Return to previous page

Topic: Problem with downloading

trenicum

Participant

July 4, 2016 4:39 pm

Hello.

I’ve faced with a problem that I can’t fix – after installation of the theme and demo content my website has become too long to load. I’ve carefully read documentation and checked memory_limit and Upload_max_filesize functions but It’s still too long. Can you help me, please?
Site URL: hidden
Theme version: 2.7.1

#132427 copied to clipboard

Like

Eva Kemp

Support staff

July 4, 2016 5:02 pm

Hello,

I checked your site and it’s loading quite fast.
Try to check in different browsers.

Regards,
Eva Kemp.

#132433 copied to clipboard

Like

trenicum

Participant

July 4, 2016 5:19 pm

I use Chrome and Safari and both with the same result. After your answer the main page start loading in 5 sec (magic?), but in admins pannel it’s still working too long. For example – to open the main page in edit mode it took more than minute…

#132443 copied to clipboard

Like

Eva Kemp

Support staff

July 4, 2016 5:40 pm

Hello,

Are you using any 3rd-party plugins?
Try to disable them and check site loading after that.
Also compare the loading with default WordPress theme (Twenty Sixteen, for example). Is it the same?

Regards,
Eva Kemp.

#132449 copied to clipboard

Like

trenicum

Participant

July 4, 2016 5:58 pm

Only recommended and required by the theme http://s013.radikal.ru/i322/1607/2e/5785e3a797a5.png
And yes, with default themes the same thing

#132455 copied to clipboard

Like

Eva Kemp

Support staff

July 4, 2016 6:03 pm

Hello,

If the same issue persists with default WordPress theme then it may be related to your server configuration.
Also you may try to speed up the site following the suggestions from these articles:
http://codex.wordpress.org/WordPress_Optimization
http://techtage.com/speeding-up-wordpress-sites/
http://www.sparringmind.com/speed-up-wordpress/
https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage#heartbeat-in-action
http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/
http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website

Regards,
Eva Kemp.

#132458 copied to clipboard

Like

trenicum

Participant

July 4, 2016 6:15 pm

I deleted all recommended and required plugins and it works! So, as I understood, the problem connected with one of the plugins

#132460 copied to clipboard

Like

Jack Richardson

Support staff

July 4, 2016 7:12 pm

Hello,

You can disable the plugins one by one to find out which one is causing the issue.

Best regards,
Jack Richardson.

#132463 copied to clipboard

Like

trenicum

Participant

July 4, 2016 8:03 pm

Ok, it seems the problem with the Visual Composer

#132468 copied to clipboard

Like

trenicum

Participant

July 4, 2016 9:08 pm

Ok. I’ve done with your service and going to ask for refund.

#132472 copied to clipboard

Like

Eva Kemp

Support staff

July 4, 2016 9:12 pm

Hello,

You need contact Envato support for refund https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- .

Regards,
Eva Kemp.

#132474 copied to clipboard

Like