Hello,

We need update some file that’s why FTP access is required.
Could you please create FTP user for us? After the work is done you can delete that user.

Thank you.
Regards,
Eva Kemp.

Hello,

Please add this code in custom.css file:

.btn.medium {
    width: 120px !important;
}

.btn {
    display: inline-block;
    width: 120px !important;
}

Thank you.
Regards,
Eva Kemp.

Hello @Mem0rex,

Sorry, but your server configuration doesn’t allow to import even .xml file manually.
So those functions must be changed. Can’t your host to enable them even for some time?

Thank you.
Regards,
Eva Kemp.

Hello,

If you want to show slider on Woocommerce Shop page you need add its shortcode to a product page banner section as I’ve done in Theme Options > Shop > Products Page Banner.
Please check your page now.

Thank you.
Regards,
Eva Kemp.

Hello,

I’ve disabled Image Cropping in Theme Options > Products Page Layout > Image Cropping > Off.
Please check the images now.

Thank you.
Regards,
Eva Kemp.

Hello,

You can select sidebar width in a page editor > Page Layout box > Sidebar width
http://imgur.com/calvt2e

Thank you.
Regards,
Eva Kemp.

Hello,

Please follow the instruction in our documentation:
https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate

Thank you.
Regards,
Eva Kemp.

Hello,

Have you changed FTP password?
Please set the password for wp-admin panel and FTP without special symbols as they can be copied incorrectly and we’re unable to get access.

Thank you.
Regards,
Eva Kemp.

Hello,

In the file theleader/woocommerce/single-product/product-image.php you need edit lines 24, 25 and in the file theleader/woocommerce/single-product/product-thumbnails.php the lines are 25, 26.

Thank you.
Regards,
Eva Kemp.

Hello @inetb italia,

Sorry, but we’re getting an error when trying to connect to FTP:
Response: 530 Login authentication failed

Are login and password correct?
What FTP port are you using?

Thank you.
Regards,
Eva Kemp.

Hello,

The problem is caused by one of your plugins.
I deactivated all 3rd-party plugins and the page worked correctly. So please disable all plugins one by one to find out what is causing the issue.

Thank you.
Regards,
Eva Kemp.

Hello,

Please take our apologies but image dimensions can’t be changed on a single product page in theme options as they can be distorted. It can be edited only in the theme files royal/woocommerce/single-product/product-image.php and royal/woocommerce/single-product/product-thumbnails.php. Also changes in custom.css need to be made.

Thank you.
Regards,
Eva Kemp.

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

Hello,

Sorry, but from your screenshot the submenu ”Thuốc bổ khớp” is also visible as well as hovering a mouse. Your problem is a bit unclear.
Could you please describe with more details?

Thank you.
Regards,
Eva Kemp.

Hello,

You’re welcome.

Regards,
Eva Kemp.