Hello,

Could you please upload your site to some storage (use free hosting, for example) as we can’t assist not seeing the site and its settings.

Thank you.
Regards,
Eva Kemp.

Hello @e2creation,

According to your settings http://gyazo.com/1382216767743883f7afec207ed7f072 you should receive a notification at your email address when someone posts a comment. As we can see such email can’t be delivered as well.
You can install additional plugin Contact Form 7 and check if emails are received if you create contact form with this plugin.

Thank you.
Regards,
Eva Kemp.

Hello,

We don’t see any video on your site. The page we see is:

Please provide us with wp-admin panel credentials and describe with more details where you want to add video.

Thank you.
Regards,
Eva Kemp.

Hello,

Sorry, but the credentials for FTP are incorrect.
Please check them.

Thank you.
Regards,
Eva Kemp.

Hello,

There is a bug with IE and our theme.
We’re working on this issue and it should be fixed in future update.

Sorry for inconveniences.
Regards,
Eva Kemp.

Hello @jojson,

Please wait for the theme update. It will be produced soon.

Thank you.
Regards,
Eva Kemp.

Hello @andheg,

The FTP client is FileZilla. You can download it here: https://filezilla-project.org/download.php
Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

Hello,

I’ve enabled Product name option in Blanco – Theme Settings > Product Page box.
Add this code into custom.css file to remove main info from a single product page:

#product-page .product-shop .main-info {
    display: none !important;
}

To create custom.css you need rename default.custom.css to custom.css via FTP in wp-content/themes/blanco directory and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

Thank you.
Regards,
Eva Kemp.

Hello,

You can create new pages and insert shortcode for each page.
The shortcodes can be found in our documentation:
https://www.8theme.com/demo/docs/idstore/index.html#!/idstore_shortcodes

Regards,
Eva Kemp.

Hello,

Have you made any changes in the theme files?
As I see there is an error:
The following themes are installed but incomplete. Themes must have a stylesheet and a template.

What theme version are you using?

Thank you.
Regards,
Eva Kemp.

Hello,

Have you checked the content of the tab in the product editor?
Please use the same code as I’ve written for other product:

<div style="width:30%;padding:0 10pt 0 0;float:left;">
<ul>
<li>Neckline</li>	        
<li>Dress Material</li>	        
<li>Dress Type</li>       
<li>Dress sleeve</li>	        
<li>Special features</li>	
</div>
<div style="width:30%;padding:0 10pt 0 0;float:left;">
<li>V Neck Line</li>
<li>Jersey</li>
<li>Pleated Gown or Dress</li>
<li>Short sleeve</li>
<li>Great for prom & homecoming.</li>
</div>

Thank you.
Regards,
Eva Kemp.

Hello,

Could you please provide us with wp-admin panel and FTP credentials in Private Content?

Thank you.
Regards,
Eva Kemp.

Hello,

You can add “Read more” button adding this code to an excerpt of your post:
<a href="link_to_your_fullpost_here" class="button right read-more">Read More</a>

Have you selected “‘Posted by’ block” > “Show” in Posts Grid settings?
Please check.

Thank you.
Regards,
Eva Kemp.

Hello,

We’re glad you managed to fix that issue.

Have a good day.
Regards,
Eva Kemp.

Hello,

Your image is too small.
Please try to reupload it with dimensions 1,425px × 1,900px.
After that regenerate thumbnails again.

Thank you.
Regards,
Eva Kemp.