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Order Status is Not Updated After Payment Completed

This topic has 4 replies, 2 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

Olga777

Participant

June 8, 2014 at 19:20

Hi there,

After upgrading to Blanco 2.9.2 with Woocommerce 2.1.10 and WP 3.9.1 experience the following issue with Order status update (and therefore inventory management):

Upon completion of PayPal payment, the order status does not change from “Pending” to “Processing” – it’s stay in “Pending” status, then changes to “Cancelled”. This only occurs for certain PayPal payments (not all of them) – some works fine, some do not.

This impacts inventory management as well.

Could you please help? This is a critical issue!

my site is http://funfashion.ca

#6386 Copied

3 Answers

Eva Kemp

Support staff

June 9, 2014 at 08:17

Hello,

Does this issue persist with default theme too? Please check it.
If it doesn’t then please provide us FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#6410 Copied

Olga777

Participant

June 10, 2014 at 23:37

The problem is that it happens not for all payments. I can not figure out what is causing it (in other words, I am not able to reproduce the issue). I though may be you were able to figure this out. Maybe by looking at the logs? Just an idea. How can I help you to pin point the issue?

Thank you

#6693 Copied

Eva Kemp

Support staff

June 11, 2014 at 09:57

Hello,

Regarding logs you have to contact your host as all logs are saved on a server. Also we recommend you to contact PayPal support. Perhaps they will help you to investigate this issue.

Regards,
Eva Kemp.

#6712 Copied
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Order Status is Not Updated After Payment Completed

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