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Topic: Revolution slider stop showing image after upgrade

Tagged: revolution slider

ataxel

Participant

July 13, 2014 4:23 pm

I upgrade the theme with the last revolution slider upgrade (4.5.9)
and picture aren’t showing anymore. I build another one from scratch and pictures aren’t there neither.

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Eva Kemp

Support staff

July 13, 2014 6:12 pm

Hello,

Please provide us with the FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

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ataxel

Participant

July 13, 2014 7:11 pm

User: 8themes
PW: i,Op:En@

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Robert Hall

Support staff

July 14, 2014 6:31 am

Hello,

Please provide us with link to the page and wp-admin access.

Regards,
Robert Hall.

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ataxel

Participant

July 14, 2014 2:57 pm

Here they are. Sorry for my mistake…

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Eva Kemp

Support staff

July 14, 2014 3:20 pm

Hello,

Sorry, but we are unable to log in to wp-admin panel as the credentials are incorrect.
Please check them.
Thank you.

Regards,
Eva Kemp.

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ataxel

Participant

July 15, 2014 3:28 pm

Oups. I did it twice ? Well I check it out this time

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Eva Kemp

Support staff

July 15, 2014 4:03 pm

Unfortunately it’s still incorrect.
Could you please set the password without any special symbols?
Thank you.

Regards,
Eva Kemp.

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ataxel

Participant

July 15, 2014 5:05 pm

Again

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support staff only.

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Eva Kemp

Support staff

July 15, 2014 5:24 pm

Thank you for resetting the password.
I’ve checked your site and Revolution Slider settings. Everything seems to be fine, but this issue persists with default “Twenty Fourteen” theme too. So this problem isn’t related to our theme. We recommend you to contact Revolution Slider support team. They should advise you some solution.

Regards,
Eva Kemp.

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ataxel

Participant

July 15, 2014 6:08 pm

Thank you for coming back 3 times…
As for now, because I have bugs and think it’s not related to your template but maybe other plugins, I’ll rebuilt my whole site with care. First thing i’ll test is the revolution slider on clean install. If bug persists with that I’ll be back 😉 but not without having test it with default theme or sending support request to revolution slider.

I appreciate your amazing Support!

LP( *

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Eva Kemp

Support staff

July 15, 2014 6:13 pm

You’re welcome.

If you need more help don’t hesitate to contact us.

Regards,
Eva Kemp.

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