Forum Replies Created

Viewing 30 posts - 20,791 through 20,820 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 21:05

    Hello,

    We’re glad you managed to find the solution.

    Enjoy your work.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 20:54

    Hello,

    Sorry, but we’re still getting this error:
    “Response: 530 Login authentication failed”

    Is FTP username correct?
    Wat FTP program do you use? Could you please show a screenshot of your settings?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 20:50

    Hello,

    Please add this code in custom.css file:

    .top-bar .top-links {
       margin: 0px 40px 0px 0px !important;
    }

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 20:48

    Hello @Rawi7,

    Sorry, but Blog page uses Main Sidebar area in Appearance > Widgets.
    So you should add your widgets in that area.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 20:31

    Hello,

    We’re investigating this issue.
    We’ll inform you as soon as there is a result.

    Thank you for your patience.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 20:30

    Hello,

    Please add this code in custom.css file:

    .span3.sidebar.sidebar-right {
    width: 20%;
    }

    How to create custom.css you can watch in this tutorial

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 20:08

    Hello,

    Sorry but the username or password is incorrect.
    Please check them.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 20:06

    Hello,

    This is also related how much your host allows to set.
    Please ask them if they may increase it to the maximum value.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 20:04

    Hello @BrownLeopard,

    Please don’t create multiple posts.
    We’re investigating your issue.

    Once there is a result, we’ll let you know.

    Thank you for your patience.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 20:01

    Hello,

    Please add this code in custom.css file:

    .product-slider .product-image {
        height: 180px;
    }
    .product-slider .product-slide .product-image {
        margin-bottom: 0px;
    }

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

    – Please add this code in custom.css to change background color for zoom image:
    #cloud-zoom-big {background-color: white !important;}

    – Unfortunately there is no option to move social icons to the menu but you can try to add them as described in these articles:
    http://en.support.wordpress.com/menus/social-links-menu/
    http://nathaningram.com/tutorials/easy-social-icons-in-the-wordpress-navigation-menu/
    https://wordpress.org/plugins/menu-social-icons/

    – Sorry but you have to find some plugins yourself.

    – Unfortunately we don’t have such options for “Add to Cart” button to make it scrolled to lower section on a page. Sorry. Single product page is configured by Woocommerce, you can contact them concerning your query.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 19:22

    Hello @ztrain727,

    I’ve edited the shortcodes you inserted in the Test page.
    Please check the Products now and clear browser cache before.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 19:08

    Hello @AlphaMarketing,

    Please provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 19:06

    Hello,

    As I see your favicon is shown:
    http://i.imgur.com/tGNbR9H.png

    Clear your browser cache and check again.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 19:02

    Hello @Rawi7,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 18:59

    Hello,

    That error means you’re lack of memory on a server. You should ask your host to increase memory_limit value.
    Please contact them.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 18:57

    Hello,

    Sorry for a delay.
    We’re investigating this issue.

    Once there is a result we’ll let you know.

    Thank you for your understanding and patience.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 18:56

    Hello,

    You can use the existing license, but please note that we provide support only for one site with our theme. If you want to get support for 2 sites you have to buy the license for the second site too.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 18:53

    Hello @meder@f-e-w.ch,

    We’re sorry, but we don’t provide support for 3rd-party plugins that aren’t implemented in our theme.
    You can try to update the theme to the latest 1.7 version but don’t forget to create a back up before update.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 18:50

    Hello @lance,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 18:21

    Hello @Jimbo,

    Yes, you can use Contact form 7 plugin instead of our default contact form.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 18:20

    Hello,

    I’ve imported 2 sliders for you.
    Please check.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 18:17

    Hello,

    Did you remove an image for breadcrumbs background in Theme Options > Header?
    Please provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 18:15

    Hello,

    Some plugin is causing the issue.
    Please disable them one by one to find out which one creates this conflict.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 18:09

    Hello @corinneo,

    If you want to change our default contact form you need edit the file wp-content/themes/woopress/framework/shortcodes.php (line 216).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 18:06

    Hello,

    Those pages aren’t included in our base demo content. You have to create them yourself using Visual Composer editor.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 18:05

    Hello,

    Sorry, but I don’t know how your menu looked before. Could you please clarify with more details?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 18:04

    Hello,

    You need create one page menu:
    https://www.8theme.com/demo/docs/woopress/#!/3_one_page

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 18:03

    Hello,

    Please add this code in custom.css file:

    .tabs .tab-title.opened:hover, .tabs .tab-title.opened {
        color: white !important;
    }

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 17:59

    Hello @UrbnDesignz,

    Please add this code in custom.css to change font color for mobile menu:

    @media (max-width: 480px) {.menu > li > a {
       color: white;
    }}
    @media (max-width: 992px) {.menu > li > a {
       color: white;
    }}

    Are checking the site resizing browser window or on mobile devices?
    If you resize the window you need reload a page then.

    Please check it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2015 at 17:56

    Hello @Joost van Kempen,

    You don’t need to change css styles and files after the theme update.

    Thank you.
    Regards,
    Eva Kemp.

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Viewing 30 posts - 20,791 through 20,820 (of 31,382 total)
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