Hello,
Thank you for understanding.
If there are any questions let us know.
Regards,
Eva Kemp.
Hello,
Thank you for understanding.
If there are any questions let us know.
Regards,
Eva Kemp.
Hello,
There is a bug in the theme and we’re working on its solution.
It should be resolved in future update.
Sorry for inconveniences.
Thank you.
Regards,
Eva Kemp.
Hello,
There is a bug in the theme and we’re working on its solution.
It should be resolved in future update.
Sorry for inconveniences.
Thank you.
Regards,
Eva Kemp.
Hello,
The problem is you don’t have any products added to the parent subcategories of the “PLAISIR D’OFFRIR” category.

I’ve added one product to the parent subcategory “Film/musique/multimédia” and now it’s showing on the page http://www.cadeaux.nc/boutique/plaisir-doffrir/
Please check.
You need add products to parent subcategories to make them shown.
Thank you.
Regards,
Eva Kemp.
Hello,
Sorry, but your issue will be reviewed by a tech who is in business trip now. Is it possible to provide FTP access without IP address?
Thank you.
Regards,
Eva Kemp.
Hello,
I’ve added css code for the post via Visual Composer editor:

To create excerpt of the post you need select “Excerpt” in Screen Options at the top of the page and add your excerpt:

Thank you.
Regards,
Eva Kemp.
Hello,
Please provide us with wp-admin panel and FTP credentials in Private Content.
Thank you.
Regards,
Eva Kemp.
Hello @Alex,
I’ve enabled debug mode in wp-config.php file and an error has appeared on the site:
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 82 bytes) in /home/j/jenavicrru/public_html/wp-includes/pomo/mo.php on line 235
The problem is you don’t have enough memory on a server. Please contact your host and ask them to increase memory limit.
Thank you.
Regards,
Eva Kemp.
Hello,
1. Please add this code into custom.css file:
.sidebar-widget .widget-title, .widget-title span {
background-color: red;
}
.sidebar-widget, .sidebar-slider {
border: 2px solid red;
}
.sidebar-widget .widget-title { border-top: none; }
Replace color value with yours.
2. Please use this code in custom.css:
.header-type-10 .menu-wrapper {
background-color: #00008B;
}
3. As I see left sidebar on the Shop page is present:

Thank you.
Regards,
Eva Kemp.
Hello,
I’ve added the following code into custom.css file:
.fixed-header-area {
background-color: #5e5757;
}
Please check the header now.
Thank you.
Regards,
Eva Kemp.
Hello,
Please provide us with FTP and wp-admin panel credentials and we’ll update the plugin for you.
Thank you.
Regards,
Eva Kemp.
Hello,
You can use other header type where that links are present instead of the 14th one.
Please try it.
Thank you.
Regards,
Eva Kemp.
Hello,
Unfortunately our search form doesn’t have such features.
You may try to use some 3rd-party plugin to achieve your needs.
Sorry for inconveniences.
Regards,
Eva Kemp.
Hello,
Please provide us with wp-admin panel credentials in Private Content.
Thank you.
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
I’ve added the following code into style.css file of the child theme:
form#loginform, .login-link .login-popup .popup-title { width: 200px; }
Please check login popup form now.
Thank you.
Regards,
Eva Kemp.
Hello,
If you want to change product image dimensions you can change the settings in Woocommerce > Settings > Products tab. Also regenerate thumbnails as recommended by Woocommerce using this plugin:
https://wordpress.org/plugins/regenerate-thumbnails/
Thank you.
Regards,
Eva Kemp.
Hello,
Our documentation has the description how to create some widgets:
https://www.8theme.com/demo/docs/royal/#!/8_footer > Second Footer row
Thank you.
Regards,
Eva Kemp.
Hello,
We’ve updated the plugin for you.
Sorry for a delay, but we are still investigating the issue with footer and menu clicks.
We’ll let you know as soon as possible.
Thank you for understanding.
Regards,
Eva Kemp.
Hello,
We’ve taken this issue into our account and will look into this problem more carefully to have it resolved.
Please take our apologies for inconveniences.
Sorry, but I don’t speak German.
Thank you.
Regards,
Eva Kemp.
Hello,
Do you wish to change background color only for content or header and footer too?
To create banners you need use Visual Composer editor and divide row into 2 columns. The second column should have a Row element inside which you’ll divide into 2 columns. Use Banner element to add your banners.
Edit your Home page and on the right side of the editor you’ll find Page Layout box, select “Show Page Heading” > Enable and “Show revolution slider instead of breadcrumbs and page title” > Travel slider (or your own slider which you use).
Thank you.
Regards,
Eva Kemp.
Hello,
Very likely that file_get_contents() function is disabled in the server configuration. It caused problems with default import. Please check at your host if it’s enabled as well as allow_url_fopen function. Also please check php version, it shouldn’t be less than 5.3 version.
Thank you.
Regards,
Eva Kemp.
Hello,
You can try using just this code:
`<div class=”form-group”>
<p class=”form-name”>
<label for=”name” class=”control-label”><?php _e(‘Name and Surname’, ETHEME_DOMAIN) ?> <span class=”required”>*</span></label>
<input type=”text” name=”contact-name” class=”required-field form-control” id=”contact-name”>
</p>
</div>`
Thank you.
Regards,
Eva Kemp.
Hello @clodrosome,
We have updated Ultimate VC Addons plugin via FTP for you.
Please check it now.
Thank you.
Regards,
Eva Kemp.
Hello @zahra,
We also need FTP credentials to be able to update the plugin.
Thank you.
Regards,
Eva Kemp.
Hello,
Ok. Let us know if some assistance is needed.
Thank you.
Regards,
Eva Kemp.
Hello,
Please take our apologies for inconveniences.
We’ve taken this into our account and perhaps new feature will be implemented in future updates.
Thank you.
Regards,
Eva Kemp.
Hello,
Could you please describe your issue with more details?
Do you mean there is space between images and you want to remove it?
Thank you.
Regards,
Eva Kemp.
Hello,
Sorry, but the FTP credentials are incorrect.
Please check them.
Thank you.
Regards,
Eva Kemp.
Hello,
Please provide us with FTP and wp-admin panel credentials in Private Content.
Thank you.
Regards,
Eva Kemp.