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Upgraded to latest version and lost visual/text editor tabs

This topic has 18 replies, 5 voices, and was last updated 7 years, 9 months ago ago by Eva Kemp

loulouby2

Participant

June 23, 2016 at 09:14

Hi there. Since updating to the latest version of Royal theme I’ve lost my Visual/Text tabs for page editing. I’ve tried deactivating all plugins which doesn’t help and I’ve also made sure that it’s not turned off in my user profile settings. Any other ideas?

#130796 Copied Theme version: 2.7 WooCommerce version: 4.5.3

17 Answers

Robert Hall

Support staff

June 23, 2016 at 10:19

Hello,

Navigate to Dashboard->Visual Composer->Role Manager->Post Types->Custom and select all of them.

Regards,
Robert Hall

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loulouby2

Participant

June 24, 2016 at 06:26

Hi Robert
Thanks for your reply. Did what you suggested and still no luck.

#130916 Copied

Robert Hall

Support staff

June 24, 2016 at 06:59

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall

#130917 Copied

loulouby2

Participant

June 28, 2016 at 03:56

Hi Robert.
Just making sure you got my login details last week?

#131336 Copied

Eva Kemp

Support staff

June 28, 2016 at 09:42

Hello,

We didn’t get your login credentials.
Please resend them.

Regards,
Eva Kemp.

#131374 Copied

loulouby2

Participant

June 30, 2016 at 08:26

Ok no problem have put on this message

Please, contact administrator
for this information.

#131823 Copied

Robert Hall

Support staff

June 30, 2016 at 08:30

Hello,

As I see the tabs are there. See screenshot: http://prntscr.com/bmxeuv

Also you should click on the “backend editor” button (http://prntscr.com/bmxfg6) to see the Visual Composer content.

Regards,
Robert Hall

#131825 Copied

loulouby2

Participant

July 3, 2016 at 06:07

Hi Robert
But if you add a text box using visual composer you’ll see that it’s stuck in text mode, I can’t click the tabs to switch between text and visual editor in a text box.
I have some screen shots below to explain what I mean.

https://www.dropbox.com/s/z6mrnjxngq46opa/ss.jpg?dl=0
https://www.dropbox.com/s/1auzpwc1zo06769/ss-2.jpg?dl=0

#132259 Copied

Jack Richardson

Support staff

July 3, 2016 at 08:59

Hello,

Please disable all 3rd-party plugins and check the editor after that.

Best regards,
Jack Richardson.

#132267 Copied

pro2know

Participant

July 3, 2016 at 22:20

I am having the same issue and I have tried disabling plugins and still can’t figure what’s going on. Another thing I had to remove the Royal Child because it was causing me to not be able to get into the admin page. kept going to 404 page.

Please, contact administrator
for this information.

#132282 Copied

Jack Richardson

Support staff

July 4, 2016 at 07:31

Hello @pro2know,

As I see VC editor is working fine and Visual/Text editors are working properly: http://prntscr.com/boim70

Please clarify your issue with more details.

Best regards,
Jack Richardson.

#132306 Copied

loulouby2

Participant

July 4, 2016 at 08:48

Hi Jack
Yep have tried that a few times and doesn’t make a difference.

#132323 Copied

Jack Richardson

Support staff

July 4, 2016 at 10:47

Hello @loulouby2,

I’ve checked Text element in VC editor on your home page and it’s working: http://prntscr.com/bokkz0.
Try to clear browser cache and check again or check in another browser.

Best regards,
Jack Richardson.

#132335 Copied

pro2know

Participant

July 4, 2016 at 14:30

Thanks it was the browser cache. The other problem I have with the update is when I use the royal child theme it adds things to the .php in the child theme from either a plugin or something and causes issues to get into wp-admin. I have to change the child theme name to be able to get back into the wp-admin. I didn’t know if this is something you knew about or not this is what it adds to the child theme .php file only after the update. Not sure if it’s a plugin injecting something but I didn’t add any other plugins before or after the update and it was working fine before. I know going away from child theme also fixed the google map error as well. Maybe this code can help you figure whats causing conflict with plugins and the theme. I restored several times and it added same code each time I did the update even on a localhost.

add_filter( ‘login_errors’,
create_function(
‘$a’, ‘”Invalid username or
password.”;’
) );

add_filter( ‘the_generator’, ‘__return_null’ );

function schoolpress_wp_login_filter( $url, $path, $orig_scheme ) {
$old = array( “/(wp-login\.php)/” );
$new = array( “new-login” );
return preg_replace( $old, $new, $url, 1 );
}
add_filter( ‘site_url’, ‘schoolpress_wp_login_filter’, 10, 3 );

function schoolpress_wp_login_redirect() {
if ( strpos( $_SERVER[“REQUEST_URI”], ‘new-login’ ) === false ) {
wp_redirect( site_url() );
exit();
}
}
add_action( ‘login_init’, ‘schoolpress_wp_login_redirect’ );

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Eva Kemp

Support staff

July 4, 2016 at 15:05

Hello @pro2know,

Please provide us with FTP credentials in Private Content.

Regards,
Eva Kemp.

#132410 Copied

pro2know

Participant

July 4, 2016 at 16:32

see private

Please, contact administrator
for this information.

#132422 Copied

Eva Kemp

Support staff

July 4, 2016 at 16:49

Hello @pro2know,

I’ve removed the mentioned code from child functions.php file and activated child theme in the WP Dashboard.
I was able to access WP admin panel successfully then.

Clear browser cache and check.

Regards,
Eva Kemp.

#132431 Copied
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