Forum Replies Created

Viewing 30 posts - 29,221 through 29,250 (of 31,366 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2014 at 11:50

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2014 at 11:39

    Hello,

    We are unable to access your site. Is there something wrong at your host? Also please check if you spelled the domain name correctly.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2014 at 11:24

    Hello,

    1. Unfortunately it can’t be done.
    2. Please provide us with the link to your blog and wp-admin panel credentials to check the issue with “Read more” button.
    3. You can add any widgets you want into the “Place in header top bar” widget area in Appearance > Widgets.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2014 at 11:14

    Hello,

    Have you changed permissions for 8theme user in wp-admin panel? We’re unable to view custom.css file.
    Please add this code into custom.css:

    .et_section.parallax-section {
    background-attachment: local !important;
    }

    Let us know if it helps.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2014 at 11:04

    Hello,

    Please provide us with wp-admin panel credentials as well and upload the new theme archive to some folder (for example, “themes”) via FTP.
    Also please specify what error you are getting when updating the theme.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2014 at 11:00

    Hello,

    We are informed that there are might be some bugs with our theme and 3rd-party plugins. Concerning your issue we didn’t receive such complaints from other clients regarding “All in One SEO” plugin compatibility with our theme. We can have a look at your problem and investigate what is causing it to prevent such issues in future.
    If you agree to provide us with the login credentials to FTP and wp-admin panel, then please create a ticket at https://support.8theme.com/ and our developers will look into it more deeply.

    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 17:14

    Hello,

    Please provide us with wp-admin panel credentials as well.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 17:11

    Hello,

    Please read this article how to remove the errors:
    http://www.phoca.cz/documents/50-phoca/625-strict-standards-non-static-method

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 16:11

    Hello,

    Could you please provide us with the login credentials to wp-admin admin panel and FTP in Private Content? We’ll check this issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 16:09

    I’ve replaced quotes in legenda-child/style.css as they were copied incorrectly. Now the child theme is working fine. Please check from your side and clear browser cache before.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 15:55

    Hello,

    We’re unable to access your site. Is there any problem at your host?
    Concerning your second question, unfortunately we don’t have such feature. You may try to upload bigger images to achieve this.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 15:48

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 15:34

    As I see the link for promo code is showing fine:

    Is it not displaying on your side?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 15:27

    Hello @scolwell,

    I’ve made some changes in style.css of your child theme. Please check if it’s fine now.
    Please provide us with wp-admin panel credentials as well.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 15:24

    I’ve updated VC and now it’s being showed in admin panel.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 15:20

    Hello,

    Sorry, but we are unable to log in to wp-admin panel as the credentials are incorrect.
    Please check them.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 15:09

    Hello,

    Thank you for your feedback! We really appreciate it.
    There is a bug in the theme with the Checkout page. You need select other template in Theme Options > Shop > Checkout page > Default.
    We’ve taken it into our account and this issue should be fixed in future updates.
    Please take our apologies.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 14:16

    Hello @stuartsinclair,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 14:14

    You’re welcome.
    We’re glad you were able to update the plugins.
    If you have any questions, don’t hesitate to contact us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 14:11

    Hello,

    We are unable to connect to FTP getting the error:
    “Error: Could not connect to server”
    Please check if the credentials are correct.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 13:39

    Hello,

    Please provide us with the login credentials to FTP and wp-admin panel in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 13:38

    Hello,

    You’re welcome.

    Please create a ticket at http://support.8theme.com/ and our specialists will provide you with the detailed information regarding additional customization and the price for it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 13:05

    Hello,

    To update the plugin you need download the theme archive at http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 where we’ve recently included the updated versions of plugins VC and Revolution Slider. After you unzip the archive you’ll find the plugins in legenda/framework/plugins directory. Upload the new version via FTP and remove the old one.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 13:01

    Hello @stuartsinclair,

    We recommend you to update the theme to the latest 2.9.2 version
    https://www.8theme.com/demo/docs/blanco/index.html#!/upgrade
    If the issue is still there after update please let us know.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 12:51

    Hello,

    You need create variable products to set color options:
    http://docs.woothemes.com/document/product-variations/
    Now you have them as simple products.

    Sorry, but to move the tabs requires additional customization and isn’t for free.

    I’ve added the code below to custom.css file to hide the text you mentioned:

    .single-product-page .product-info h4, .single-product-page .product-info .sku_wrapper, .single-product-page .product-info .posted_in {
            display: none;
    }

    Please check it now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 11:24

    Hello,

    As I see you have old Woocommerce version. Please update it. If the problem still persists after update let us know.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 11:21

    Hello,

    As I see all the images in /public_html/wp-content/uploads/2014/06 directory have 666 file permissions. Please change them to 777 as we are unable to do this getting the error:
    “550 CHMOD 755 winni.jpg: Operation not permitted”
    Or ask your hosting provider to do this.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 10:33

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 10:16

    Hello,

    I’ve imported the settings of the toys demo, but you have to reupload your logo. Please check it now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2014 at 09:28

    1. Please clarify what space you want to fix.
    2. The font on the demo is Handlee font.

    Regards,
    Eva Kemp.

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    Viewing 29,250 results - 29,221 through 29,250 (of 31,366 total)
Viewing 30 posts - 29,221 through 29,250 (of 31,366 total)
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