Hello,

Sorry, but we’re unable to log in to wp-admin panel using the credentials you provided.
Please check them.
Just to clarify: do you still have problems with Cleopatra home page when demo footer is disabled?
Please specify what you’re trying to modify.

Thank you.
Regards,
Eva Kemp.

Hello,

Please provide us with wp-admin panel and FTP credentials.

Thank you.
Regards,
Eva Kemp.

Hello,

Sorry for a long delay.
Unfortunately we were unable to log in to wp-admin panel using the credentials you provided.
Please give us the correct link and login details.

Thank you.
Regards,
Eva Kemp.

Hello,

There was planned a new feature in the theme, but it’s still not released and Prefooter section was added into the theme update by mistake. We’ll fix this in our next update.
So prefooter area won’t work.

Please take our apologies.
Thank you.

Regards,
Eva Kemp.

Hello,

Unfortunately we don’t know what files you edited. Sorry.
There is no any way to find it out. Perhaps you’ll be able to find the modified files checking the date of modification via some FTP client or File Manager at hosting control panel.

Before update you need create a back up of the site.

Regards,
Eva Kemp.

Hello,

To make Visual Composer editor visible for Static Blocks section go to wp-admin panel > Settings > Visual Composer and check all Content Types.

Thank you.
Regards,
Eva Kemp.

Hello @paulinskip,

Could you please provide us with FTP and wp-admin panel credentials in Private Content to check the issue?
Thank you.

Regards,
Eva Kemp.

Hello,

The link for wp-admin panal gives 404 error.
Please provide us with the correct link.

Thank you.
Regards,
Eva Kemp.

Hello,

Please provide us with FTP and wp-admin panel credentials to check the issue.
Thank you.

Regards,
Eva Kemp.

Hello,

We edited the file woo.php, replaced some code.
Please don’t worry. This bug will be fixed in our next update.

Sorry for inconveniences.

Regards,
Eva Kemp.

Hello @csmwebdesign,

Please provide us with the login details to wp-admin panel in Private Content. Don’t worry it’s visible only for administrators.

Regards,
Eva Kemp.

Hello,

We’ve already had such discussion on our forum.
We’ve improved our theme as much as we could. And we have already emphasized if someone of our customers has experience in development and has proposals concerning changes in the theme (we mean only specific changes in the code in particular files, rather than general phrases like “Reduce CSS File” etc), we are asking to declare them here or contact us via the contact form https://www.8theme.com/contact-us/
If the recommended changes are effective and reduce time load of the theme, you will receive financial compensation.

Thank you for understanding.
Regards,
Eva Kemp.

Hello,

Please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

Hello,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. These plugins work fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated. The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

Regards,
Eva Kemp.

Hello,

You’re welcome.
Yes, we’ll implement this fix in the future update.

Sorry for inconveniences.

Regards,
Eva Kemp.