Revolution slider not loading (grey) - by hansdoddema

This topic has 12 replies, 2 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

  • Avatar: hansdoddema
    hansdoddema
    Participant
    December 20, 2014 at 15:57

    Hi there,

    I believe I’ve implemented Revolution Slider correctly through Visual Composer, however it doesn;t load properly and only shows a grey box?

    Any advice? Perhaps a Revolution Slider update would fix?

    Thanks,

    Hans

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    December 22, 2014 at 11:29

    Hello,

    I’ve updated Revolution Slider plugin, but you need also update the theme to 2.5 version.
    Don’t forget to create a back up of the files and database before update!

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: hansdoddema
    hansdoddema
    Participant
    January 3, 2015 at 21:59

    Hi there, I’ve upgraded per your instructions, but still no slider and now I’m getting ‘Call to undefined function vc_column_offset_class_merge()’ error. It seems the VC plugin is out of date.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    January 3, 2015 at 22:54

    Hello,

    Concerning that error you should contact your hosting provider and ask them to increase memory limit value.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: hansdoddema
    hansdoddema
    Participant
    January 4, 2015 at 01:46

    I got the memory issue fized. Remains my original question: I still can get the slider to work and now I’m getting ‘Call to undefined function vc_column_offset_class_merge()’ error instead, what’s happening? The Visual Composer is out of date too and I can’t upgrade it from the plugin page.

    Avatar: Eva
    Eva Kemp
    Support staff
    January 5, 2015 at 10:48

    Hello,

    Please give us your email address and we’ll send a new plugin version to you.

    Regards,
    Eva Kemp.

    Avatar: hansdoddema
    hansdoddema
    Participant
    January 6, 2015 at 13:45

    Hi, please see private content.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    January 6, 2015 at 14:37

    Hello,

    We’ve sent 2 plugins archives to you – Revolution Slider and Visual Composer.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: hansdoddema
    hansdoddema
    Participant
    January 8, 2015 at 22:20

    Thank you, Eva. The Visual Composer error has been resolved by the updated plugin. However, the Revolution Slider issue remains – just a grey bar.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    January 8, 2015 at 23:01

    Hello,

    Have you made any changes in the original theme files?
    Please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: hansdoddema
    hansdoddema
    Participant
    January 17, 2015 at 23:59

    Hi,

    You should have FTP access now. I haven’t made any changes, nothing changed when I updated the theme to the newest version.

    Can you have a look why the slider only shows a grey bar?

    Thanks!

    Hans

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    January 19, 2015 at 21:44

    Hello,

    If you want to show slider on Woocommerce Shop page you need add its shortcode to a product page banner section as I’ve done in Theme Options > Shop > Products Page Banner.
    Please check your page now.

    Thank you.
    Regards,
    Eva Kemp.

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