Forum Replies Created

Viewing 30 posts - 2,671 through 2,700 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    July 5, 2016 at 07:38

    Hello,

    Please provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 5, 2016 at 07:25

    Hello,

    Please take our apologies but first 2 customizations were made for you as an exception. We don’t provide such kind of support. If you have difficulties creating the content we recommend you to hire a developer who will make all needed work for you.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 5, 2016 at 07:21

    Hello,

    You need update Ultimate VC Addons plugin via FTP https://www.8theme.com/download-plugins/ and enter API key in the settings https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 21:19

    Hello,

    Please provide wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 21:18

    Hello,

    Please provide FTP credentials.
    Do you want whole admin panel to be in English?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 21:12

    Hello,

    You need contact Envato support for refund https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 21:11

    Hello,

    You have to wait till Google re-index your site.
    It may take some time.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 19:10

    Hello,

    It’s written in the documentation https://8theme.com/demo/docs/legenda/#!/footer . Please read “Second Footer row” paragraph.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 18:03
    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 18:01

    Hello,

    1. Please read Woocommerce documentation:
    https://docs.woothemes.com/document/editing-product-data-tabs/

    2. You need edit the file wp-content/themes/idstore/woocommerce/single-product/tabs/description.php in line 14.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 17:53

    Hello,

    Royal 2.7.1 version is compatible with Woocommerce v2.6.x.
    I’ve select layout without sidebar in Theme Options > Single Product Page as you don’t use any widgets there. Please check single product page now.

    You had this code in Cart page editor: <pre>[woocommerce_cart]</pre>
    I’ve removed <pre> tags. Check Cart page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 17:44

    Hello,

    Go to wp-content/languages directory via FTP and rename the files pt_BR.po and pt_BR.mo to pt.po and pt.mo. After that admin panel should be back in English.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 17:40

    Hello,

    Are you using any 3rd-party plugins?
    Try to disable them and check site loading after that.
    Also compare the loading with default WordPress theme (Twenty Sixteen, for example). Is it the same?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 17:39

    Hello,

    You should paste the code into theme functions.php file. To keep changes safe after theme update you can create child theme https://codex.wordpress.org/Child_Themes and add the code in child functions.php file.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 17:08

    Hello,

    You’re welcome.
    Thank you for your kind words.
    We appreciate it very much!

    We’d be thankful if you leave a review on ThemeForest site http://themeforest.net/item/royal-multipurpose-wordpress-theme/reviews/8611976 .

    P.S. Eva is a girl’s name 🙂

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 17:04

    Hello,

    Please add this code in Theme Options > Styling > Custom CSS > Global Custom CSS:

    .product-information .cart button[type="submit"], .product-information .cart .button {
       height: auto;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 17:02

    Hello,

    I checked your site and it’s loading quite fast.
    Try to check in different browsers.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 16:53

    Hello,

    You should use $locale='pt_BR'; instead of WPLANG in wp-config.php file. Also make sure you added it in the beginning of the file or in the middle, not in the end.

    Please provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 16:49

    Hello @pro2know,

    I’ve removed the mentioned code from child functions.php file and activated child theme in the WP Dashboard.
    I was able to access WP admin panel successfully then.

    Clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 16:37

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 16:36

    Hello,

    Email address is present in Billing fields http://prntscr.com/boowjv and you can find it in Orders section after order is completed.
    Also if you activate other theme you’ll see the same fields (only username and password for account creation), so it’s Woocommerce configuration, not the theme.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 16:30

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 15:07

    Hello,

    Theme update will be released in the next 2-3 days.
    Meanwhile you can revert back to previous Woocommerce version.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 15:05

    Hello @pro2know,

    Please provide us with FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 14:59

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 14:25

    Hello,

    We didn’t test these plugins with the theme and can’t guarantee their full compatibility.
    You may try to check them yourself.

    Please take our apologies.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 14:16

    Hello,

    Add this code in Theme Options > Styling > Custom CSS > Global Custom CSS:

    .header-type-2 .menu-wrapper .menu > li > a {
       font-size: 20px;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 13:56

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 13:20

    Hello,

    If you want to import a template you can import it with .xml file, find the needed file in the theme package in “XML files” folder. Inside of it you’ll see the folder “Versions”. To import .xml file go to wp-admin panel Tools > Import > WordPress > upload chosen xml file, press “Upload File” and import. Check “Download and import file attachments” and press Submit button.
    The page will be shown in Pages section of wp-admin panel.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 4, 2016 at 13:18

    Hello,

    1. Add this code in Global Custom CSS section:

    .product-title {
       text-transform: lowercase;
    }

    2. Have you created attributes in Products > Attributes and added them for your variable products? If so you need also use “Woocommerce Layered Nav” widget in Appearance > Widgets > Shop Sidebar.

    3. Do you want to add the icons on single product pages? Go to Theme Options > Single Product Page > Show share buttons > On.

    4. Unfortunately there is no such option. Sorry.

    5. Your query is unclear. Please show a screenshot what you want to achieve.

    6. Sorry, but there is no such option.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 2,671 through 2,700 (of 31,382 total)
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