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Product can not be put in the cart - by 280570

This topic has 19 replies, 4 voices, and was last updated 9 years, 7 months ago ago by Robert Hall

280570

Participant

September 16, 2014 at 12:13

Hello,

After theme updates there was a problem. If the buyer is not registered, the product can not be put in the cart. What could be the problem ????

Regards

#15701 Copied

18 Answers

Robert Hall

Support staff

September 16, 2014 at 12:29

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

#15709 Copied

280570

Participant

September 16, 2014 at 13:27

link

Please, contact administrator
for this information.

#15715 Copied

Eva Kemp

Support staff

September 16, 2014 at 14:56

Hello,

There was a problem with permalinks when viewing products, the links was showing 404 error. I’ve fixed it in Settings > Permalinks.
Concerning the Cart issue we recommend you to disable all 3rd-party plugins and clear the cache folder via FTP as you’re using cache plugin. Also please update Woocommerce plugin to the latest version.
If it doesn’t help please provide us with FTP credentials.

Thank you.

Regards,
Eva Kemp.

#15731 Copied

280570

Participant

September 16, 2014 at 15:33

I did, but the cart is still not working. I press the button to ADD TO CART and items appear in a shopping cart in the upper right corner. I click on the sign of the CART, and turn it. Shopping becomes empty.

I tried it on different computers, but it does not work anywhere.

FTP bellow

Please, contact administrator
for this information.

#15740 Copied

Eva Kemp

Support staff

September 16, 2014 at 17:34

Hello,

Seems reactivation of Woocommerce plugin has fixed the issue. I’ve added a product to the cart again and it’s visible in there:

Please check it from your side and clear browser cache before.

Thank you.

Regards,
Eva Kemp.

#15759 Copied

280570

Participant

September 16, 2014 at 17:59

Not work. Now i try make order from new mobile device. Without registration. Cart itself again cleared after the transition from the page order in it. If you do register on the site, everything works fine.

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280570

Participant

September 16, 2014 at 18:07

and from any computers site not work. From any computers i see only background image. Without any information. If i made registration, i see full site with full information

#15767 Copied

280570

Participant

September 16, 2014 at 18:12

maybe problem with this ?

Переопределение шаблона (WooCommerce):royal/woocommerce/archive-product.php
royal/woocommerce/cart/cart-empty.php
royal/woocommerce/cart/cart-totals.php
royal/woocommerce/cart/cart.php
royal/woocommerce/cart/cross-sells.php
royal/woocommerce/cart/mini-cart.php
royal/woocommerce/cart/shipping-calculator.php
royal/woocommerce/checkout/form-billing.php
royal/woocommerce/checkout/form-checkout.php
royal/woocommerce/checkout/form-shipping.php версия 2.1.2 вышла из даты. Версия ядра 2.2.0
royal/woocommerce/checkout/review-order.php
royal/woocommerce/content-product.php
royal/woocommerce/content-product_cat.php
royal/woocommerce/content-single-product.php
royal/woocommerce/content-widget-product.php
royal/woocommerce/global/breadcrumb.php
royal/woocommerce/global/form-login.php
royal/woocommerce/global/quantity-input.php
royal/woocommerce/global/wrapper-end.php
royal/woocommerce/global/wrapper-start.php
royal/woocommerce/loop/add-to-cart.php
royal/woocommerce/loop/loop-end.php
royal/woocommerce/loop/loop-start.php
royal/woocommerce/loop/no-products-found.php
royal/woocommerce/loop/pagination.php версия 2.2.0 вышла из даты. Версия ядра 2.2.2
royal/woocommerce/loop/sale-flash.php
royal/woocommerce/myaccount/form-edit-address.php
royal/woocommerce/myaccount/form-login.php
royal/woocommerce/myaccount/my-address.php
royal/woocommerce/myaccount/my-orders.php
royal/woocommerce/order/order-details.php
royal/woocommerce/single-product/add-to-cart/simple.php
royal/woocommerce/single-product/product-image.php
royal/woocommerce/single-product/product-thumbnails.php
royal/woocommerce/single-product/related.php
royal/woocommerce/single-product/sale-flash.php
royal/woocommerce/single-product/short-description.php
royal/woocommerce/single-product/tabs/tabs.php
royal/woocommerce/single-product/up-sells.php
royal/woocommerce/single-product-reviews.php
royal/woocommerce/single-product.php

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280570

Participant

September 16, 2014 at 18:39

I made switch off all plugins, except woocommerce. All the same cart does not work

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280570

Participant

September 16, 2014 at 20:53

CART DO NOT WORK ! I made backup to old theme Leader. See mysite.mailrusy.bget.ru, it copy for problem fixing.

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Robert Hall

Support staff

September 17, 2014 at 05:54

Hello 280570,

Did you updated the theme to latest version (1.1)?

Regards,
Robert Hall.

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280570

Participant

September 17, 2014 at 06:01

Yes, i did

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Robert Hall

Support staff

September 17, 2014 at 07:11

Hello,

I’ve checked site and you didn’t updated the Royal theme to the latest version (1.1).
Before update the theme you need to delete the WooCommerce folder /wp-content/themes/royal/woocommerce.

Regards,
Robert Hall.

#15812 Copied

280570

Participant

September 17, 2014 at 08:26

You not right. I see now their version of the admin and see 1.1 http://www.mysite.mailrusy.bget.ru/wp-admin/themes.php?theme=royal

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280570

Participant

September 17, 2014 at 09:57

i make update again. Delete woocommerce too. But not work cart. with others theme it work. with royal not work.

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Eva Kemp

Support staff

September 17, 2014 at 11:41

Hello,

We’re very sorry.
You’re right. There is a bug with new Woocommerce version and our theme. We’re working on the solution currently. The issue will be fixed as soon as possible.

Please take our apologies for inconveniences and all troubles you had to experience.

Regards,
Eva Kemp.

#15859 Copied

glooglue

Participant

September 18, 2014 at 12:51

I have the same problem. Products don’t stay in the cart. Will there be a fix soon? Thanks.

#16029 Copied

Robert Hall

Support staff

September 18, 2014 at 13:12

Hello,

We’re sorry. The issue will be fixed as soon as possible.

Regards,
Robert Hall.

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