Return to previous page

Problem with downloading - by trenicum - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 7 years, 9 months ago ago by Eva Kemp

trenicum

Participant

July 4, 2016 at 16:39

Hello.

I’ve faced with a problem that I can’t fix – after installation of the theme and demo content my website has become too long to load. I’ve carefully read documentation and checked memory_limit and Upload_max_filesize functions but It’s still too long. Can you help me, please?

#132427 Copied Theme version: 2.7.1

10 Answers

Eva Kemp

Support staff

July 4, 2016 at 17:02

Hello,

I checked your site and it’s loading quite fast.
Try to check in different browsers.

Regards,
Eva Kemp.

#132433 Copied

trenicum

Participant

July 4, 2016 at 17:19

I use Chrome and Safari and both with the same result. After your answer the main page start loading in 5 sec (magic?), but in admins pannel it’s still working too long. For example – to open the main page in edit mode it took more than minute…

#132443 Copied

Eva Kemp

Support staff

July 4, 2016 at 17:40

Hello,

Are you using any 3rd-party plugins?
Try to disable them and check site loading after that.
Also compare the loading with default WordPress theme (Twenty Sixteen, for example). Is it the same?

Regards,
Eva Kemp.

#132449 Copied

trenicum

Participant

July 4, 2016 at 17:58

Only recommended and required by the theme http://s013.radikal.ru/i322/1607/2e/5785e3a797a5.png
And yes, with default themes the same thing

#132455 Copied

Eva Kemp

Support staff

July 4, 2016 at 18:03

Hello,

If the same issue persists with default WordPress theme then it may be related to your server configuration.
Also you may try to speed up the site following the suggestions from these articles:
http://codex.wordpress.org/WordPress_Optimization
http://techtage.com/speeding-up-wordpress-sites/
http://www.sparringmind.com/speed-up-wordpress/
https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage#heartbeat-in-action
http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/
http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website

Regards,
Eva Kemp.

#132458 Copied

trenicum

Participant

July 4, 2016 at 18:15

I deleted all recommended and required plugins and it works! So, as I understood, the problem connected with one of the plugins

#132460 Copied

Jack Richardson

Support staff

July 4, 2016 at 19:12

Hello,

You can disable the plugins one by one to find out which one is causing the issue.

Best regards,
Jack Richardson.

#132463 Copied

trenicum

Participant

July 4, 2016 at 20:03

Ok, it seems the problem with the Visual Composer

#132468 Copied

trenicum

Participant

July 4, 2016 at 21:08

Ok. I’ve done with your service and going to ask for refund.

#132472 Copied

Eva Kemp

Support staff

July 4, 2016 at 21:12

Hello,

You need contact Envato support for refund https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- .

Regards,
Eva Kemp.

#132474 Copied
Viewing 11 results - 1 through 11 (of 11 total)