Forum Replies Created

Viewing 30 posts - 27,871 through 27,900 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 17:29

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 17:22

    Hello @Leticia,

    Please provide us with wp-admin panel credentials and FTP access in Private Content to check the issue.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 17:19

    Hello @Leticia,

    If you update the theme the changes will be lost. In this case you can safe the file and then reupload it after the theme update or create child theme and copy that file into there.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 17:12

    Hello @Leticia,

    We’ve produced new theme update where VC and Revolution Slider plugins are updated. Please download new theme version and in the archive in legenda/framework/plugins directory you’ll find the updated plugins.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 17:08

    Hello,

    Please provide us with the link to your page where you want to remove sidebar from and your wp-admin panel credentials in Private Content.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 17:04

    Hello,

    To remove the same text from quick view pop up you need add this code in custom.css:
    .quick-view-popup .product-info .variations_form .price, .quick-view-popup .product-info .variations_form .quantity-box {display: none !important;}

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 16:21

    Hello,

    Sorry, but it can’t be removed permanently.
    You have to use the code provided in the previous post to hide the padding.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 15:24

    Hello,

    That error means that you have some plugin which uses the same OAuth library, and that other plugin is conflicting. I’ve found that plugin – tweets – I’ve renamed its folder via FTP to tweets_old in the wp-content/plugins directory.
    But there occurred another error:
    Server error!
    The server encountered an internal error and was unable to complete your request.

    Concerning this issue you have to contact your hosting provider as 500 error is the server error, not the theme.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 15:03

    Hello,

    Your credentials for FTP are incorrect.
    Please check them and provide us with the correct details.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 14:57

    Hello,

    Please provide us with FTP credentials.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 14:56

    Hello,

    There was a problem with permalinks when viewing products, the links was showing 404 error. I’ve fixed it in Settings > Permalinks.
    Concerning the Cart issue we recommend you to disable all 3rd-party plugins and clear the cache folder via FTP as you’re using cache plugin. Also please update Woocommerce plugin to the latest version.
    If it doesn’t help please provide us with FTP credentials.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 14:23

    Hello,

    Have you translated files in wp-content/plugins/woocommerce/i18n/languages directory?

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 14:08

    Hello,

    We’ve deactivated the plugins and the error has disappeared.
    Please try to deactivate them one by one to find out which one is causing the problem.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 13:53

    Hello,

    You’re welcome.
    We’re closing this topic now.

    If you need more help you can create a new topic.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 13:51

    Hello,

    Please provide us with full permissions for wp-admin panel as we are unable to check the settings. Also please give us FTP credentials as well.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 13:48

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 13:44

    Hello,

    Unfortunately there is no such feature to add variations dropdown to the category page.
    Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 13:41

    Hello,

    As that message is related to Woocommerce plugin, we recommend you to contact their support concerning this issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 13:22

    Hello @viniciuspaginas,

    There is a bug with frontend editor. We recommend you to use backend editor instead. Sorry for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 12:13

    Hello,

    I’ve just checked pages with VC and the editor is working fine. Please view the screenshot: http://imgur.com/Lx8N6Re
    What browser are you using? Please try to check with another one and clear cache in our current browser.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 12:08

    Hello,

    You can update Visual Composer yourself as we included it in the new theme update. Extract the archive and in legenda/framework/plugins directory you’ll find the latest verison of VC plugin.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 11:58

    Hello,

    There shouldn’t be any troubles after update. Did you make changes in custom.css or style.css file?
    If you made them in custom.css you won’t lose your modifications.
    Did you customize original theme files? If so, they will be overwritten by the updated ones.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 11:54

    Hello,

    Sorry, but we don’t have “sold out” icons in our theme. You may try to use some other plugins or read this article regarding “WooCommerce Sold Out Products” plugin:
    http://wordpress.org/support/topic/sold-out-icon-hiding-behind-images

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 11:45

    Hello,

    Sorry, but we can change the width of Instagram widget and height is set automatically. If we change the height as well, the image will be distorted.

    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 11:21

    Hello,

    Sorry, but we don’t provide child theme. You can create it yourself. How to create it you can read in this article: http://codex.wordpress.org/Child_Themes

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2014 at 11:14

    Hello,

    Are you using the latest IDStore version 3.5? .po files are updated there and you can translate some words in these files.
    Please update your theme.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 15, 2014 at 21:26

    Hello,

    We’re sorry, but this issue and video code isn’t related to our theme. You may try to contact youtube support or visit some forums where such problems are discussed.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 15, 2014 at 21:20

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 15, 2014 at 21:18

    Hello,

    1. The reason you couldn’t install Screets Chat plugin is you had its folder in wp-content/plugins directory. I’ve removed it and then installed Screets Chat plugin successfully.
    2. I’ve added a product to the cart successfully and it’s shown in there when go to the Cart page or Checkout.
    3. To be able to create a new account you need have Register page. How to create it please read in our documentation: https://www.8theme.com/demo/docs/legenda/index.html#!/registration_page

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 15, 2014 at 21:03

    Hello,

    You can remove the identical text using this code into custom.css file:

    .single-product-page .product-info .single_variation .price {
        display: none;
    }

    If you want to remove quantity box as well you nee add the following code into custom.css:

    .single-product-page .product-info .variations_form .quantity-box {
       display: none;
    }

    Regards,
    Eva Kemp.

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    Viewing 27,900 results - 27,871 through 27,900 (of 31,382 total)
Viewing 30 posts - 27,871 through 27,900 (of 31,382 total)
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