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Smart Coupons - by Surgeprotector - on WordPress WooCommerce support

This topic has 29 replies, 4 voices, and was last updated 9 years, 5 months ago ago by Eva Kemp

Surgeprotector

Participant

October 17, 2014 at 20:40

There seems to be an issue with Smart Coupons extension and the theme. I can create a coupon add coupons through subscriptions but i cannot make a gift certificate coupon that can be added to the cart. I also had the Smart Coupon people go into the site and try and they were not able to but they can with a different theme. I need this resolved as soon as possible please.

Please, contact administrator
for this information.

#20392 Copied

28 Answers

Eva Kemp

Support staff

October 18, 2014 at 08:12

Hello,

Could you please clarify how we replicate that problem from our side?

Thank you.
Regards,
Eva Kemp.

#20423 Copied

Surgeprotector

Participant

October 18, 2014 at 17:22

I downloaded Smart Coupons extensions for WooCommerce.
Went to WooCommerce -> Coupons and set up a coupon with store credit/gift certificate via options
clicked on “Pick Product’s Price?” to allow costumer to add their own amount. [saved]

Went to Products -> Add Product
Created a product called “Gift Certificate”
Under General / Coupons i added the coupon name “gift certificate” the clicked “publish”

When i look at the published page all i see is the place where an image would be, the add to cart button, and the title of “The Main Dish” which i use for my regular products (should not show for coupons).

When i click on “Add to Cart” a pop up appears saying “product added to cart” but no option whatsoever to add any price or the such, not even on the product page itself.
When i check cart there is nothing (probably because there is no price.

#20465 Copied

Surgeprotector

Participant

October 21, 2014 at 12:23

still nothing?

#20765 Copied

Eva Kemp

Support staff

October 21, 2014 at 14:51

Hello,

I’ve added a price for the product http://www.readysetenjoy.com/product/gift-certificate-2/ and inserted the coupon name in general settings for the product.
Please check it now.

Thank you.
Regards,
Eva Kemp.

#20809 Copied

Surgeprotector

Participant

October 22, 2014 at 17:55

Thats not what i want, i can add a price to any product even a gift certificate but the reason i purchased Smart Coupons was because it is able to allow the costumer to put in their own price for the Gift Certificate.

Thats what this option does (supposed to do): “Pick Product’s Price?”

As i stated earlier if i were to do it in Genesis Theme there would be a box next to the “add to cart” button that would allow a costumer to put any price they choose for the gift certificate.

#21090 Copied

Surgeprotector

Participant

October 24, 2014 at 19:33

I really need this resolved ASAP please!

#21627 Copied

Eva Kemp

Support staff

October 24, 2014 at 19:54

Hello,

Please create a ticket at https://support.8theme.com/ and our specialists will look into this issue more deeper.
Thank you.

Regards,
Eva Kemp.

#21631 Copied

Surgeprotector

Participant

October 24, 2014 at 20:23

Thanks but does this mean i have to wait another week?

#21637 Copied

Eva Kemp

Support staff

October 25, 2014 at 13:53

Hello,

Tickets are answered within 2 days.
Please wait a little.

Thank you.
Regards,
Eva Kemp.

#21709 Copied

Surgeprotector

Participant

October 28, 2014 at 03:27

Just like i thought but hope i was wrong regarding your support system. Here is what i got as a response:

Hello,
we are sorry but ‘Smart Coupons’ plugin was not fully tested and is not officially supported by our theme. Please contact plugin developer for assistance.

Regards, 8theme Ltd.

So because someone at 8theme doesn’t want to look into it it gets passed on to the plugin developer but the plugin developer tells me to speak to the theme developer. Real nice!

#21975 Copied

Surgeprotector

Participant

October 28, 2014 at 22:08

Now this is what i got from woothemes and the plugin developer:

Hi Sergio,

So this is definitely a responsibility of the theme because your theme is trying to be WooCommerce compatible and not the other way around. So if your theme is not following the WooCommerce standards, then it is not a true WooCommerce compatible theme. Another words, we don’t claim to be 8theme compatible but your theme does claim to be WooCommerce compatible. You can see it states it here http://cld.wthms.co/1eVae

Regards,
Roy – WooCommerceNinja
WooThemes Support

#22139 Copied

Olga Barlow

Support staff

October 29, 2014 at 09:57

Hello,

Could you, please, ask plugin author what WooCommerce hooks were used and we’ll add them in our theme?
After that provide FTP access, so we’ll be able to fix this issue.

Our theme (and any other custom theme) isn’t compatible with all third-party extensions by default even if it’s WooCommerce compatible. You often (not always) need to customize theme or extension to make it work properly together. It’s impossible for theme author to make the theme compatible with all existing extensions. Only default theme is compatible with all third-party extensions. Thank you for your understanding.

Regards,
Olga Barlow

#22209 Copied

Surgeprotector

Participant

October 29, 2014 at 19:25

he said all the hooks used are in the file woocommerce-smart-coupons/woocommerce-smart-coupons.php

I will copy and paste the content in the private section bellow. Do you need FTP access or would access to the website itself suffice? I really don’t know how to give you FTP access.

Please, contact administrator
for this information.

#22344 Copied

Eva Kemp

Support staff

October 30, 2014 at 00:11

Hello,

Yes, please provide us with FTP login details.
You can ask for them at your hosting provider.

Thank you.
Regards,
Eva Kemp.

#22393 Copied

Surgeprotector

Participant

October 30, 2014 at 00:50

I hope this is correct:

Please, contact administrator
for this information.

#22397 Copied

Surgeprotector

Participant

November 3, 2014 at 22:34

Any word yet?

#23027 Copied

Eva Kemp

Support staff

November 5, 2014 at 16:17

Hello,

You provided us with an empty FTP account.
There are no any site files.
Please provide us with the correct FTP account credentials.

Thank you.
Regards,
Eva Kemp.

#23330 Copied

Surgeprotector

Participant

November 5, 2014 at 17:40

man, you really should of told me it was incorrect days ago. Hopefully this time it is correct if not i also have included hosting access.

Please, contact administrator
for this information.

#23359 Copied

Olga Barlow

Support staff

November 7, 2014 at 08:48

Hello,

We have added missing hook. Check now, please.

Regards,
Olga Barlow

#23619 Copied
Tagged: coupons, deals, discounts, savings, smart coupons, woocommerce, wordpress
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