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Mobil Navigation is shown during the site is loading since the latest update

This topic has 7 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Eva Kemp

DeathByDisco

Participant

January 13, 2015 at 00:04

Hi,
since we updated to the latest version of the theme the mobile navigation is visible until the site has loaded 100%.
that only appears using the latest version of safari.
it also happens if you scroll the site up and down.

Please, contact administrator
for this information.

#33064 Copied

6 Answers

Robert Hall

Support staff

January 13, 2015 at 08:38

Hello,

I’ve checked your menu with Safari and it’s works well.
Could you please show us screenshots?
To make screenshot you can use Lightshot program.

Regards,
Robert Hall.

#33100 Copied

DeathByDisco

Participant

January 13, 2015 at 19:56

Hi Rober,
i have cleared my cache, removed all custom css, installed a fresh copy of the theme but i still have the same issue using safari and it also looks wired on my iphone.

please load the page on your iphone and after the site has loaded move your finger from the top to the bottom of the screen.

the links are pointing to 2 screenshots. One made on my mac using safari and the second one of my iphone.

as you can see the navigation gets visible if you try to scroll up.

Please, contact administrator
for this information.

#33282 Copied

Eva Kemp

Support staff

January 13, 2015 at 20:20

Hello,

We’ve passed this issue to the developers.
Once they provide us with a reply, we’ll let you know.

Thank you for understanding and patience.

Regards,
Eva Kemp.

#33291 Copied

Eva Kemp

Support staff

January 19, 2015 at 12:07

Hello,

Please provide us with FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#34157 Copied

DeathByDisco

Participant

January 20, 2015 at 09:50

Hi Eva, for what do you need my FTP credentials ?

i have the same issue with your live preview. so i guess it should be fixable at your end.

please don’t misunderstand me.

as far as i see your site doesn’t use a ssl cert. it would be a risk for me to post my ftp credentials to this forum or ticket.

i did had some bad experience in the past where a authors system got hacked and all the data had been shared.

#35293 Copied

Eva Kemp

Support staff

January 20, 2015 at 10:15

Hello,

We need update some file that’s why FTP access is required.
Could you please create FTP user for us? After the work is done you can delete that user.

Thank you.
Regards,
Eva Kemp.

#35301 Copied
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