of 31,366 total)

Viewing 30 posts - 29,911 through 29,940 (of 31,366 total)

← 1 2 3 … 997 998 999 … 1,044 1,045 1,046 →

Forum Replies Created

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